Great show room with lovely smell and excellent service from Charlee Liked the style of letting you browse before they approached Very helpful though would have liked to take fabric sample home t... Leggi di più
Sede
Cambia sedeUnit 2, Kingstown Retail Park, CA3 0JR Carlisle, GB
•Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
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The store assistant lily made the experience of buying a new sofa after having ours more than 20 years so easy. Her knowledge and listening skills were amazing meaning we purchased the right furnitur... Leggi di più
Amazing service- from choosing our new sofa, nothing was ever too much. The staff in store were so helpful, easy going! The delivery was fast and the two men that delivered our sofas were careful with... Leggi di più
I knew it was a mistake to "Just have a look around the store" From the moment we stepped inside the quality slaps you in the face in the way its all laid out. Then a nice young lady showed us around... Leggi di più
Dettagli dell'azienda
Informazioni su poltronesofà - Carlisle
Scritti dall'azienda
poltronesofà
Visit poltronesofàpoltronesofà is a leading European sofa and armchair specialist, founded in Italy in 1995. With over 30 years of experience and more than 300 stores across Europe, we’ve spent decades perfecting quality sofas - bringing together inspirational Italian design, hand-selected stylish fabrics, and a relaxed in-store experience, we call it the Italian Touch
Flexible finance packages
You could also take advantage of one of our easy to arrange finance options in store and online on any sofa range.
Come and sit with us
With 97 locations nationwide, your nearest poltronesofà is closer than you think. Find your local store here.
You can explore the full collection online at www.poltronesofa.co.uk. Prefer to talk it through? Our team is on hand at 0800 7310048.
Scritti dall'azienda
Informazioni di contatto
Unit 2, Kingstown Retail Park, CA3 0JR, Carlisle, Regno Unito
4,7
Eccellente
175 recensioni
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Le persone hanno visualizzato anche
All the staff in the Carlisle store…
All the staff in the Carlisle store were so helpful, especially Jordan and Stephen. I haven't received my sofa yet but I'm sure everything will be great
28 maggio 2026
Great salesperson very helpful and…
Great salesperson very helpful and great selection
30 maggio 2026
Lilly introduced herself and explained…
Lilly introduced herself and explained to us what the label colouring on the sofas meant. She explained to us the different features of some of the sofas and the choices of the different fabrics. Lilly was polite and professional during our visit.
25 maggio 2026
Non scritta su invito
Potrebbe usare l'IA per rispondereMostra di più
L'obiettivo di Trustpilot è mostrare contenuti di persone reali. Questa azienda potrebbe usare il nostro strumento di risposta assistita dall'intelligenza artificiale per rispondere più velocemente.
Staff were very helpful and made us…
Staff were very helpful and made us very happy and thank you to the young girl who was very helpful just hoping my sale comes here on time stated thank you.
27 maggio 2026
Risposta di poltronesofà - Carlisle
Ciao Mr Williamson,
I hope you are well.
Thank you for taking the time to leave us your review and for the feedback regarding your experience in store.
We are pleased to see that you found the team to be helpful and had a positive experience on your visit.
We appreciate your order and will reach out once this is ready for delivery.
As you have rated us as 1* this would be deemed as negative feedback. It would be great it you could update your review to reflect your great comments.
If you feel happy to update your review, you can do so in your TP account by going to ‘My Reviews’, locating this review, and selecting ‘Edit’, where you can amend both the rating and review content.
Kind regards
Lynsey - Poltronesofa at ScS
Social Media Team
Very happy with quality if my sofa and…
Very happy with quality if my sofa and the delivery
22 maggio 2026
Steven the assistant was very helpful…
Steven the assistant was very helpful and we were extremely satisfied with the service
21 maggio 2026
Excellent customer service from Lisa
Excellent customer service from Lisa ! She knows her stuff and was very helpful in helping us decide what we wanted
19 maggio 2026
Michael although new was very good
Michael although new was very good, great service from all
22 maggio 2026
The two men that came were truly…
The two men that came were truly outstanding did t just walk through the house to see where the sofa was going but put blankets down throughout. It was pouring with rain but it didn’t stop them delivering a great experience. No mess at all. Thank you
22 maggio 2026
I thought I ordered leather and got…
I thought I ordered leather and got fabric not right colour but I signed a contract no help what so ever
No customer service just a joke
17 maggio 2026
Risposta di poltronesofà - Carlisle
Ciao Colin,
I hope you are well and thank you for taking the time to leave us your review.
I am sorry to see that your furniture was not as expected when this has arrived with you.
Looking over your order document I can see that your sofa was ordered in the the Azalea - Black 910 option which is a Chenille fabric.
The furniture range that was ordered does not come in a Leather option, this is fabric only.
I apologise if the outcome is not what you may have hoped for.
I can see that you have spoken with the store regarding this however if you have any further questions you can reach the team on 0191 7313300.
Kind regards,
Lynsey - Poltronesofa at ScS
Social Media Team
The staff were very helpful and…
The staff were very helpful and pleasant. They explained the offers and showed me the different fabrics.
This ultimately helped when I ordered my new sofa etc.
20 maggio 2026
Very friendly and helpful staff
We visited the store two days running as I'd forgotten to take my colour match cushion with me the first time. The first visit we were helped by the lovely Vicky and the second time by Mike. Both members of staff were very helpful and friendly without being intrusive.
We purchased quickly and easily just what we wanted and are now waiting with excitement for delivery day 😁
The only negative comment would be about whatever that is that you pump through the air-conditioning the smell is too over powering. You need something much more subtle and less in everyone's face the minute they walk through the door.
19 maggio 2026
Non scritta su invito
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