Immediate recognition on entry to showroom. Professional greeting and show around furniture. Exceptional explanations of suites. Very friendly chat. Ian was on top of his game!!!

From walking into the store and the smell was exquisite, the whole store looked fresh and inviting to browse around. I was greeted by Andy a really nice young gentleman. He was professional, pleasant, explained everything.

Helpful sales person we took out time no stress and everything explained in an easy to understand manner
Looking forward to the arrival of my new sofa and armchair

Good service in store, all information provided by helpful staff. Communication about order and delivery excellent.

From the moment we entered we were made very welcome and explained all the price tags and fabrics which was useful in many ways.

The show was laid out well with lots of space plus lots of sofa’s etc.

Andy our salesman was brilliant from start to finish very helpful and so knowledgeable thanks he knew he profession very well explaining about the various paying schemes.

Overall an excellent experience thanks.

Our experience at this darlington shop was excellent.
The staff member Andy was very helpful and told us everything we needed to know

Delivered safe and lads were lovely and friendly put everything together for me! Pleased with my suite!

Delivery team excellent. Communication on the delivery was also excellent. Team were professional, friendly, and very efficient.

From ordering our furniture at the Darlington branch to receiving delivery just yesterday our experience was awesome. The sales guy was fantastic not pushy but very knowledgeable. The delivery information was the best delivery information I’ve ever experienced brilliant. Thanks to Doug & Doug for the delivery and construction of our furniture they left everything working and the area clean and tidy.

Pleasant guys who did what to have to without drama. No mess. Came when the said.

Really helpful staff and easy buying process. Good range of sofas and options

Love my new settees it got delivered in the time scale they gave me and was delivered by 2 joy guys who put it together and put it where I wanted it so thank you

We had a very bad experience with Scs 7/8 years ago and was mis sold the extended warranty. So when we popped in just to have a look after hearing some good things from friends. Your staff were amazing. Nothing was too much trouble. So patient with us and explaining everything in detail. We spent about 2 hrs in store. And felt relaxed and not pushed into anything. We ended up ordering a couch and a separate chair (totally different from the couch). We even took out the extended warranty which we swore we would never do again. Your sales man on the day was just the best. If there was something he was unsure of he went away to check. Keep up the good work. And thank you from a previously disillusioned customer.

The delivery was early and the two lads were friendly, chatty and did a grand job.

your member of staff very good at his job very helpful i think his name was IAN from REDCAR

Super friendly and helpful staff. Great advice which enabled us to make the right choice for our new sofa. Purchasing on 2 years interest free was v quick and easy. I would recommend Poltrone sofa to my friends and family.

Thanks, service was very good, delivery, was on time,, lads were very helpful, looks good quality....

Fantastic customer service,
Nothing to much trouble.

Sofa came in the wrong colour, went into the store and the manager basically said there was nothing he could or would do because the paperwork stated that colour. I didn't even have that colour swatch out when i was looking at them.
Also whilst setting up the sofa the installers stripped and damaged the mounting for the backrest so it's currently loose whilst i wait for someone else to come out and repair it. All in all a terrible way to waste 2500 pound

The delivery was made within the designated timeframe and the driver and his assistant put the chairs together and explained the mechanism and how to separate the chairs if required