Italian range sofa squeeks and creeks when sitting on it or moving slightly. Seat cusion is squashed down and hardly padded any more
They sent a repair company out they use which basically said its normal for it to do that (SCS are paying the invoice obviously)
Have said theres nothing else they can do

We visited the Grimsby store and the staff were very friendly and helpful right from us entering the store. The sales assistant introduced himself and told us a little about the company. He wasn’t pushy and told us to browse the store and he wasn’t there if we needed any assistance. He was very knowledgeable and made our experience a very pleasurable one resulting in us buying a new sofa.

Pleasant helpful staff, nice atmosphere in the showroom.

great service by Sam in store, went above and beyond my expectation and the coffee was great too!

Came in couple of week ago once decided on my birthday i would treat myself to a new sofa wasn’t too sure what we wanted didn’t really know what we was looking for all me and my wife knew was that we needed a new one once we stepped in we was welcomed by a lovely guy (Martin) friendly positive manor and seeing how we didn’t have a clue where to start he was extremely helpful and patient took us around basically the entire store talking about all the different types of sofa material ect ect until we finally found one that both fell in love with, was extremely patient with us as we had our toddler with us at the time who kept running around and being curious about everything true asset to the team our sofa arrived this morning and couldn’t be more happier with it and such a positive experience we was both dressing to begin with

Martin at the Grimsby store was absolutely brilliant today! Helped us find our perfect sofa for our first house! Gave us so many helpful tips and advice but also didn’t feel pressured to buy anything. With it being our first time buying a sofa he explained everything so clearly and made sure he answered all of our questions. He was genuinely a really kind and very professional guy. My 3 year old also approves after he was charging around the store he got so comfy he fell asleep on one of the sofas! Martin is overall a great credit to the company!

Martin was absolutley amazing today! We was struggling to find the perfect sofa but martin helped us somuch!

Great experience, went in and was able to get exactly what I wanted. Martin was really good

Just been to the Grimsby SCS and purchased our new sofa! Martin who served us was a god send, informing us of all options available, was such great customer service and I will definitely recommend to friends and family!

I went with my friends to help them look at sofas and Sam was the one helping them. He was very friendly and so lovely. He had extensive knowledge on all sofas me and my friends asked about and he made us feel really comfortable. I’m currently trying to convince my partner to buy a sofa from scs now, there’s a massive range of sofas suited to everyone! Would recommend to friends and family :)

We had the pleasure of having Sam talk us through options and had very extensive knowledge of the sofas, we planned to look around but ended up buying one which worked amazing with our budget and timeline, took the time to get to know us and had a good laugh, he needs a raise, his own private jet and to be the CEO of the company immediately😂 thank you!!!

Fantastic service from start to finish, in no way pushy and just natural conversation. Made a smooth transaction, served by Martin

We had the pleasure of Martin being are salesman, he was very helpful and knowledgeable, am looking forward to to my new sofa to come

The delivery team were excellent. They texted the time frame and nearer the time they rang with up to date time. They were polite, quick and efficient.

Went into store this lunch time to look at Sofas… Had a good look round without being followed by staff ( as you normally do) a Very pleasant experience … When we found a settee Wayne was most helpful and explained everything thoroughly… Very pleased with our purchase… hopefully delivery will go without any problems…

From ordering in store to it been delivered we were treated politely and professionally by everyone who helped with our purchase

Excellent & prompt delivery service. Both men respected my property & assembled my new sofa with care & efficency. I would highly recommend them & SCS

Martin helped us to find our furniture, he was helpful, knowledgeable and most importantly very patient!! Can't wait for our furniture to arrive.

Martin was amazing showed us everything we needed

We dropped into SCS Grimsby to look at settee,s
Martin greeted us and was very helpful and after chatting
He answered everything we asked and more, he was knowledgeable and provided excellent customer service
Nothing was a bother to him even working past his finishing time
We never felt pressurised to buy anything.
we purchased a settee
Thank you so much for all your help Martin , we cannot wait to get our new settee