The 2gentlemen did the job -not very pleasant and engaging in personality.i pointed out marks on leg of sofa-one took a photo and said he’d document it and he’d forward it to pelotron store-prior to s... Leggi di più
L'azienda ha risposto
Sede
Cambia sedeUnit 6 Pemberton Retail Park, 0, SA14 9UZ Llanelli, Carmarthenshire,, GB
•Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Scopri cosa dicono le persone
Not rushed or followed around and sat on lots of sofas and tried them out. Everything explained clearly when we came into the store and about the colours available, what all the information on the ta... Leggi di più
We were kept informed through out the delivery process. The guys who delivered call us 30 minutes before delivery.. They got the furniture in our bungalow and soon fixed it all together.... Leggi di più
The whole experience from looking for a new sofa in the shop to delivery was excellent. Service in the shop was professional, friendly and very helpful. The communication was second to none. The deliv... Leggi di più
Dettagli dell'azienda
Informazioni su poltronesofà - Llanelli
Scritti dall'azienda
poltronesofà
Visit poltronesofàpoltronesofà is a leading European sofa and armchair specialist, founded in Italy in 1995. With over 30 years of experience and more than 300 stores across Europe, we’ve spent decades perfecting quality sofas - bringing together inspirational Italian design, hand-selected stylish fabrics, and a relaxed in-store experience, we call it the Italian Touch
Flexible finance packages
You could also take advantage of one of our easy to arrange finance options in store and online on any sofa range.
Come and sit with us
With 97 locations nationwide, your nearest poltronesofà is closer than you think. Find your local store here.
You can explore the full collection online at www.poltronesofa.co.uk. Prefer to talk it through? Our team is on hand at 0800 7310048.
Scritti dall'azienda
Informazioni di contatto
Unit 6 Pemberton Retail Park, 0, SA14 9UZ, Llanelli, Carmarthenshire,, Regno Unito
- 01554 784050
4,6
Eccellente
924 recensioni
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Le persone hanno visualizzato anche
Dai and Scott were extremely friendly…
Dai and Scott were extremely friendly and efficient. They were respectful of my home and even covered my old sofas that were outside with plastic to protect them from rain. Outstanding service
22 luglio 2024
Non scritta su invito
Risposta di poltronesofà - Llanelli
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Ten out of ten not 5 stars ten fantastic customer service by tge delivery boys Kevin and mark delivery on time very friendly guys please have positive feedback to these two guys thanks again
Could you please gave positive feedback to Kevin and Lee for outstanding customer service the delivery was on time also unpacked sofas took all rubbish put legs on also very socieable very friendly to my family people got time to complain but if I had ten to score I would thankyou Kevin Lee
20 luglio 2024
Non scritta su invito
Risposta di poltronesofà - Llanelli
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Was helped and advised by…
Was helped and advised by Nicholas,which was much appreciated
13 luglio 2024
Risposta di poltronesofà - Llanelli
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Mark was nice and friendly
Mark was nice and friendly. He helped us find the right sofa for our budget and gave great advice of the protective cover for the sofa also. The sofa we ordered was great value for money.
18 luglio 2024
Risposta di poltronesofà - Llanelli
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Nicholas sales person was excellent.
5 luglio 2024
Risposta di poltronesofà - Llanelli
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Risposta di poltronesofà - Llanelli
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Major lack of transparency
I was sold a sofa for 1040 via finance and then received an email with the final amount coming to almost 1500 which was not mentioned to me. The correct monthly price was stated however I didn’t think to do the maths until I read the email.
16 luglio 2024
Risposta di poltronesofà - Llanelli
Good Morning Cara,
I hope you are well and thank you for your review.
I am very sorry to see your order was more value than expected. I can completely understand your disappointment.
Looking into your order, I can see this has now been cancelled.
If you have any further questions or need any additional help please contact us on 0191 731 3300 or email socialmedia@scs.co.uk and we will be happy to help.
Kind Regards
Tegan
Customer Experience | ScS
Risposta di poltronesofà - Llanelli
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Sales good. Delivery dreadful
Had no problem with the sales lady. She was really helpful.
The delivery however was a dreadful experience. What’s the point in them having your number and saying they will call you and they DONT!!
Also the tracked said they were unable to deliver my chair. Then they show up 15 minutes later after I had a panic attack.
What’s the point in the tracker if it doesn’t work efficiently, and pointless giving your number as they won’t use it!!!
10 luglio 2024
Non scritta su invito
Risposta di poltronesofà - Llanelli
Good Morning Jamsin,
I hope you are well and thank you for taking the time to leave us your review.
I am very sorry to hear that your delivery experience with us did not meet your expectations on this occasion.
We do ask that the crew contact around 1 hour prior to arrival so please accept my apologies that this did not happen.
I will ensure that your feedback regarding this, and the issues with the tracker, are reported to our Distribution Centre so that we can improve on this moving forward.
If you require any help then please feel free to contact our Customer support team on 0191 7313300 or email socialmedia@scs.co.uk.
Kind Regards
Lynsey
Customer Experience | ScS
Delivered on time put together very…
Delivered on time put together very quickly kev&Brad where very pleasent
10 luglio 2024
Non scritta su invito
Risposta di poltronesofà - Llanelli
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
The sales assistant and the delivery…
The sales assistant and the delivery men were brilliant, they could not have been more helpful and a credit to the company. The chair is also first class and I'm happy with that. However, the delivery/installation charge that the company imposed was a few pence short of a £100 and I had no choice other than to pay it or forget buying the chair as I had no means of collecting it. This way over the top in terms of price in my opinion.
10 luglio 2024
Non scritta su invito
Risposta di poltronesofà - Llanelli
Good Afternoon Ken,
I hope you are well and thank you for your 3* Review.
I am very glad to see you are happy with the delivery service your received. I will ensure this is fed back to the distribution centre.
However, I am sorry to see you were unhappy with the delivery charge. This is our standard charge for all of our delivery's.
If you have any further questions or need any additional help please contact us on 0191 731 3300 or email socialmedia@scs.co.uk and we will be happy to help.
Kind Regards
Tegan
Customer Experience | ScS
Kevin and Lee.
Kevin and Lee were very professional, polite and chatty. They brought the furniture into the lounge, unpacked, put on the slidets onto the legs,put sofas into place and removed all the packaging.
8 luglio 2024
Non scritta su invito
Risposta di poltronesofà - Llanelli
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Sales person was informative
Sales person was informative, friendly and helpful.
Arranged a further discount at least 75% from beautiful coffee table for our custom. Thank you
29 giugno 2024
Risposta di poltronesofà - Llanelli
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Risposta di poltronesofà - Llanelli
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Friendly,knowledgeable and helpful
Nicholas was everything you needed for help choosing a new sofa. Every company needs a Nicholas. Well done SCS.
28 giugno 2024
Risposta di poltronesofà - Llanelli
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Excellent delivery
We were kept informed of delivery time from a couple of days before and had a more exact time on the day. We then had a phone all to say they would be with us in an hour. Dai and Scott were brilliant and put our sofas together in no time.
28 giugno 2024
Non scritta su invito
Risposta di poltronesofà - Llanelli
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Sofa bed delivery by Dai and Scott
Our in store experience went really well, no hassle Richard gave us help but more importantly gave us space and no hard sell. We ordered 3 sofas, the first being delivered today by Dai and Scott, what a polite, considerate pair, it was a sofa bed for upstairs, so not easy, both worked really well together. I can not express my gratitude to the delivery skills they displayed. We look forward to our next delivery, thank you Dai & Scott
28 giugno 2024
Non scritta su invito
Risposta di poltronesofà - Llanelli
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Polite and professional
Mark Sales advisor very helpful and informative. Matt, Lee and Dean who delivered sofa were polite and professional. Kept me updated in respect to delivery time.
12 giugno 2024
Non scritta su invito
Risposta di poltronesofà - Llanelli
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
The 2 delivery men
The 2 delivery men, Dai & Scott, were certainly in the right job. They were very polite, professional & knew about the product.
10 giugno 2024
Non scritta su invito
Risposta di poltronesofà - Llanelli
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Punctual and extremely careful delivery…
Punctual and extremely careful delivery coupled with a great personality. Overall a 10/10 experience👌🏽🙏🏾 Thank you Russell and Simon
8 giugno 2024
Non scritta su invito
Risposta di poltronesofà - Llanelli
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
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