Excellent sales staff member who was helpful but never pushy

Staff were all really friendly, visited the store a few times before selecting our sofa, staff let us know what different combinations were available 😁

I found the staff helpful but not intrusive. They allowed me plenty of decision making time and assisted with any questions I asked. I was happy with the experience.

Brian from the Kirkcaldy branch is a pure gem & a definite asset to the company. From the get go he was attentive & knowledgeable, finding me just what I needed & being very patient when I couldn't decide fabric & colour. The whole experience from start to finish was fantastic, filled with knowledge, laughter, a few jokes & magic trick flung in for good measure, Bravo 👏

I'm sure the sofabed will be great when it gets here! Took a day off work only for them to try to deliver it to the wrong house, still waiting for a phone call that never happened to see when it's going to be delivered.
Annoyed doesn't even come close!

Absolutely fantastic service from beginning to now. From ordering in store at Kirkcaldy through to the thorough care and help from the delivery team.
The delivery team were outstanding, helpful and careful.

Restores your faith in businesses and their customer service.

Highly recommend SCS

Excellent service. We had to change delivery slot due to change of circumstances but it was smooth. New delivery date confirmed, sofas came on set date, two nice guys brought them into our house, fix what had to be fixed, we are very happy with everything

Excellent communication, careful handling of the chair and couch, cheerful and skilful crew

The staff in the Kirkcaldy shop were also first class. Barry, who sorted out our order, was extremely professional, cheerful and helpful.

When purchasing the sofa I was promised in store that if the sofa goes down in price to contact the store and they will price match this. The set I bought has gone down in price and this is before I have even received the set I ordered, but the store will not honour it! The sales people in the store use this promise to get you to buy a sofa there and then. Please be beware, you will not get any money back if that happens! This has left me looking into cancelling the whole order as the trust is now gone !

Delivered with care and professionalism. The guys were careful with our property and very polite.

If I could leave no stars i would
We ordered a new suite
Delighted with staff in store
Day of delivery 2 incompetents arrived and advised my wife even though the couch broke into 4 parts and they were trying the smaller parts it wouldn't fit through the door 
Not once did they attempt it just no you need to get window taken out so it can go through window 
I called the store spoke to barry. Explained we weren't happy and the the night before we took a large 3 and 3 seater out of the door and couldn't see why new 2 wouldn't fit,
I was told he would look into it.
He did get back to us and advised he could arrange delivery for the following Tuesday with different mor experienced folk as the 2 incompetents had said they were new to company
  I advised that we would try that and very unhappy about it but I would arrange for someone to take window out if needed
Tuesday comes .I get a call from driver asking what part of the suite I had . In disbelief I explained none and why was he asking
They had been sent out knowingly by warehouse with 1 couch and they didn't know if it was 2 or 3 seater. I explained I wasn't sure if I wanted the couch and I would call shop. Again spoke to barry and explained that not only did we not know what was coming but none seemed to know where other couch was whether it was damaged missing ir anything else
He asked that we take the delivery until he looked into it
As we had no seating this was agreed on understanding there were no more issues and he was going to look into this and get back to us. He also mentioned he would look into compensation as we had to take another day off
Driver arrived with what turned out to be the 3 seater so larger part of suite unlike previous week when it was smaller 3 seater
The drivers got the larger couch through the door and into li ing room with no issues , so ass you can imagine this caused more anger
I called spoke to barry explained that the couch had been delivered through the door with no struggle and no reason to remove window even though we had had to pay for them doing nothing
I was told that he was still looking into this and would call back , he mentioned compensation again and advised he would get delivery fee refunded. I explained we didn't pay the fee , but he advised he would sort this out
Eventually a further 2 weeks later the 2nd part of couch was found then delivered again through the door
I called spoke to barry confirmed delivery and again discussed how poor this had been and that we had asked for an official complaint to be raised but had heard nothing about this
Barry again advised we would get delivery fee refunded. Again I explained we didn't pay this but he advised it was organised and even advised it would go to my wife's bank account in 8 to 10 weeks which passed ages ago
We have had a lot of issues going on and haven't been back to shop regarding this
I did follow complaints email route but got a message back saying could no longer use this function
I was sitting tonight and remembered about this and thought I'd review it again
After all the issues and disasters my wife gave them a really nice review
However they were very quick to reply and thank her
Will see if I get any responses at all from this
I wanted to make anyone thinking of a suite not to be taken in by loads and loads of false promises and obvious lies from barry

Bought furniture from Kirkcaldy store Barri was very helpful as was the delivery men. Bought leather care kit was told it would be sent on this was in September still waiting after many phone calls, same old story can’t get through to department will send email to them still no joy

This is the third review for SCS. The two previous have each received a response on Trustpilot stating they are sorry and will look into it. But alas I have heard nothing more than that and received no refund.
Sofa ordered in July, deposit paid.
Sofa failed to arrive October
Further payment made November as informed the initial deposit wasn’t enough
Sofa failed to arrive November and I was informed they had lost it.
Order cancelled, November
Finance agreement is still active and two payments have been made December and January.
Still no response, refund for deposits or for payments to finance company. Still being ignored.

Approaching £1,000 out of pocket. SCS don’t have a customer service email address or contact number for disputes, all complaints are directed to the store who are ‘helpless’ and simply ‘pass it on’.

By far the worst customer service I have ever experienced and recommend to all, do not hand over any cash or set up a finance agreement until your goods are in your hands.

I expect no response to this so will be adding a review every day until I’m satisfied my funds have been returned.

Really great delivery service, the guys were very carefull,friendly and efficient, arrived earlier than expected which was brilliant in and out in no time at all

Still no info for suite that was meant to be here on 23rd December all phone number put you on hold so got zero chance of human interaction to solve problems thank you for caring for your customers

After two failed deliveries and several broken promises, we at last we got our furniture on the promised day. We were given a date eventually and got an email confirming the delivery two days before it was due. Not getting too excited we got another email the next day confirming the delivery date. On the day we were able to track the delivery, it was delivered much later than we were told but it did arrive. Unfortunately we will not use SCS again due to the awful service we received from the dispatch contact centre. We got the impression that the sales staff in the store had no confidence in the dispatch centre to actually get the delivery out of the warehouse. However all credit to the delivery guys, they were brilliant and brought in and built the furniture without any fuss. The only reason we have given an extra star is due to them.

From initial shop to final set up the experience was 5 🌟

Service in store was amazing, the rep was so friendly and patient. Plus, the sofa arrived earlier than anticipated and was installed quickly! No damage, no mess!

The sofa itself (Savazza corner group) is insanely comfortable!! I would say make sure you’re measuring your doorway and entranceways not just the space it’s going in, cause it’s MASSIVE!!!

Can’t fault any part of the service. Would use again and recommend!!

The twi guys were exceptional went above and beyond with wrong information they were given thankyou very much guys (the delivery boys ) the people in the scs shop need there arse kicked as it was a 3 man job not a 2 and this was agreed at purchase . Not fair on the delivery guys but they were brilliant