The new sofa is good quality and really comfortable and the crew who delivered it were friendly, fast and very efficient

Absolutely beautiful. The colour is spot on. We are thrilled. The service from the delivery men was great. Great couple of lads. Also, initial sales staff was excellent. Thank you.

We were given a nice welcome with a smile and to let us help was readily available. Staff were great as not pushy or in our faces but were close by and immediately answered all our questions, as well as asking the right questions to find what we wanted, we went in the store with 1 item in mind but came out with a different choice and saved money at the same time. Overall friendly, warm and knowledgeable customer service.

Straight forward delivery and happy with service and quality

the lady who dealt with me was amazing and very knowledgeable and politely

Our visit was made very welcoming and the staff were pleasant and made us feel very comfortable their knowledge was great

The delivery came the time it said it would the delivery boys were very pleasant they were quick and and helpful the only problem was they didn’t put the feet for the back of the sofa on the delivery van so I have to wait until someone contacts me and come to put them on and they said it could take up to a week which is not good

Staff very friendly, store has a great atmosphere

Sofa delivered earlier than expected.
Kept up to date with delivery date and delivery times.
Very happy with quality of sofa.
Delivery driver rang to say they were on there way. Assembly Very quick and took all package away.
From ordering to delivery a Very good experience

Ran though everything I need to know about the couch
Staff very friendly and helpful great service

Great staff and very good product knowledge

On entering the Durham store we were greeted by the friendly staff and lovely spa like smells! The staff are excellent at being in hand to give you all the info you need about the beautiful sofas and chairs (superb variety) without the high pressure sales - the experience is far superior to any store we have visited for furniture before. Shout out to Terry who went out of his way to get us exactly what we wanted at a very keen price. The quality of the furniture is second to none and with knowledgeable staff, keen pricing and a great environment, I defy anyone to not find what they want!

Fantastic service ,on time delighted with sofa two great lads who delivered it

Nice warm and friendly greeting when we came into store,we knew exactly what we wanted so member of Staff took us straight away to product and explained all about the colour selection and fabrics available. Made our choice and ordered,simple no fuss and looking forward to delivery of push recliner ,if delivery is as easy as ordering then what more can you ask for.regards to all the team at Durham

Great service. Quick delivery. Great sofas. Fully fitted and they took all packaging away.

Very welcoming and not put under any pressure

Very helpful sales assistant took us through the whole process making it very easy for us to come to a decision.

Stephen and Karl were fantastic Stephen especially as he fitted the furniture together so I spent more time talking to him as he worked.
Wonderful experience thank you

They kept me informed about delivery and when it changed they apologised and kept me updated until they did deliver my sofabed, they were brilliant from start to finsh

Dalton and Lewis were very professional and did a great job.