Steven was brilliant showing us around and informing us of all the different fabrics that could be used for certain labelled pieces of furniture. This led to us buying Luga sofa and mixing up with a s... Leggi di più
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Scopri cosa dicono le persone
Some work needs doing on customer service information... we weren't told about hidden costs which we later discovered and then had to ask for them to be removed... we were also not given the sale pric... Leggi di più
L'azienda ha risposto
Kept well informed as to the delivery day and also the delivery time nearer to the date with a time slot given on the day. Drivers phoned beforehand to confirm the expected delivery slot and arrived... Leggi di più
Service Experience Staff ( Natalie and Manager)made us feel very welcoming and asked what we were looking for. Showed us around the store, found what we were looking for sat us down and went through... Leggi di più
Dettagli dell'azienda
Informazioni su poltronesofà - Preston
Scritti dall'azienda
poltronesofà
Visit poltronesofàpoltronesofà is a leading European sofa and armchair specialist, founded in Italy in 1995. With over 30 years of experience and more than 300 stores across Europe, we’ve spent decades perfecting quality sofas - bringing together inspirational Italian design, hand-selected stylish fabrics, and a relaxed in-store experience, we call it the Italian Touch
Flexible finance packages
You could also take advantage of one of our easy to arrange finance options in store and online on any sofa range.
Come and sit with us
With 97 locations nationwide, your nearest poltronesofà is closer than you think. Find your local store here.
You can explore the full collection online at www.poltronesofa.co.uk. Prefer to talk it through? Our team is on hand at 0800 7310048.
Scritti dall'azienda
Informazioni di contatto
Riversway Retail Park, Mariners Way, PR2 2YN, Preston, Lancashire,, Regno Unito
- 01772 333860
4,7
Eccellente
2K recensioni
Chiedi ai clienti di scrivere una recensione
Questa azienda invita i propri clienti a scrivere recensioni - sia positive che negative
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Le persone hanno visualizzato anche
Very Good
Pleasant, helpful and efficient crew. Arrived at the right time (just a little difficult to understand on the phone due to heavy accent)
23 luglio 2026
All very good up to delivery ,but we…
All very good up to delivery ,but we can't comment on all the package unless something goes wrong.
23 luglio 2026
The member of staff was knowledgeable…
The member of staff was knowledgeable about the products but put no pressure on us which we appreciated
19 luglio 2026
Potrebbe usare l'IA per rispondereMostra di più
L'obiettivo di Trustpilot è mostrare contenuti di persone reali. Questa azienda potrebbe usare il nostro strumento di risposta assistita dall'intelligenza artificiale per rispondere più velocemente.
Wouldn’t print me off a paper invoice…
Wouldn’t print me off a paper invoice in store had me sat there for 15 mins waiting for one then didn’t get one in end
17 luglio 2026
Risposta di poltronesofà - Preston
Good Morning Jonathan,
I hope you are well and thank you for taking the time to leave us your 3* review.
I'm very sorry to see that we didn't meet your expectations on this occasion regarding the service in store.
I can understand how frustrating it must have been, especially as you were waiting, and I apologise for any inconvenience caused. We aim to be a paperless business therefore any order confirmation documents are sent via email once an order is confirmed on our system, again I am sorry if this was not explained at the time.
We do appreciate your feedback and I will ensure that this is passed on to the relevant teams to help us improve our customer experience moving forward.
Kind regards,
Lynsey - Poltronesofa at ScS
Social Media Team
Very polite and helpful when purchasing…
Very polite and helpful when purchasing my new sofa, only a short wait for delivery.
Delivery was fast and easy. The 2 men that delivered where Very polite and helpful when setting up.
17 luglio 2026
Great customer service and help in…
Great customer service and help in store - Listened to my requirements and assisted with clear advise on delivery. Very happy with the price too!
20 luglio 2026
Risposta di poltronesofà - Preston
Good Morning Eddie,
I hope you are well and thank you for your review.
I am pleased to see that you had a positive experience with us.
If there’s anything we could have done to make it a 5-star experience, we’d really appreciate your feedback. If you feel happy to update your review, you can do so in your TP account by going to ‘My Reviews’, locating this review, and selecting ‘Edit’, where you can amend both the rating and review content.
Thank you for your order with us and we hope that you are enjoying your new furniture.
Many thanks,
Lynsey - Poltronesofa at ScS
Social Media Team
Sofa delivery
Chaps from SCS showed up to deliver sofa. All on time, great attitude, couldn’t do enough, sofa all up and running and with a walk through of features all in 20mins. Awesome service
19 luglio 2026
Great service from Darren :) friendly…
Great service from Darren :) friendly and didn’t put any pressure on :)
15 luglio 2026
Very helpful and we were informed at…
Very helpful and we were informed at every stage
17 luglio 2026
Everything went well with the delivery…
Everything went well with the delivery and we are very pleased with our armchairs, thank you.
15 luglio 2026
Will was very helpful
Will was very helpful. We went one week and he gave us information and we slept on it and went back a week later. Will gave us all the details of our order explained everything and we were very happy.
14 luglio 2026
Brilliant choice of mix n match furniture and fabrics. Steven was brilliant showing us around…
Steven was brilliant showing us around and informing us of all the different fabrics that could be used for certain labelled pieces of furniture. This led to us buying Luga sofa and mixing up with a swivel chair and tub chair in matching leather, so it still looks like a matching suite. Thank you Steven
17 luglio 2026
Informative and helpful sales assistant…
Informative and helpful sales assistant who showed us what we wanted to see and gave us options. Thank you William
16 luglio 2026
Fabulous service from Natalie at your…
Fabulous service from Natalie at your Preston store. She was extremely helpful, approachable and professional and knowledgeable about the products. Looking forwards to receiving our furniture.
15 luglio 2026
Non scritta su invito
Thank u they did a gd job
15 luglio 2026
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