Very dissapointed with this company.
Sales staff very friendly however after clearly stating that i needed the storage area to be on left hand side as sitting on it. Which i couldn't have stated any clearer then i did. I explained my room isn't very big and that i had a fire so storage area needed to be on the left as it was in store. I wasn't aware when ordering they order as your facing sofa. As we were sat on sofa with sotorage to ghe left. Turns out Paul in Guiltbrook , Nottingham who should know to order Right side facing not Left as he did.
I didn't recieve any paperwork until weeks later.
When the sofa was delievered i said it was wrong. However after speaking to delievery firm left the sofa , leaving me to go in store to sort the issue.
Staff in store are of no help at all. Even though its ghe sale team that place the orders. They do not care that im left with a sofa that is right infront of a gas fire.
The delievery guys broke my front door, which took the after sales team 3 weeks to sort.
I had 3 trips to the store who refuse to do anything to rectify the issue .
This company really do not care or take responisiblity for their mistakes.

New lounge furniture.
We were served and supported by Jamil at the Nottingham, Giltbrook store.
Very knowledgable and charming.
We have ordered our furniture and now waiting for delivery in November.

I like to take my time when choosing an item just thought I what hassled a little

Welcomed by Jamil on entry to Nottingham store, he gave us space to look but also helped with questions and options. We found the style, then the material and finally the setup. No stress, no pressure

Very helpful and professional staff.
Answered all our questions.

Arrived on time, looks exactly as ordered, delivery staff were very proffesional and after care package is brill. I would recommend this company if you are looking for value for money and good service

Arrived on time team was very pleasant very happy with the service.
Conner at the giltbrook store was very helpful when we had a enquiry about delivery slot

Liam at Giltbrook was excellent. He answered all questions put to him by myself and granddaughter. He was not pushy which puts most prospective purchasers off. The delivery men were so good - no mess left behind and showed me - elder lady- controls. I really can’t speak highly enough of my experience with company! Having said that, any genuine problems and I’d be on the phone straight away!!!!

Great communication regarding arrival time. 20 min advance call arrived as promised. Delivery team were very pleasant and helpful. Checked our delivery expectations before they offloaded the goods. Worked efficiently and gave overview of product. Respected our property and took away all packaging. Great experience

The staff were welcoming explained everything clearly.

My wife was at home to recieve the sofa. Delivery men were kind and carful with our new sofa. Because it’s a light colour, he asked if we was ok to position the sofa, so there was no risk of dirt from their grubby hands marking it, which was nice of them to give that option.
From the great service at the store, communication via txt and email, to delivery. It was all fantastic and we love our new sofa :)

Friendly knowledgeable staff (Joe) who helped us around the store without being intrusive

Fab service from start to finish thank you

Didn't feel pressure from the staff ,all very friendly and spot on with all the information ,

Very helpful colleagues very good knowledge of product, very informative and our sofas are fabulous

Delivered fine and friendly service but sofa damaged. Needs to be repaired/replaced

Excellent service really helpful so friendly and approachable, ordering was easy and everything explained in great detail

The choosing and buying experience was great. The product on delivery and the delivery staff were great. However, the notification of updates and delivery were very impersonal. A phone call involving a human being advising delivery slot would have made this a 5 star service.

I had a three piece suite delivered it was set up and done quickly .I appreciated the men taking off their shoes in my lounge .All perfect thank you

Great service beautiful high quality products will use poltronesofa again in the future