All the steps in choosing a sofa for our needs at the local store then keeping in touch with timetable for delivery and the v effective communication around the delivery date plus setting up the sofa in our room by 2 very pleasant young men went smoothly. So a very efficient stress free process from start to finish.
Thanks

Great sales service with no pressure to buy.

Kris was kind very helpful willing to answer various questions and not pushy at all, we explained what we where looking for and he pointed us to various sofas

Very polite and helpful

Lovely atmosphere and plently help from the salesman Kenny

A delightful visit. Graciously met by Steve on arrival and introduced to some of the chairs on display. No hard sell here just plain old fashioned discussion and information. Just the way it should be. A very enjoyable experience and yes I did choose a chair 😊

staff very helpful
delivery time too long but accepted.

The salesman was more than helpful and explained everything in a plain and simple manner . He explained the cost and expected delivery date of our purchase , couldn’t have been more helpful

From picking my sofa to delivery excellent experience great advice in store in drumchapel retail.park very experienced at there job and delivery men Douglas and David 5 stars great job LOVE my new sofa even more stunning than in shop.thanks so.much

The sofas are excellent quality,and nice comfy style good sound not had it yet and great you can choose different materials,the staff are friendly and welcoming and helpful just hope it fits when it comes

Steve our assistant was very knowledgeable but also very friendly. Applied no pressure but advised us well

I ordered a cream sofa in December. I was sent a teal one. Eight months later, I still do not have a matching, correct product.

What followed the initial error was a succession of failures so extraordinary I still cannot quite believe they happened:

Damage to my communal hallway and my neighbour's door during the first delivery attempt - scraped walls and a huge gouge down the door - in a property I had only just moved into.

The order arrived mismatched from the outset: the correct arms were sent, but paired with the wrong body.

A redelivery booked for 28 January that never arrived, with no notice and no explanation.

Repeated unanswered calls to the distribution centre - including attempts made by ScS's own customer service, who also could not reach them.

A second delivery on 6 February that the crew refused to complete, having parked too far away and arrived without the equipment required for the job.

Repeated assurances that the matter had been escalated to an area manager who never once made contact.

Confirmation in March that the distribution centre had lost the sofa entirely.

In an effort to resolve matters amicably, I offered to keep the wrong (teal) sofa and simply take matching teal arms - sparing everyone the removal of one sofa and the delivery of another, and avoiding further damage to my property. This was, incidentally, the very sofa ScS had tried to sell me at a discount. When the arms finally arrived, they too were the wrong colour.

Throughout, the burden of resolving ScS's own failures fell to me. I was left chasing updates, coordinating between a store and a depot that did not appear to communicate, and receiving conflicting information about how the matter would be resolved. What should have been a simple exchange became a eight-month exercise in managing a company's logistics on its behalf - and even when I bent over backwards to make it easy for them, they still managed to send the wrong colour.

I will acknowledge that Kris at the Glasgow branch was courteous and candid - he described the situation himself as "embarrassing" for a business of this size. I do not doubt his sincerity. But individual goodwill cannot compensate for an operation that dispatches the wrong product, fails to deliver, damages a customer's home, loses the order, and then - given a second chance to send a single correct part - gets that wrong too.

It is now the end of July, and I am left with a sofa that has a teal body and cream arms. For a purchase of this value, the standard of service has been indefensible, and the casual manner in which it has been handled is, frankly, worse than the errors themselves.

I would advise anyone considering ScS to look elsewhere.

Salesman extremely helpful, fully explained everything and very pleasant

We wheir not interested in buying a sofa but with Steve's help we purchased a 3 seater and a 2 seater. We just now hope that when we receive the sofas that the service will be as good and the sofas looking stunning.

Quick and efficient delivery and delivery staff courteous and helpful

Very friendly and homely

We were constantly updated regarding the date and time of delivery. The delivery guys - John and John - were extremely pleasant, helpful and professional. They ensured chairs were placed exactly where we wanted them and that recliner controls were fully understood. They removed all packaging. Excellent delivery service in every way. Thank you!

Friendly greeting when I entered the shop. The manger listened to me and what I was looking for. Professional & knowledgeable within 20 mins I was signing on the dotted line. Follow up phone call with delivery details. EXCELLENT.

From the moment I entered the store, the salesman was very attentive, knowledgeable, helpful and patient. I have trouble with mobility but he showed great understanding and didn't try to hurry me along. A great experience.