Not long got back from
purchasing a 2 seater sofa, chair & footstool from the wednesbury store gallagher retail park m6 jct 9 was attended to by a very helpful, knowledgeable, lovely lady called Julie. Such a credit for scs to have this staff member work for them.

Arrived way too early and was not in to witness delivery, partner specifically asked me to have half a day at work so I could check the settee was correct. When i arrive home I find it to be completely the wrong colour and material.

If I could give -1000 stars I would. I purchased a sofa December 2024. It was not delivered until April 2025. It was completely WRONG colour - I ordered beige and I got forest green. They give you a random delivery date on a weekday withour asking you at 3 days notice and threaten £120 fine if you don't show for the delivery. You can't get through on phone to speak to anyone. I spent most days calling and being in the queue at 9am, leaving my phone on all day and some days speaking to someone at 4pm if I'm lucky. They won't answer emails until its been a few days. Because of this I had to get my grandfather who didn't know our order to be there to let the delivery men in on a random Thursday at 3 days notice from SCS and he didn't realise our sofa was wrong colour. We ordered sofa for another room which they marked delivered and they never actually delivered.
People on the phone line on the rare lottery winning occasion I managed to speak to someone will fob you off to send an email (which will never get answered). They refuse to give me their name to keep an appropriate papertrail of my efforts to rectify the situation.
They won't refund unless they've picked up the sofa and guess what - arranging pick up is as difficult as arranging delivery.

The manager at Wednesbury, Aaron, accepted that the staff member who put the order through had put it through as dark green and remembered we had asked for a different colour. After lots of back and forth and him being unhelpful and even being threatening in demeanour, we managed to get the order cancelled. Another female staff member at Wednesbury also started getting unnecessarily involved in my conversation with Aaron when I was there, slating off GPs to me for some reason.

They day I managed to get out of this situation with SCS, 7 months since inital order and 7 months of sitting on the floor, I walked straight out and went to DFS across the road and have been very happy on my DFS sofa since.

Would not touch this company again with a barge pole.

Item not delivered on the day arranged and was
told they was not coming till 2 hours after delivered time. On the 29th
Had to rearrange for 3rd

We purchased two leather electric sofa’s.Great experience from start to finish Priti was patient and helpful . Aaron the store manager was great when we had a query. Had to wait a few months for delivery. But now it’s arrived it was well worth the wait. Seems really good quality and is exceptionally comfortable. The delivery van arrived on time. Tom and Paul were clean, polite, knowledgeable and friendly. They took great care with our new furniture and were respectful of our home. Didn’t seem to be in a hurry and ensured everything was as it should be and I was happy before they left, these two gentlemen are a credit to SCS. And all this with a smile in this unbearable heat. Well done and thanks. I’m now a very happy customer relaxing on our new furniture. If the quality is anything like the service I will be very happy with our purchase.

Delivery men polite unpacked the sofa and chairs set them up took all packaging away with them .rang to tell us how time they would be with us
This is my 3rd sofa and chairs from scs really good quality. Would not shop any where else.

Was informed a week before delivery my delivery date , day before I got a delivery window on the morning my 1/2 hr delivery slot , so pleased with information received

I’d honestly give more than double the stars if I could, a huge thank you to Brendan S!

We let him know our budget and what we wanted and he went above and beyond to ensure we found something we were happy with.

Me and my wife could not be happier with what Brendan found us and the service he provided was incredible, it felt as if we knew him and he was a friend we’d known for years!

Please ensure this man gets some recognition, without naming other places or people within the same store, this guy was by far the only one I’d trust.

On time, polite efficient did a great job. Well done.

The service in store was great. Unfortunately they are the frontline representatives for SCS. Aftercare from customer services is non existent. I called on numerous occasions and even emailed them. I still have not received the care kit for my sofas.

The 2 guys were very early we hadn't had time to take old sofa's out so they did it for us which was really helpful and they were very pleasant

I was kept up to date on my ETA
Craig and Ben we're very professional and efficient
They assembled my sofa in an exceptionally professional manner
They we're in and out in 20 minutes taking all the rubbish with them
We we're very impressed
Thank you

Well first of all I think we got the best men for the job - Steve and Dale were excellent, went above and beyond. We followed the tracking and then received a call from them to say they could be with us sooner - fabulous. They introduced themselves and had a look at the room it was going in, then returned with a thick blanket to go on the floor to prevent any scuffs. They unboxed, removed the packaging and fitted it all together. Being an electric recliner and only having a plug point at one end, Steve went back to the vehicle and returned with a ‘splitter’ to reduce cables. Having tested to make sure everything worked they checked we were happy and left, taking all the packaging away with them. Leaving us just to enjoy our new sofa. Throughout the whole process they were friendly, fun, complimentary about our decor and made the whole experience a memorable and pleasurable one. I would definitely recommend them.

From ordering down to delivery every thing that was said happened.Customer service was excellent, the store kept us up to date and contacted as soon as sofa was ready for delivery. Delivery was fantastic. The 2 lads Kyle and Ben were quick,efficient, helpful ,friendly and polite. Would buy from this company again due to the customer service and delivery.

Great service in store and this was carried right through to delivery an installation Receive message the day before delivery hen I the day followed by a curtesy call to let me know they were on route. Great crew, they were polite and got my sofa in and assembled and put whee asked them to position it in the room.

Mohammed
First time I order sofa Which taken more than 3 months! When I receive it was wrong size which the gave me ! Then Store Manager said i will give u discount for new goods I said OK then I ask the store Manager how much is ottoman storage just asking a price then after 8 weeks when I receive my new sofa and receive ottoman storage which didn't order it only Sofa ! When I receive my sofa there was lot of gaps on the left he did say it will be lit bit of gap which I didn't mind but it's lot of gap ! When I order very first sofa the contract was 36 months with my new one sofa he put 48 months contract which didn't ask for it my finance outstanding balance was totally wrong I have ringing 20 times to SCS head office to sort it out which disgusting and rude didn't help u pooring and lie customer services ! The delivery drive was rude banging doors when i receive second time my new sofa ! Store Manager didn't gave me discount on the new sofa he Scam me told a lie which head office Executive Chef has told me he didn't gave u discount! I would go back to the store but my wife is scare i might do something wrong ! I told i want my deposit back take sofa bk the say no head office! I would never buy in ScS ! Plz all the people do not buy from ScS otherwise u will be treat like shit and Scam ! ScS should close the company or get rid of Staff ! I just had another problem last week repair man came down to my house and found adjustable leg missing in my sofa and back corner colour come off ! I told Executive Chef take the sofa back he goes no he didn't kept his word he goes before if there was a fault we will take it his refusing to take disgusting Company I ever seen ! Consumer right Act 2015 I have the right Section 75 to replacement sofa ! If u don't agree it will go further Action

Brilliant service!
Special thanks to Paul and Tom who delivered our sofas earlier today, professionally installed and the call prior to delivery was helpful

Delivery team were friendly and efficient, great job done.

The staff at the store were lovely but that was the nicest part of the experience.
After waiting months for delivery, the first delivery men said they couldn’t get it through my door. After being told someone would be in touch they turned up to attempt delivery a second time. Again saying they couldn’t get it in. They left the sofa in the garage saying to contact the store. Obviously you can never get through to them and they don’t call back either. I got the sofa into the house with my dad through my garage door which the delivery guys wouldn’t even try.
The sofa itself seems nice but is already dropping on the one side.
What made it even worse is after being contacted several times for a review, I left a polite but honest review. Scs moderated the review and said it was inappropriate to publish. Shocker.