Screwfix Recensioni 

I needed 4 showers for a job in Scotland, I had to pick 2 up from one store and 2 up from another store ( midlands)
Got to Scotland and proceeded to fit them, after installing the 1st one, opened up the 2nd shower to find it was different!!
One of the stores had supplied me with the wrong showers ( £80! Price difference between what I had paid for and what I was supplied each shower)
I phoned customer services and explained my situation, nearest store 5hr round trip !
I was told I could return them for exchange for the correct showers at this Scotland store.
When I arrived at the store they refused to exchange them because of the price difference!!! I had my original receipt with me!!
I again phoned customer services, and was told go back instore it’s all been approved.

Store still refused to exchange and told me to return to the store that had made the mistake!!!

Absolutely disgusting service, reported to head office , who offered me £100 credit😂

I had lost a days work and a 5 hr round trip
And they advertise as being for the trade😂😂

I’ve since closed my account !!!!

Isn’t it funny NO RESPONSE FROM SCREWFIX
FAILED ON ALL LEVELS!!!!

I had just collected an order when I asked about an item that I had seen online ,I gave the details of the item to the staff member who replied something that I didn’t quite interpret,I asked him to repeat what he said and he answered more clearly “Please won’t go a miss” I instantly rebuked him and suggested that customers shouldn’t have to say please although it’s nice if they do.I find this staff member to be generally moody and unfriendly although his colleagues are fantastic and couldn’t be more helpful.This review is about Mr Moody the guy that wants everyone to say Please.PS I did say Thankyou on leaving the store never to return.
I now go to Toolstation ,I had great friendly service,I mentioned the poor service I had at Screwfix and unbelievably the guy knew the rude staff member concerned and told me that they have gained substantial new business because of that particular staff member.

STOP USING ROYAL MAIL
I needed next day delivery and got a text from Royal Mail at 8am the next day saying my delivery will be between 12 and 5. No problem, I went out. I then get a text saying we tried to deliver your item at 8.30am so I missed it. This is not the first time.
Use a decent delivery company.

I was disappointed with the customer service at Screwfix Wembley during my visit today.

When I arrived, I said hello but received no acknowledgement. I explained that the rim lock and knob I had purchased weren't suitable and asked if they had a fixed single-sided knob. I was simply told "no." I then asked about exchanging the lock for a different model and was told they didn't stock one. After checking the Screwfix website myself and showing it to the staff member, it turned out they did.

The lack of willingness to check or help was disappointing, and I left feeling dismissed. I hope this was just an isolated experience, as I normally expect better customer service from Screwfix.

Popped into Screwfix Royston to buy a window catch. Staff could not have been more helpful. The item I wanted was about to be discontinued but by chance it was available at Biggleswade. next day I managed to pick it up at Royston thanks to a generous Screwfix employee who picked it up for. Amazing service!!

Oli at the Cherry Hinton Cambridge branch is exceptional - expert knowledge and brilliant advice always. Huge thanks Oli - you saved the day and am indebted to you for your kindness and patience.
Heavenly service and care.

Finally managed to spend a SF gift voucher that I foolishly ordered through a work place incentive (Edenred). Perhaps it was in T&Cs, but basically you cannot use it on line and have to go to the shop in person. Despite everything SF-wise being linked to my address, SF are unable to link the gift card to my account. SF do not allow someone else to shop on your behalf, citing GDPR. Even though SF cannot breach GDPR if I am giving my details and the gift card details (in this case to my son to buy), they still hide behind this. I understand this is SF policy, but they use GDPR as an excuse because head office don't really understand it and have zero flexibility and common sense at company level. They effectively condone breaching GDPR by requiring me to give my postcode, etc in the shop in full hearing of other customers. No issues at all with the local staff, the customer agents or the products - just the poor processes. Fortunately there is a Toolstation almost always nearby and often slightly cheaper. I know where I'll be shopping in future.

EDIT (20.07.26). Following a very quick response from SF, I do not dispute that the T&Cs make it clear that the gift cards can only be used in store. Clearly I did not read them. However the rest of my comments still stand.

The app used to be great,now it's absolutely useless, cannot log in at all,tried clearing cache, forcing stop, uninstall reinstall, nothing, can't sign in,crap
Now using Toolstation instead

My issue isn't with the products, it's thier website. Trying to put a list of items together is a nightmare.
The filtering system is diabolical, for instance, i've just tried to shop for various floplast items, the search box comes up with random items, and the filter doesn't have the most useful criteria, such diameter or colour.
However, if you do a google search out of the app, it'll find it it screwfix no problem, why can't the app do this?.
I thought the quickest option would be to pop in store, it wasn't some items in, a wait for others and some they can't get.
Reluctantly, I cancelled all and await my order from amazon tomorrow.

Purchased a Bosch FD40 bench drill, when installing found no gauard and returned next day to SF and asked why no guard supplied! Told it does not come with a guard? Is this legal i asked? (answer) no it is the same on many items)
Checked online and could not clarify from Bosch if supplied or not.
Returned a week later and asked is the warranty with SF or do you register with Bosch: Told warranty with SF any issues return product.

As this was one of the first available drills assumed that SF information was correct ...WRONG. everything i have been told was not only incorrect but the same person had given me this information.

The FD40 comes with a Guard & the warranty is registered with Bosch to obtain 3 years warranty.

Having spoken to the same person in store again about issues he confirmed same detail!!!! called CS at screwfix who listened and sgreed that a manager from the relative department would call me within a few days, aweek has passed and no communication.

This is my first issue with SF but very unlikly to ever purchase again from them even if conveiniant.

Did not expect this level of service, and is so bad!!!!

They should not let staff answer questions or give adequate training or they could just call there office and get clarification?

No Guard, warranty no longer available from Bosch.
NO WONDER NO ONE HAS CALLED ME they DO NOT CARE.

Had a response from Screwfix (TOTAL AVOIDANCE) as expected basicly they say supplied as per specification.
Have sent the responce to Bosch and HSE to establish if legal to provide a tool of this type with no safety guard, HSE have allready fined a number of companies for not conforming to EU approval so await for HSE response.
For £15 they could have satisfied a good customer I hope now they are fined and will make all aware they purchase from OEM's with items missing in the name of Profit
BUY YOUR BOSCH DRILL FROM A REPUTABLE COMPANY ANG GET THE SERVICE) and in most cases a better price!!!!!!!!!

How very nice to shop here. Customer service is spectacular. Not only are all of the counter staff welcoming, helpful and knowledgeable, but they provide all of this service with a genuinely happy smile.
Craig & Mark L at Bredbury are particularly happy and helpful and know their products very well.
I will be shopping here for all of my DIY needs and tools and would highly recommend that you all do the same.

I'm extremely happy with Screwfix and thats all three shops I actually use. All the staff are extremely helpful and basically would love to mention my local branch that goes out of their way to help with all my purchase from tools to materials. Even the online team are fab, sending me a bent radiator part next day. thank you Screwfix

What an absolute Joke, after having a leak in our new home from a shower that we as a company installed , it was found that a brass fitting was faulty.
After a complaint was reported we were told that the leak was caused by us using PTFE tape on our threads and we should have used an olive on a brass fitting without a seat.
Any plumber in the world would laugh at that. Oh and just try using an olive on an unseated fitting.
Absolute morons and this will be the reason we won't be using Flo Plast products or Screwfix EVER AGAIN.

I ordered and paid for a fan and was waiting for instruction as to when it was in store ready to collect. When questioning the delay was told they had sold my fan to someone else and were issuing me with a refund.
Disgraceful service.

I called head office to check if I was entitled to a refund for a circuit braker which stopped working. Half way through explaining the man i was speaking to told me to stop because he had heard enough. He said I was due a refund and needed my details to process it. That is were the problem started. He lectured me on how to give my post code. Said there was no record of my address was rude and patronising. Eventually found my details and processed the refund. If you expect respect from customers you must give it

I always use the Simonstone bb12 7FS store near me as all the staff are so helpful and friendly. I’m not a tradesman so any proper advice is greatly appreciated.
Today I needed a new tall step ladder and the lady (sorry didn’t get her name) was ultra helpful showed me the different ones in stock with all the advice I needed. She even offered to personally drop it off on her way home, how good is that?! When I got home tonight it was waiting for me in my safe place. Can’t thank her enough, her and all the staff there are a credit to the company which is a rare thing in retail today. Thankyou

I have been using Screwfix for about 12 years. On Saturday 11th July I went looking for a 3mm flute router bit and 3mm alu flat bar.
The young lady who had just served an elderly white couple very politely, completely flipped when she served me finding every excuse into not making an effort to find what I was looking for. Racist? Who knows!
Then I was told it was not in stock. Then when I said I'd collect the next day a new issue arose and that she did not know what I was asking for! She had just looked it up!
Very difficult to go back there until I am dead sure she is not in that store.
Sadly, I have had above average service from that branch until this shocking level of service.
I am a person of colour.

Probably the worst service and customer support I have ever experienced.
They sent me a faulty isolation transformer, came to pick it up, never sent a refund nor a replacement even though they said they will. They made me chase them for more than a month yet no result.
Simply the worst

Had purchased a DeWalt hedge cutter the first one delivered was a customer return . Then I had another one ordered into store . Which was also faulty . I returned the battery and the hedge cutter back to store and they told me the refund for both had been completed. When I only received a refund for the battery I contacted customer services for them to tell me only one refund had been processed. There excuse was there staff member in store might be new . Just not acceptable now I am stuck waiting for a different team to look into this while I still am out of pocket £250 . Probably the worst trades company I have delt with .when you one person working being left with no working equipment or the refund for the faulty item hits you hard iv lost 4 days work up to now .

Twice I ordered a curtain pole and twice it didn't get delivered, next day delivery didn't exist. No communication and no way of contacting the customer service to find out where the hell the delivery was. Will not bother any more will Screwfix. Stop using AI and WhatsApp, just have a contact number and human being at the end of it.