Order S0106-1000409228

Order item on 27/12/25. Was advised credit acceptance could take a while and better to go home as I would receive email confirmation. Was asked the following day to email a months worth of bank statements, which I did same day. Nothing heard again so I messaged on 4 January and asked for an update and confirmation everything is in order. Received a reply 6 January stating person would look into it.

I’ve heard nothing since.

I logged onto to SCS account today and order is showing as null.

I left voicemail at store to call back and haven’t been contacted.

I am not filled with any confidence. If my order has been cancelled, no confirmation nor explanation has been provided and SCS still has my deposit.

The delivery guys were excellent, they were polite, helpful and went above and beyond considering the awful conditions.
However the downside for us was the lack of notice for the delivery. On Thursday 8th Jan I received a message stating that my furniture would arrive on 9th Jan between 07.00 and 12.00 leaving my wife and I struggling to move our 3 seater settee (both of us in our 60's).

Two underpay hardworking blokes ,got my corner settee down the street around the corner up and entry over 2 back yards through 2 gates with gutter step and path obstructions, my french doors , through my kitchen and into my lounge ,put the feet on and legs removed all boxes and protective sheets and left ,both need a bonus

Delivery service was great, just a pity that Connor ordered me the wrong sofa!! Not only that but the Giltbrook branch do not answer the phone or listen to messages to return calls!!! Very frustrating and annoying to say the least!!!

Sofa arrived on time exactly what I ordered. Everything from ordering to delivery ran smoothly with no issues. Delivery men excellence services and respect for my property highly recommended

the delivery was great nothing like the rest off the wrong delivery date furniture not even in country and no info from the company no one wanted to know

What a difference it makes when you have professional, pleasant and helpful delivery drivers.
You can only speak as you find and we can't fault these guys, thank you for making the delivery easy, quick and professional , Merry Xmas

Friendly, reliable, good communication and on time. Bought sofa bed and very happy with ScS so far.

Friendly and helpful but they were not aware of how to fix the electrical functioning head rests which we were eventually able to help with. Service was quick though. We did not receive a fabric repair kit but the delivery note says it was delivered . We need this to be delivered please.

Section 75 now raised with Creation.

Order: S0106-1000345730

Just when I thought a sofa purchase couldn’t go wrong, SCS proved me wrong in spectacular fashion.

We walked into the newly made-over store — nice enough, even if everyone looked like they were midway through a Bake Off audition. Before I’d even sat down properly, the salesperson had connected his phone to the recliner, turned it into a disco, and activated features I never asked for. My wife laughed. I didn’t.
Still, we found a sofa we liked and placed the order.

Here’s where the wheels come off:

After weeks of silence, we suddenly get a message out of nowhere: “Your order is arriving.” Great — we rush to get our old sofa out. The next morning, at 7am, two drivers in a Luton turn up. They hand me paperwork to sign for potential property damage… and then give us two scatter cushions and a handful of gliders.

That’s it. That’s the “delivery.”
So now my living room is empty, and SCS have essentially sent Uber Eats for soft furnishings.

I rang the store on Friday 21st. Spoke to Niall — good lad, assured me the manager was aware and even called again to say I wasn’t forgotten.
Then Connor calls. He can’t explain anything. I ask what he’s going to do to fix it. He says he’ll call back. Spoiler: he didn’t. Not a peep.

Trust matters — whether it’s sofas, houses, cars, or the corner shop. When Connor didn’t call back, that trust evaporated. It showed there was zero intention to resolve anything.

So here I am: a loyal customer with no sofa, no answers, and pitch-black photos of my empty living room that perfectly reflect my mood.

Can anyone at SCS take this seriously and actually help?

I’ve had an extremely disappointing experience with SCS. We were mis-sold the sofa and single unit, as the measurements we were shown in-store do not match what was delivered. When we raised this, we were told that because the invoice shows what was delivered, there was nothing they could do. We had to keep calling them to chase up the query! I’ve now submitted a complaint to the Furniture Ombudsman. In my experience, once SCS has your money, customer service is non existent.

Whole experience from start to finish seamless
Quality product- great delivery guys
Perfect

Efficient on time, polite and professional what more do you want

The delivery was on time and the men worked quickly and efficiently.

Delivery on time, very well managed delivery scheduling, informed all the time on eta, great tracking system. Delivery guys Craig and Jake polite, respectful and friendly. Sofa looks great, really pleased with it.

Delivery men was top lads struggled to get it in the house but with a few good ideas and patience got everything in with all mess cleared away

Great service from the start when I purchased it all the way to it being delivered!

Arrived on time with plenty of warning via text. Assembled sofa very quickly, friendly guys, we are pleased with the service.

The settee and one chair my brother ordered is lovely beautiful colour . The men who came and delivered it was so nice and understanding .As my brother so weak and unwell and needs to be comfortable. In the chair I ordered it was I bit of a do getting it in they are just great thankyou to them as it will make my brother life 😊

Excellent customer service. We moved into a new house in June and had ordered a sofa from elsewhere. We waited 13 weeks for delivery to find out it didn’t fit though our living room door, as we had been advised it was a split back but wasn’t. Fast forward to 10 days ago and having no sofa as we had already sold our old one. We went to our local SCS in Giltbrook and was assisted by a man named Chikku. He was extremely helpful, and knowing the position we were in, he asked his manager if they could loan us a sofa due to the wait times of between 12-16 weeks. The loan sofa was delivered today, and we’re so grateful to finally have something comfortable to sit on. The two men were on time, called before arrival, and were in and out in no time. Great service.