Screwfix Recensioni 

I purchased the item there was one remaining. I arrived at the store the following morning, pressed the I am at the store button and waited. I noticed a customer before me collect the same disk that I purchased. When I asked for mine, I was told my order hadn’t gone through and was given a refund.

I lots nearly half a days work over their system issue and will be reluctant to purchase anything from Screwfix again.

Orders that partly arrived,failure to keep customer updated,disinterested staff and customer services are non existent.
If that's how you'd like treated the Screwfix ticks all the boxes

Ordered delivery 3 weeks ago for a next day delivery which was never delivered and have been on the phone to Screwfix trying to sort the issue out. I finally got promised on the Monday the order would be delivered to me by the Wednesday only to return home and find only one £10 item out of an order of 7 different items totalling £300 had been delivered. I then rang them and they said they couldn’t do anything about it and said it would be easier if I went into store to pick it up. (I live 20 miles away from the closest store) I said it’d be better delivered to which I got the response of it couldn’t be delivered because 2 items were now out of stock. I was then told I could pay an extra £30 to them to get a different item that was similar. Absolute joke won’t be shopping there again. Lost loyal customer.

Over a 2 day period attempted to make 2 separate purchases on line.
For an online company this should be a piece of cake, or so you would think.
1st attempt followed the on line prompts twice, getting as far as to click on make payment, when clicked the page went back to the start of making payment. Finally phoned my order to customer services, they were unaware of any issues with their web site.
Day 2 same problem as day 1, click on make payment, and you are returned to the start of the payment page.
Went in to my local branch of Screwfix to collect my order.
Where they were asked about the online orders, they knew nothing about the problems, of placing online orders. But if you use the in-store tablet, you are able to place an order as long as they have it in stock.

If this is the best they can do, I will go back to the DIY sheds. After all what is the point of using a website where you cannot make payment and have to phone customer services or visit a store to use the on-line tablet, to make a purchase.

Première commande de plus de 450 € jamais arrivée, aucune nouvelle après deux semaines. J'appelle, on me dit que le colis a été endommagé. Bon... Je repasse commande, le colis arrive, mais ce n'est pas le bon. On me fait un code promo pour me redonner espoir de recommander. 3ᵉ commande identique, et là, un bug informatique après deux semaines encore.
​Vous l'aurez compris, c'est de l'incompétence et un gros manque de sérieux. Plus jamais.

I placed an order online. 40 minutes later I realized the pump I ordered wouldn't be compatible so I immediately contacted them to cancel the order. They said the order was processed in the warehouse and they couldn't cancel it and that I had to wait for the delivery and refuse thr delivery in order to get the refund. I did that and 3 weeks later I haven't got my money back. I contacted them multiple times and everytime they say they will look into it and the issue should be resolved in 24-48hr but nothing. After three weeks and multiple chats I managed to get a confirmation email for my refund, although I still have to wait 3-5 business days to get the actual money. Very disappointed. Company is in need of new management

Have been buying regularly from the penzance store. Always helpful... great range of roughneck products. Last purchase a mattock which has made digging out some ground alot easier

Very poor transparency! On the website doesn't show which items are in stock and have to open every item to check is there any. Then buying an item for "collection tomorrow" then finding out it's only after tomorrow and it's not the first time. Very poor management.

I’ve been struggling to find screws to tighten window handles. Some were missing. I went along to my local Screwfix at Woodside Fife
The lady manager. Patiently looked through all the stock to find a perfect fit. She found some but needed an Alan key. Result they fitted perfect. All window latches now secure
Sorry I can’t remember your name. Your are a star much appreciated 27/7/2026

Never had any issues with click and collect. Sometimes tool station is cheaper, so I do shop around.

I ordered 4.30pm on a Saturday.
Almost £1000 worth of multiple items and quantities.
Planned for Sunday delivery.
Order was held for verification.
I was called on Sunday to verify.
Was told everything is ok, but if they release the order now, it will now be NEXT SUNDAY (1 week) delivery. Not next day.

Order has to be cancelled and re-ordered.

They might as well shut down the website out of office hours if they cannot handle/change orders after verification out of hours.

EDIT for reply:
I did contact your customer services and their solution was "cancellation and reorder" . This means the order will not arrive on the date I selected originally, and will now be pushed back. I had made arrangements for the contractors to be on site to receive the original delivery, now that will have to be rearranged.
No offer was made to give me free delivery before 12pm.
The agent mentioned that this is a known issue and they have asked for it to be sorted, but hasn't been.

Getting worse at getting orders. Customer service is probably the poorest of any company I have dealt with. Always the same high volumes not enough staff etc. Just proves how many complaints they must be having. Not as good as they used to be. Staff in shop aren’t bad the rest of the company is a waste of time

East Kilbride store, I don’t appreciate being lied to and taken for a mug. Ordered drill piece set online, collected in store the Friday. The case was well worn and marked and scratched, didn’t look new so I requested a replacement. Young staff member guy said he’d reorder a new one from the warehouse to collect Saturday. Went there to collect the new one today (Saturday) only to find the drill set is exactly the same case with a different order number and print out attached to it. I know it is exactly the same case as the scratches on the box are very distinct. As I say, I don’t appreciate being lied to and treated like a mug.

Newcraighall store - so helpful, friendly and efficient - highly recommended

My visit to Screwfix was frustrating. I went in looking for some specific tools, but almost everything was out of stock. It was odd because the catalog showed plenty of options, yet only the overpriced items were available. I ended up leaving empty-handed and ordered from a competitor instead. The staff were polite, but when I asked about restocking, they didn’t have a clear answer. It feels like they need to improve their inventory management. While I appreciate good customer service, it doesn’t help when they just don’t have what you need.

The worst customer experience today. surprised to see trade counter closed and borded up. No notice no consultation with trades people. Went to general public counter, told items weren't in stock, must be clearance. Kept being asked for surname and post code, ignored my trade members card to scan. Had to remind untrained staff of GDPR compliance. Staff took umbrage to this saying aloud, " the attitude of some customers, really"and "I just work here". Hostile and unprofessional. Will miss rapour with trade counter staff who, were customer focused. Reason cited for binning trade counters, 'every trade professional is using the App now and getting orders delivered! From the numbers of trades people entering the store, not what i witnessed. Will be going to Tool station now, not owned by Screwfix parent company. Maybe when these staff at Screwfix are made redundant, due to APPs and deliveries replacing them, they might realise how naive they were!

AVOID USING IF POSSIBLE

Anyone reading this can save themselves the trouble of reading it all in its entirety by taking this on board.

Summary:

1. Don't buy unless you are sure you won't want to return the item
2. Make sure the item you do buy is in stock and available on the day you wish to collect.
3. The returns process is appalling

Detailed narrative:

Ordered 3 items.

One was not "in stock" and available the next day.

Collected the items that were available and attempted to cancel the one that wasn't.

Was advised i couldn't do this and would be able to cancel if I went in the following day when the item arrived.

I advised that this wasn't possible - it involved a 14 mile round trip.

I was given a phone number and was categorically told I would be able to speak with someone who would help me.

The phone number directs you to a What'sApp automated system which is pathetically inadequate.

I was eventually sent a returns form which I completed and received an automated message via my web browser to say the return was accepted.

Got a whatsapp message 2 hrs later asking whether I wanted to continue the return.

I stated I was very unhappy and wanted to complain.

An hour later another whatsapp message appeared with someone who advised me that the service "isn't instant messaging" but asked which part of my order I wished to cancel.

Still waiting for an acceptable outcome.

BEWARE, SCREWFIX NOW SHOW PRICES EXCLUDING VAT.
Have used Screwfix for years now, I was gobsmacked when I ordered some items on the click and collect service.
At the checkout it added VAT SEPARATELY.
Never ever done this before.
ALL OTHER DIY RETAILERS SHOW THE PRICES ON THE WEBSITES AND IN STORE INCLUDING VAT.
I WILL NOT BE USING SCREWFIX ANYMORE.
YOU HAVE BEEN WARNED.

TYPICAL SCREWFIX RESPONSE, EVERYONE KNOWS WHY THEY ARE DOING THIS, MAKES THEM LOOK CHEAPER THAN THE COMPETITION ,IF YOUR LIKE ME, YOU SEE THE ADVERTISED PRICE, EVERY OTHER DIY SHOWS PRICES INCLUDING VAT, LIKE THEY USE TO DO, ITS DEFINITELY DUE TO FALLING CUSTOMER NUMBERS, SOMETHING INTENDED TO MAKE THEM LOOK CHEAPER.
THEY ARE NOT ANYMORE, BE WARNED.

Staff always friendly and helpful. Visited the Gloucester store on Tuesday to return an item to be repaired. Took my dog 🐕 Lottie with me who
Had a lot of attention. Staff were brilliant and special
Mention to Jessie who carried my cement out to the van

I went to screwfix as i find them pretty well stocked... i wanted fly catchers... as i browsed the instore catalogue, all the products were out of stock,, that is untill you get to the most expensive one. It odd how that one is in stock...
Maybe the stock controller needs to do his job..
Very disappointed.
I ended up going on Ebay, at least they have stuff.

I had a reply from screwfix. What they gave was the usual corporate rhetoric...
There wasnt. ONE item priced higher...there were 5 items.....all but 1 was not in stock only the expensive one.
Even if they go on demand, at least stock one, then you can monitor the demand.