We bought a corner unit and 4 powered recliners, the corner unit head rest broke within 2 weeks, they’ve sent replacement parts but don’t know when they gonna repair it.

Great friendly delivery guys happy and nothing was a problem

Walked in for a little wander ended up buying our dream sofa thanks to Sam in Durham. Love it so much and cannot wait for it to arrive! Thank you so much

The customer service was detailed to our views, we wanted a sofa that could be pet proof as well as comfortable and durable. All our views were taken account made the purchase so easy. We were impressed with their customer service, professionalism.
Also the ambiance in the store was inviting and made us welcome.
Look forward to add more to the review once the sofa arrives

Perfect from start to finish. Sam in Durham store was amazing from start to finish, keeping us upto date with everything. The delivery lads Robert and Kai were more than 5*. Very professional and courteous, nothing was a problem. A credit to the company. Thank you 👌

Excellent service from Sam at SCS Durham!
We had a great experience at SCS Durham thanks to Sam. She was friendly, professional, and really helpful throughout the whole process. No pressure, just genuine advice and great customer service. Highly recommend visiting if you're looking for quality furniture and a smooth experience!

The process from sales to initial delivery was spot on. The salesman was great with information when asked questions and delivered assuring answers. He was calm, polite and overall very friendly.

However, the delivery of the sofa could have been better. The men did try to reassure us and gave us options when they arrived after an unsuccessful attempt at fitting into the house, we felt that more time could have been spent to help us fit into the home as after they left and dropped the sofa on the drive, we did manage to get the sofa into the home successfully by ourselves. Understanding that the delivery men have other jobs to go to, we do feel that a bit more time effort should have been spent to ensure a smooth delivery/handover

I purchased a sofa and chair from Scs Durham and paid a 500 deposit on the 7th of February 2025. I was told that my UK manufactured furniture would be delivered within 12 to 14 weeks. Two delivery dates have been cancelled and changed and now I’ve had a third saying my sofa and chair will not be at the delivery distribution centre until the 13th of June. This is five month since I ordered my sofas. Nobody from the company has contacted me. I’ve just had to go online and track my delivery date I’ve already lost two people who were going to buy my old sofa and I’m still waiting.
The staff in the store couldn’t be more helpful when I was actually purchasing the product but when I rang them up today, they said they couldn’t directly contact with the distribution centre. I’m so frustrated and feel they have just washed their hands of me as a customer supposedly they’re going to ring up the manufacturer and get back to me within the next couple of days I’m not holding my breath so disappointed with this company. I wished I’d read the reviews before I purchased the furniture. How can a sofa that is manufactured in the UK take this long to be made and delivered?

Sam was very professional and knowledgeable explaining all aspects on the sofa we purchased liked the banter a very nice lady and a great salesperson

Friendly, efficient delivery team. Couldn't fault them in any way... 5* service.
Great communication.... even got a phone call before they arrived.

First class service throughout.... from salesperson in store, to communication re: order, to delivery team.

Spent a long time looking around and trying out lots of recliner sofas to find the right one.
Adding in an extensive range of colours and a great finance deal made things even better.
Sam was very patient while we decided and explained everything very clearly at the purchase stage.

Very friendly helpful staff, cleaned as they worked and left no mess whatsoever.
Sales staff left us alone until we were ready to seek advice. Order was dealt with efficiently

Fantastic experience, Sam who helped myself and my partner was fantastic in her customer service, would recommend to anyone.

Sam at the Durham branch was very helpful with my purchase. She explained all the options available to me, materials colours and payment options. Forth purchase from your selves but definitely the most relaxed and helpful sale. Thanks again Sam

I was able to track the delay very van so had a good idea on when my sofa was being delivered. Delivery guys were great, knew exactly what they were doing. A quick and very efficient service. Thanks guys!!

Our initial experience was with Chloe in the Durham branch. She was very friendly and helpful and this made choosing our 3 piece a pleasant experience. She is most efficient and dealt with the paperwork side of things quickly.
Prior to and on the day of delivery we were kept updated.
The 2 crew, Doug x 2, were pleasant and quickly and efficiently unpacked and installed our new 3 piece.
Altogether this has been a good customer experience. Thank you.

Sam looked after us from start to finish . Excellent service!

The lady who was called Sam
Was very efficient. Polite & helped us
As we are OAPs & needed her help .
You had a good selection. &we were impressed with what you had in store

Very helpful staff answered all questions that we asked friendly. and explained everything clearly to us.

Really pleased with my sofa - looks well made but delivery tracking system is awful, and wasn’t updated to reflect actual delivery time.
Delivery guys were outstanding