Screwfix Recensioni 

Purchased outside lights and the sockets don't fit into an outdoor IP rated socket. Ridiculous, who is sent out to buy this stuff.

Ahmed and Tunde at the Golders Green branch were both really helpful. I needed to take some items back because our project had been put on hold, and now we’re back on it I needed a different colour. I’d lost my receipt, but they found my old purchase and sorted the refund with no hassle. Really appreciated the help. In general, all the staff were pleasant to deal with and made the whole experience easy.

Very professional very informative 👏 amazing staff friendly yet professional helpful. (Needed a sds drill for removal of tiles) used a hammer to do it but wasnt good enough spoke to the staff n they showed me how to use n fit the chisel bit on and also explained how it will do the job quicker but will vibrate. Honestly I've never had an accurate result I did 15m square tile.removal n concrete within 4 and half hrs an im a woman who has never done such work. Thank you screwfix down stourton for having some good staff good team players amazing can do attitude n smiling 😃. I will definitely recommend the titan sds hammer drill to anyone outthere that needs DIY DOING its very good an does exactly what you need it to do.

screwfix or very good in westport

I use the Midsomer Norton branch mostly. I can't fault the service. Friendly staff and great service

I have used Screwfix for many years and have always found them efficient. But today i had made a mistake on buying a hoover and had to return the original one and replace it. I went to Screwfix in Charlton and wanted to feedback on Michael who was excellent. I was feeling unwell because of something I ate and had to keep going outside the shop. He brought me a bottle of water, sorted out the replacement and brought it to my car.
When you are feeling so bad the kindness of strangers is so important. So thank you Michael.

So much for the Screwfix app service for "I'm here to collect". As I understood it, this was designed so you could have a prompt collection. I had to wait 15 minutes today whilst both checkouts were busy helping a single customer on each checkout for the entire 15 minute duration. There was more staff in the back, but neither checkout staff called through for someone else to assist the waiting queue for click and collect. This isn't the first time this has happened in this store, Carnforth. I've never experienced this in any other Screwfix store. Very disappointing.

DONT BUY DECKING BOARDS FROM B AND Q or SCREWFIX !!!!
Disgusting customer services treatment for the last three and a quarter years in relation to washing their hands on my warranty claim on the extreme garbage composite deck boards that supposedly came with a 10 year warranty. 
These highly brittle deck boards warped and cracked very badly within 18 months and were professionally fitted but they couldn't cope with winter and summer temperature changes due to their highly brittle and likely high moisture content !
You'd think such a large company would be a good go to place to buy from but definitely not the case!
It's the first time I have ever complained about a company or product but members of the public need to be aware of not only the poor inferior product they've sold myself and I would imagine countless others and the extremely poor customer services treatment in deferring and continued ignoring of countless emails I have sent over the last 3 and a quarter years! With very little replies back and constantly asking for information of which I supplied them with countless times!
Do yourselves a favour....
Buy your deck boards from any ot
her reputable company but definitely not from B and Q and Screwfix.

Don’t use screwfix. Every item is next day delivery and quality is shockingly poor!!! Do not use them

I have had issues with a Stuart Turner Showermate Pump. On opening I noticed a small piece of plastic broken from part of the pump body. It was neatly broken, which made me think it may be part of the moulding. To alleviate hassel I tried to contact Stuart Turner! I started at No6 in the queue, and 4.5 hrs later I was waiting at No1 in the queue, then 17:00 hrs arrived and I was cut off! 2 emails and a review and I have still heard not a jot from ST!
Following the cut off, imagining my rage, I contacted Screwfix and vented my frustration, although not their fault. The chap I spoke to was brilliant, plus we had a good chat regarding him having holidays and memories in Weymouth. The time and advice he gave actually left me feeling upbeat!
I returned the pump to Weymouth Screwfix and I have to say the Staff I dealt with there, continued with excellent customer service. Unfortunately the replacement pump had twice as much damage to the body as the first pump. On returning it once again, the staff could not do enough for me, in fact exceeded expectations, which is a credit to them. Thankyou Weymouth SF.

The service was lovely the people were amazing, they helped me out with what I needed and even when I called up the customer service was one of the best I've had. They got me connected with the store I needed and sorted it out pronto, one of the best experiences I've had. Thanks again for the lovely service and help.

I would like to thank Nick the manager at Screwfix Durham branch for helping me in the exchange of a product which I bought previously, Nick was brilliant in helping me in the exchange, there was no hassle a great credit to Screwfix
Thanks again Nick

I’m a daily visitor to the Airdrie branch and have been for the last 7-8 years now. I spend over £10k per year in the branch and mostly use the click & collect service. I just wanted to give the branch a mention with a shoutout to both Rachel and Danny. All the staff are polite and do their best to ensure you get what you need as quickly as possible.

Dear Customer Services,
I purchased a garden shredder from Screwfix and, after taking it home and using it for its intended purpose, I found that it simply did not do the job it was advertised to do. It failed to perform the task it was designed for, so I returned it to the store to request a refund.
When I explained the situation to the sales assistant, Nathan, I was told that because the item had been used, I would only be offered store credit. Having worked in retail for nearly 20 years, I understand that if a product does not do what it is intended to do, customers are entitled to an appropriate remedy. I was simply trying to explain that I did not agree with being offered store credit because the product was not fit for its intended purpose.
Unfortunately, Nathan was extremely rude, abrupt and dismissive throughout the interaction. Rather than listening to what I was trying to explain, he repeatedly insisted that I would not be receiving a refund. It felt as though he had already made up his mind and was determined not to allow a refund under any circumstances.
As I felt I was getting nowhere, I politely asked to speak to the store manager. After I explained the situation, the manager agreed that a full refund should be issued. However, while I was speaking with her, Nathan repeatedly interrupted our conversation, continuing to insist that I should only receive store credit because the item had been used. His behaviour made it appear as though he was attempting to override the manager’s decision.
What I found particularly shocking was that when the manager instructed Nathan to process the refund, he openly replied, “No.” In nearly 20 years of working in retail, I have never witnessed a member of staff openly challenge and refuse a manager’s instruction in front of customers. It was incredibly unprofessional and embarrassing, not only for us as customers but also for the manager herself.
To make matters worse, after agreeing to authorise the refund, the manager stated that I was being aggressive. I was extremely disappointed by this comment, as at no point was I aggressive. I was simply trying to explain that Nathan had been disrespectful towards me throughout the interaction and that I disagreed with being offered store credit because the product did not do the job it was intended to do. I felt that my concerns were dismissed rather than listened to.
The entire experience left me feeling upset and disrespected. Nathan showed no respect towards us as customers and, in my opinion, very little respect towards his manager. His conduct fell well below the level of customer service I would expect from screwfix.

I was surprised to see mixed reviews on here but twice I have ordered two wrong items from Screwfix, each time I have been been put through to customer services they rectify the issue instantly and have always been extremely helpful.

Ordered an item for next day collection at store . Waited for SMS. No SMS . No nothing .

Sent a message to their Whatsapp ( "we usually respond within an hour " ) No response for three hours ( I wasn't hanging around waiting ).

In my WhatsApp message I said just deliver to my house instead . That request was ignored and I was told the item would definitely appear at the store the next day .

It didn't .

No one called or messaged or emailed to say that my item would be late .

I eventually managed to speak to a customer service agent who said it was perfectly normal for next day pickup to take 48 hours . I pointed out that the service is called "collection next day " and on the email they sent me it said "Ready for collection on Saturday 01 Aug 2026 " and which part of this said 48 hours ?

I asked for them to deliver to me instead of me wasting my time picking it up. (It hadn't arrived at the shop so I couldn't pick it up) .

They said "you'll have to pay again "

Just got a WhatsApp saying they "tried to contact you today , but you were unavailable " No they didn't . I wouldn't be writing this bad review if they had . Do they think I'm stupid ?

Are they bonkers ?

Useless customer service, useless company . AVOID

Update in response to reply . Order number A27187692128
Clearly you will have the WhatsApp comms and telephone recordings . I await your response .

I love screwfix my local one is amazing. I’ve just recently had my bathroom done and I had to go often for bits, the staff kept me right every time. If out of stock I got it the next day. I’m gutted I didn’t get there names but there’s 2 in particular that were amazing one was the very pretty young girl who is bubbly and polite with great customer service and the lady that was with her he has been there a long time he helped me find exactly what I needed. The shop is the Tyne tunnel industrial estate wallsend/North Shields. Honestly thankyou from the bottom of my heart.

Attended the Rainton meadows store this morning purely to collect an already ordered parcel.

There was 1 person serving initially then 2 others came. When I got to my turn I went to the counter where a female had just served a guy.She totally blanked me no acknowledgement and walked away. Stood around the corner chatting to other staff. Exceptionally poor customer service and attitude, very rude.
Then served by Tom who I would have given 5 stars to, very polite helpful young man, thanks for the brilliant service.

The worst company I had to deal with. Useless customer care and customer care manager who don’t have the slightest discretion whatsoever. I’ve purchased an integrated Single oven. They’ve arranged delivery by the worst company Parcelforce. It was being delivered to a disabled lady living on first floor but when they arrived they said we can’t deliver it saying we won’t go up the stairs! What a joke. There are millions of ppl in UK living above ground floor and plus the fact this was not cleared at the time of purchase. They left but they said they would try again tomorrow but if there’s no one to take it up we won’t do that for you. I went there myself to take it up when they re delivered. I stayed there the whole day with the disabled Lady, at exactly 6 pm we’ve received a text to say they tried to re deliver but no one was at home. What jokers are these ppl? We were sitting on the balcony we could see who is coming who is going yet these losers from parcelforce so cheekily sent the text. No card no nothing just pure deception. So i called the screwfix a so I called them few times without any success as they all repeat what the deceptive parcelforce said and they can’t do anything about it. I asked for manager. A lady so called managed AJ called me to repeat the same with suggestion if i could pick the large heavy oven from their offices obviously I couldn’t she said she will contact them and get back to me. She didn’t so i called her again she said ok no problem they will redeliver next Tuesday. I went there but nothing was delivered. She lied to me. So i called her back she said my only option was to get refund and pick up another one from our branches because the status of that particular item has since changed to collect only. I asked her as a manager could she use discretion to arrange a delivery beating in mind the history of this order. She said she can’t. I won’t recommend these deceptive people whose words not even their manager’s one should be believed because I wasted 2 whole days the last one specifically due to her lies that she arranged a redelivery which wasn’t true. Disgusted with this company.

Bought an extractor fan a few months ago. It stopped working. Spoke to customer service 'No problem, return it to the store and they will sort it out for you'. Went to the store, 'Sorry it's too old you need to buy a new one' (5 month old). Nothing under warranty or any proper customer service.

Updated: Refund provided swiftly.