poltronesofà - Bedford Recensioni 

1497
TrustScore 4.5 su 5

4,7

Interchange Retail Park, Ampthill Road, MK42 7AZ Bedford, Bedfordshire,, GB


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Scopri cosa dicono le persone

Valutata 5 stelle su 5

Delivery went as smoothly as possible. The items were carried with care and set up at our home, with no rubbish left behind. Even the electric items were checked to ensure they work as they should do.... Leggi di più

Valutata 5 stelle su 5

Was greeted as soon as we entered the store by the very friendly and helpful assistant named Vanita who explained everything we needed to know about the store. We already knew the sofa we wanted so Va... Leggi di più

Valutata 5 stelle su 5

The delivery drivers were great, called in advance, friendly and quick.. sofa is beautifully made, fine detail on point! Needed to turn my corner sofa from a 2by2 to 1by3 and needed another cable... Leggi di più

Valutata 3 stelle su 5

We were told there wasn’t a lighter colour than beige for the suite we were buying After ordering I found out online there was a light beige so went into the store They said we would have to pay a... Leggi di più

L'azienda ha risposto


Dettagli dell'azienda

  1. Negozio di mobili

Informazioni su poltronesofà - Bedford

Scritti dall'azienda

poltronesofà

Visit poltronesofà

poltronesofà is a leading European sofa and armchair specialist, founded in Italy in 1995. With over 30 years of experience and more than 300 stores across Europe, we’ve spent decades perfecting quality sofas - bringing together inspirational Italian design, hand-selected stylish fabrics, and a relaxed in-store experience, we call it the Italian Touch
Flexible finance packages

You could also take advantage of one of our easy to arrange finance options in store and online on any sofa range.
Come and sit with us

With 97 locations nationwide, your nearest poltronesofà is closer than you think. Find your local store here.
You can explore the full collection online at www.poltronesofa.co.uk. Prefer to talk it through? Our team is on hand at 0800 7310048.

Scritti dall'azienda


Informazioni di contatto

  • Interchange Retail Park, Ampthill Road, MK42 7AZ, Bedford, Bedfordshire,, Regno Unito

  • 01234 229070

4,7

Eccellente

TrustScore 4.5 su 5

1K recensioni

5 stelle
4 stelle
3 stelle
2 stelle
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4,7

Tutte le recensioni

(1497)

17.608 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

I was greeted at the door by a lovely…

I was greeted at the door by a lovely salesman. Not pushy at all.
Listened to what I was looking for and showed me a few items till I found mine.
He was full of knowledge was patient with me and my anxiety bleeding nose ect. We closed the deal and I was very happy. I even got an amazing Italian coffee.

18 aprile 2026
Valutata 5 stelle su 5

What a positive experience I had

What a positive experience I had. From the moment I walked in I was greeted by the lovely AJ (think that’s what his name was!)
What I was really impressed with was the amazing amount of choice in fabrics and colours.

The whole process of ordering was easy and quick. Looking forward to enjoying my new sofa and cushions very soon!

Will be recommending this quality store to people I know 🤗

12 aprile 2026
Valutata 5 stelle su 5

Raz was brilliant

Raz was brilliant. Went in with my Nan to find a sofa, he was incredibly patient and went through the options with her. There wasn’t anything that was too much trouble!

25 marzo 2026
Non scritta su invito
Valutata 5 stelle su 5

From sale to delivery, everything was perfect

Right from sale to delivery, everything was perfect. The sofas came before the due date. The delivery drivers were very professional and courteous. My sofas were put together in no time at all. I am 100% satisfied and pleased with everything. Thank you ScS, and thank you to the delivery drivers

20 febbraio 2026
Non scritta su invito
Valutata 4 stelle su 5

The delivery it's self was very good

The delivery it's self was very good but your tracking app is rubbish gave us totally wrong info told us a totally different time that is was meant to be delivered so you really need to sort that out but the guys that delivered our sofa were nice polite and quick at setting up sofa

18 febbraio 2026
Non scritta su invito
Valutata 1 stelle su 5

i ordered a leather sofa on sunday 1st…

i ordered a leather sofa on sunday 1st feb 26 just been in shop to cancel 3rd feb after looking at facebook scs complaints and reading 1 review trust pilot ive been told i cannot cancel but i could amend so it has not gone into production yet they will not cancel they have had 1000 pounds from me i have told them i will not pay any more money but they say they are going to make the sofa any way and chase me for the rest with their legal team bedford store manager nathan everything people say about this companies bad customer service is true you cannot get in contact with any one to complain so i will be contacting citizens advice and my bank tomorrow

1 febbraio 2026
Non scritta su invito
Logo di poltronesofà - Bedford

Risposta di poltronesofà - Bedford

Good Morning Susan,

Thank you for taking the time to leave us your review, I hope you are well.

I am very sorry to see that you have rated us as 1* on this occasion.

All of our orders are non-cancellable which is stated in both our terms and conditions and on your order document.
You have 2 days to make an amendment such as the colour or configuration but we would not agree to a cancellation once that contract has been entered.

I am very sorry if this is not the outcome that you ay have hoped for.

Many thanks
Lynsey - ScS Social Media Team

Valutata 1 stelle su 5

Went to scs at Bradford

Went to scs at Bradford
.store to look for a new three piece sweet i asked if I could use the toilet and was told no they sed go to the cafe next door so I left the store and we won't be going back ever again.

31 gennaio 2026
Non scritta su invito
Logo di poltronesofà - Bedford

Risposta di poltronesofà - Bedford

Good Morning Peter,

Thank you for taking the time to leave us your review, I hope you are well.

I am very sorry to see that you have rated us as 1* on this occasion.

The toilets in store are generally for staff use however I apologise for any inconvenience that this may have caused.
I will certainly pass on your feedback to the store.

Kind regards,
Lynsey - ScS Social Media Team

Valutata 5 stelle su 5

Delivery perfect.

Perfect delivery from the SCS delivery guys, they kindly helped me move our old sofa out the living room installed our lovely new recliner sofa, very friendly guys. Very much appreciated.

19 gennaio 2026
Non scritta su invito
Valutata 5 stelle su 5

Great customer service from purchase to…

Great customer service from purchase to delivery. I was kept posted throughout with regular information. Delivered on time stated. Friendly and efficient service from delivery men. Very happy as sofa arrived before Christmas. Great sofa too. It looks great

20 dicembre 2025
Non scritta su invito
Valutata 1 stelle su 5

The delivery men were quite rude

The delivery men were quite rude, they was arguing amongst themselves and snapping at each other. I wasnt happy with the sofa but if im honest I wasnt comfortable to say to them.

10 dicembre 2025
Non scritta su invito
Logo di poltronesofà - Bedford

Risposta di poltronesofà - Bedford

Good Morning Rachel,

I hope you are well and thank you for your review.

I am very sorry to see that you have rated us as 1* on this occasion and were disappointed in the service from our delivery crew.

We would expect that the team are friendly, professional and helpful at all times so please accept my apologies that this made you feel uncomfortable.
I will passed on your feedback to our Distribution Centre.

I am sorry also that you are unhappy with your furniture. You can report any concerns to us via our online contact form on the link below so that this can be reviewed.
https://enquiries.scs.co.uk/

Many thanks
Lynsey - ScS Social Media Team

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