Greeted by Amy with a big smile she was very knowledgeable and advised to give her a nod should I need any further information. She advised that she would leave me to look around. She advised about... Leggi di più
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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Scopri cosa dicono le persone
We were told by email to expect the fitting team between 11-25 and 11-35am. They finally turned up at just after 3pm. We were not updated about the change in the fitting time and no apology or explana... Leggi di più
L'azienda ha risposto
The store is well laid out with a very good variety of sofas. We were helped by a staff member called Gary, i cannot praise him enough for being so helpful & having such a friendly manner . Nothing wa... Leggi di più
Really pleased with sofa bed excellent quality, easy to pull out to a bed and put away. Delivery was easy, it came 3 weeks early and communication on Delivery was good
Dettagli dell'azienda
Informazioni su poltronesofà - Basildon
Scritti dall'azienda
poltronesofà
Visit poltronesofàpoltronesofà is a leading European sofa and armchair specialist, founded in Italy in 1995. With over 30 years of experience and more than 300 stores across Europe, we’ve spent decades perfecting quality sofas - bringing together inspirational Italian design, hand-selected stylish fabrics, and a relaxed in-store experience, we call it the Italian Touch
Flexible finance packages
You could also take advantage of one of our easy to arrange finance options in store and online on any sofa range.
Come and sit with us
With 97 locations nationwide, your nearest poltronesofà is closer than you think. Find your local store here.
You can explore the full collection online at www.poltronesofa.co.uk. Prefer to talk it through? Our team is on hand at 0800 7310048.
Scritti dall'azienda
Informazioni di contatto
Pipps Hill Retail Park, Miles Gray Road, SS14 3AF, Basildon, Essex,, Regno Unito
- 01268 663180
4,6
Eccellente
2K recensioni
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Le persone hanno visualizzato anche
Dean provided first class customer…
Dean provided first class customer service from start to finish. He was very knowledgeable and super helpful, and was superior to those in other stores.
29 maggio 2026
The staff were friendly & very…
The staff were friendly & very professional, which helped us to choose the sofa we wanted
27 maggio 2026
Very helpfullVery helpful nothing was too much nice…
Very helpful nothing was too much nice people
23 maggio 2026
Good design that fitted our needs.
Good design that fitted our needs.
Staff were friendly, especially Lucy May who made us feel appreciated and valued a a customer .
23 maggio 2026
Potrebbe usare l'IA per rispondereMostra di più
L'obiettivo di Trustpilot è mostrare contenuti di persone reali. Questa azienda potrebbe usare il nostro strumento di risposta assistita dall'intelligenza artificiale per rispondere più velocemente.
Risposta di poltronesofà - Basildon
Good Afternoon,
Thank you for your review.
We’re pleased to hear you had a positive experience with us. If there’s anything we could have done to make it a 5-star experience, we’d really appreciate your feedback.
If you feel happy to update your review, you can do so in your TP account by going to ‘My Reviews’, locating this review, and selecting ‘Edit’, where you can amend both the rating and review content.
Kind Regards
Lauren - Poltronesofà at ScS
Social Media Team
The buying experience was excellent
The buying experience was excellent. Dean at the Basildon store was very helpful and informative. We were not pressured at any time. Obviously we haven’t had the furniture delivered yet so cannot leave a review on that yet.
27 maggio 2026
Sofa Bed arrived broken
Sofa Bed arrived broken. Advised scs delivery team that we reject the furniture due to it being broke, they advised that we wasn't allowed to. NOw I have a broken item of furniture taking space in my home. SCS used to be good, they now appear to be a bunch of cowboys
24 maggio 2026
Risposta di poltronesofà - Basildon
Ciao John,
I hope you are well and thank you for your review.
I am so sorry to read about the concerns with your sofa bed on arrival and appreciate just how frustrating this must be for you.
I can see that a service has been raised and the required parts have been placed on order with Emmiera. This has a lead time of around 4 weeks which you will then be contacted regarding a repair.
If you have any questions in the meantime then please reach out to our aftercare team on 0191 7313300.
Kind regards,
Lynsey - Poltronesofa at ScS
Social Media Team
Very helpful and informative staff
Very helpful and informative staff . Friendly and polite overall very nice experience purchasing our furniture
21 maggio 2026
Very warmly welcomed by staff
Very warmly welcomed by staff, attended well to my need.
Offered water and coffee.
23 maggio 2026
Service reportstaff at your store were very…
The staff at your store were very professional and helpful . They listened to my needs and found me an excellent deal. Your delivery staff were polite very efficient and did an excellent job. I would highly recommend you to anybody
21 maggio 2026
Sales staff were extremely helpful in…
Sales staff were extremely helpful in store.
Delivery staff were superb. Very friendly and all round great experience
15 maggio 2026
Excellent service
Excellent service, right throughout, was well worth the wait, couldn't fault the installation at all, very pleased with the people who delivered it
15 maggio 2026
The delivery men were polite and also…
The delivery men were polite and also very friendly and helpful.
15 maggio 2026
The staff was very helpful,no pressure…
The staff was very helpful,no pressure and not pushing.
21 aprile 2026
Nice and friendly
We was welcome at the door and made to feel at ease and comfortable ,
13 maggio 2026
Sofas delivered with care all good
1 maggio 2026
In store experience was good and…
In store experience was good and recieved welcome bag with water and measuring tape. But delivery date is exactly 3 months later.
7 maggio 2026
Great job george
9 maggio 2026
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