Had viewed what sofa i like when i visited the shop returned with my husband couple of month later shannon was very knowledgeable and helpful my only criticism was that you dont do sample material which would have been nice so i could match colours for the lounge it was going in

Very polite and clean worker's

From excellent information on delivery times to great staff, who were polite and friendly. They showed respect for our interior and took great care in bringing in a large sofa. Set up the sofa and took all the wrapping away with them.
Very pleased.
One downside was the contact centre in Coventry . The chap was disrespectful and rude.

The crew where friendly and arrived the time they said
they would. They were very professional.
My wife and I are very pleased with the new sofa and armchair.

Sales assistant Amy was very good explaining everything everything informative but not pushy good service

Really helpful staff.. Amy was great at explaining everything.. one small issue is that we wanted a sample piece of the material that we ordered our sofa on.. we want it to match thing to while awaiting delivery.. however, we were told that SCS are unable to supply this..

George was helpful and courteous whilst giving us time to browse and decide

Callum made everything so easy, so happy with the experience. Can't wait to receive our chair. - would recommend the store/callum to any of our friends/family

Excellent service from the moment we stepped into the store. Staff helpful,polite and professional, not at all pushy with sales. Everything explained clearly about prices, fabric choices and delivery.
The delivery team were also friendly and professional.
Biggest bonus, the furniture arrived 1 month earlier than estimated date,which for myself was very convenient.
Would definitely return to Poltronesofa in the future and would highly recommend.

All the staff i spoke to were very helpful and professional,I dealt with Amy and a young sales person she was helpful professional and curtious she answered all our questions and both myself and partner was very pleased with her service.

Very good reliable service from start to finish

Staff were excelent lucy was brilliant. Happy with the 3 piece sweet we picked .😃👍

Callum was very nice & helpful & also very knowledgeable.

Dean provided first class customer service from start to finish. He was very knowledgeable and super helpful, and was superior to those in other stores.

The staff were friendly & very professional, which helped us to choose the sofa we wanted

Very helpful nothing was too much nice people

Good design that fitted our needs.
Staff were friendly, especially Lucy May who made us feel appreciated and valued a a customer .

The staff was friendly and well coming

The buying experience was excellent. Dean at the Basildon store was very helpful and informative. We were not pressured at any time. Obviously we haven’t had the furniture delivered yet so cannot leave a review on that yet.

Sofa Bed arrived broken. Advised scs delivery team that we reject the furniture due to it being broke, they advised that we wasn't allowed to. NOw I have a broken item of furniture taking space in my home. SCS used to be good, they now appear to be a bunch of cowboys