Very nice people and good behaviour

Lee was lovely and very thorough, he was patient and explained the process very clearly, we couldn't have asked for a better person to speak to.

Delivered exactly on time, notified last week of day of arrival, given a half hour time slot early this morning. Kept informed all the way. Efficient delivery men, took the back off the sofa to gain entry to the room we wanted it in and then set the sofa back up in place. Took all the rubbish with them. Friendly and got the job done! No complaints at all! Really happy with the whole process!

Great communication from order to delivery. Was kept fully up to date with changes to ETA. The delivery men were polite, courteous and friendly.

Can’t fault the quality, style or comfort of my new sofa. Very happy with the affordability, wait time, product and delivery.

The level of service I have received since placing my order has been completely unacceptable. At the point of sale, I clearly explained that the delivery address entered was incorrect. I was assured this would be corrected when I returned to complete the payment details.

When I came back to settle the payment, I was repeatedly dismissed on three separate occasions. On the third visit, I stated that this situation was not acceptable. Despite there being three members of staff available throughout my wait, I was told to wait nearly an hour for the original salesman to become available. When I was finally seen, the matter was resolved in less than five minutes. At that point, I again requested that the delivery address be corrected and was explicitly told that this had been done.

Despite these assurances, the delivery was delayed, and when I received the tracking information, I discovered that the delivery address was still incorrect. As a result, I am once again without the two sofas I ordered and, additionally, I was forced to take a day off work in an attempt to resolve an issue that should never have occurred.

While I understand that staff may be working on commission, this does not excuse the consistently poor service I have experienced. The lack of accountability and basic attention to detail is unacceptable.

Something has to be done about this, I’ve been in today and how blase the manager was shows this is a reoccurring issue many customers face at this branch.

Order no: S00251000259352. Was asked to review my new furniture on the day it was delivered but I’ve left it six months and one complaint already rejected another just sent , I thought on the day of delivery wouldn’t be a true review so here is my review , my leather Anzola 3 seater power recliner and the snuggle chair power recliner , there is not enough filling enabling the leather to be taught , the seats and back of the furniture are very puddled , Scs say this is normal and I haven’t followed their after care , so think hard before purchasing.

It is the worst service I have witnessed in my whole life. I'm so glad my cctv captured it all, including what was said. One of the delivery guys came to the door. Instead of using the ring bell, he knocked. It didn't take long b4 my wife came to the door. He was not wearing any clothes that could identify who he is. No I'D shown and nothing was written on their van which was parked on the road. The delivery slot was changed several times and the last one was between 4:30 to 5:30pm. They turned up 2:10 pm. So with nothing to identify who they were, coming on a different time that was proposed, my wife, who was alone looked through the front class door, was confused and opened the door anyway, you could hear her say hello politely and hopping that this guy could say who he was, he didn't say even hello back to her. Then she proceeded to ask are u the sofa people and he said yes and asked her if she's not aware of them coming and she said she was but if he turned up without identifying himself one way or another, and coming also on a different time slot, there's no way she could know that immediately without asking questions. He also asked my wife if she thought he was a thief, and my wife responded, how would she know he wasn't a thief if he's not introducing himself at the door? He proceeded to ask my wife on the road loudly if she hasn't seen a black man b4, that she was behaving strangely because he was black. Wow. Well my wife has been with me for over 15 years and we have 2 wonderful mixed race kids. If she was a racist, how could she have chosen me? My wife called me at work upset, told me how she has been treated and branded a racist. It is beyond belief. If she is not married to a black man and have mixed race kids, people would say yes she is without knowing a thing about her. It's all in the video and I wish I could share the video somewhere for people to see who they're dealing with. There are so much that was said which would take too much time to write and read. But none was about tace until he brought it up and my wife was forced to inform him that her husband is black. Even at that point, he refused to back down and bragging about being on the job for 7 years, because my wife said if you dont want to do the job he's on, he should get another one ,not coming to people's homes and calling them racist for no reason. Also I came home and inspected the sofa and discovered little damage or scuff marks on the legs of the sofa of which I took pictures of. I'm so angry with this individual and disappointed that I wasn't there to handle him the way bullies should be handled.

On a brand new carpet the delivery men didn't remove their shoes and instead layed down a dirty wet blanket and still stepped on the carpet multiple times with their shoes on. On top of it the 2 seater sofa had stains over it. No problems with the shop just the delivery men

Efficient, friendly and thoughtful

We purchased 2 3 seater sofas and a footstool the day we had delivered we rang scs as the one seat had not got enough filling in seat they sent a chap out never sat on any of the other seats and said there was not structure damage what an absolute idiot DO NOT BUY from
SCS they have your money then then DO NOT want to know once got money waste of time i would advise anyone to not buy from them
Terrible place and some of staff very rude

Ordered sofa and chairs on the 15th of October still waiting for them tried phoning on several occasions tried 3 different numbers all just keep saying agent will be with you shortly can't get the tracking either would not have bothered if I new it was going to be this long.never again 👎👎

From start to finish, the experience was perfect. We will 100% be using SCS again.

J2D-1027

Text the day before to say my time slot of 7am till lunch time
Then another text on the morning to say between 7.50am and 8.20am
Followed by a phone call to say they would be there by 7.30am
Arrived bang on time father and son team, so friendly, polite, professional, took away all the rubbish. Placed it perfectly in place handled with care couldn't have asked for better

Delivery men had come and gone quite early. However, when I went outside just after they left I had to collect large piece of cardboard off the front garden and they had left plastic strapping all over the pavement. As it was still quite dark this strapping could have proved dangerous if anyone had been walking down the road as it was not very visible.

I had received an email at 6.30 Wednesday evening giving a delivery slot of between 7.45 and 8.10. They had been and gone by 7am

10 outta 10....top job very efficient and well informed on the delivery times

Great service from start to finish. Sofa arrived earlier than delivery date. Tom and Josh who delivered were great

Excellent team who were friendly and efficient
They were very careful of my home

Informed store colleague what we wanted and was advised and shown models of fur ture that were suitable in store. Got a decent deal for purchasing 2 a corner and a lounge sofa respectively. They look fantastic in our rooms and are very comfortable. The 2 lads think its Tom and Josh were polite and timely in getting the furniture set up and moved to exactly where we wanted it in the rooms. For a chilly day they were both sweating and working extremely hard moving such heavy furniture. The only negative I can say is we only had 1 sofa care pack given to us whereas if we'd have purchased the 2 sofas separately is assume we'd have had 2.

I have had such a great experience with SCS. Lee and Aaron from the Wednesbury store were fantastic! They were really informative, patient and helped us pick our dream sofa. We had Craig and Ben who delivered our sofa who were professional and efficient. They rang 30 minutes before delivery and were really respectful towards our home- taking shoes off etc when installing.

The sales person wasn’t very helpful.The delivery men Marvin & Scott were very pleasant & helpful respected our property.