Screwfix Recensioni 

I .made a total mess of my order today and went into the Runcorn branch and the lad that worked there was great, he helped me get it sorted and went above and beyond. Im sorry I can't remember his name but what a credit to rhe company he is! I hope this message gets shared so that he knows how he helped me!thank you

More and more frequently not in stock, if I wanted it tomorrow I would have used Amazon.

Hi just want to say I went to Dudley Screwfix was served by Ann a very pleasant and helpful lady well done🌹
After dealing with the monkeys in Toolstation 5 minutes before it was pleasant.

Just moved to Cirencester and have been a regular customer to the Cirencester branch, what knowledgeable and helpful staff. There is always a very friendly banter. I would recommend this particular branch for being helpful.
Can’t remember the managers name but he helped me out with a order that was sent direct from a supplier.

The ampunt of money i spend with screwfix and the majority of the time it takes well over an hour to get a delivery labeled "SPRINT" which screwfix takes £4.99p a time for when there's places I can go and be back in the time it takes.

The idea is surely when you need something urgently to contnue the work on a job you order sprint and get a delivery fairly quickly.

But as always with screwfix (just like toolstation) I am sure they will blame a third-party even though its them who I pay my money too.

After nearly 11 years of using Screwfix almost weekly - no more. Placed two orders A27455695401 on the 17/8. Tried to collect twice, both times customers occupying the only available staff with endless questions about items and viewing items. Gave up in the end. On the 19/8 placed another order A27491666719. As I was busy my wife went to collect it. When she returned home I found an item missing. She went straight back to the store (a mile away). They basically accused her of theft or fraud. Claim that they have the correct number of items in stock and they ‘think’ the member of staff put both items in the order but they can’t be sure as the CCTV was inconclusive. I’ve spent a lot of money there over the years but no more. The item was worth £50. Don’t bother messaging me wanting more information - you had your chance and blew it. Plenty of other choice in the hardware market. You were convenient by location.

Staff very friendly and product knowledgeable.
Customer service excellent at this branch.
Orders always ready on arrival. My special thanks to Lee.

I've been using Screwfix since they posted out a couple of pieces of A4 paper.
They have come a long way since then!!
The staff in my local branch are always interested and polite and THEY get the two stars.
I've used them regulally for all those years however prices are creeping up and competition, especially from Toolstation for smaller items and other online retailers for tools, means that they are not as good value these days. I tend to use them for convenience rather than saving money.
I recieve 5% off everything from Toolstation but this new coins reward scheme from Screwfix has too many catches and is a waste of time for me. You spend £50 to earn coins for a £5 discount but you still then have to spend within 14 days and there is a minimum spend as well.
As a keep DIYer, the rewards are unuseable and I will use Toolstation or other online retailers for as many future orders as I can.

Screwfix are terrible. Nothing is ever available in the shop. You have to order it. So, 2 seperate items ordered and 1 comes in one day and the other? Well, its anybodys guess. You can't ring the shop, and customer services is a brain dead a.i which can't answer your question, and why would you bother waiting to speak with someone who won't have any answers either. The last time I'll use them, useless. Screwfux more like

ABSOLUTE BUNCH OF ROBBING CON ARTISTS. MUST BE GETTING WORST 50 POUND FREE DELIVERY AND THEN FIND WHAT YOU WANT TO ORDER IS COLLECTION ONL . IF YOU GO IN SHOP NO BOOKS TO ORDER FROM AND THEN WHEN IT COMES IT IN A BOX 100 TIMES SIZE OF WHAT YOU BOUGHT AND DUMPED ON DOOR STEP ABSOLUTE CRAP SYSTEM. YOU NEED TO SHUT DOWN AND LET SOME ONE ELSE TRY . ASSUME IT RUN BY A GROUP OF TOSS POT YANKS

I'm getting absolutely sick to death of screwfix and your lack of care towards regular customers! I'm a Tradesman, using screwfix pretty much every working day. As of late, I have avoided your stores like the plague due to always getting my orders wrong.

Take today, I popped in, grabbing a security light for a customer, product code 433PG.

Took it to the customers home and installed it. Light did not work, faulty out the box.

I then drove to my next job, leaving the light there and promised a return visit later with a replacement light.

Went back to screwfix and ordered exactly the same light, same code.

Get back to the customers house, open box....the light is completely different, meaning the fresh holes I drilled in the wall won't fit!

I have now come back to the store, wasting even more fuel and time out of my day, delaying further customers because your company like to just box up different items under the same code....absolutely shocking!

Also, your rewards are a joke. As said, I spend a LOT of money with you per month and earn the coin rewards. You then put a time limit on them where they expire before I get chance to use them. Why not just keep the rewards on our account once earned like a normal company with a reward scheme?

To be fair, I do like SF, however Toolstation is now making a better job of so many things, often with a better price for some items.
However, not a big issue....
My main complaint is trying to contact SF via phone, what a nightmare.
The call re-routes to a WhatsApp message, and then becomes a slow, slow, frustrating AI process, takes forever and is very unsatisfactory, this is me being polite as well....
I could literally drive to my nearest outlet (9 miles away) deal with my issue and be home in half the time.
If this is progress SF - you have not gone backwards - which would have been better - rather directly down the bottomless rabbit hole of faceless AI hell.

As a diyer. Showing price before vat is not acceptable.

They wanted to take down Christmas decorations to not offend customers.

I go elsewhere.

💩ist service I have ever experienced, handed my chain saw bearing in mind I gave them a chainsaw in one piece only to revive it back in pieces. Then the attitude from staff was like there dad owned the shop. WOULD HAVE GIVEN YHEM A ZERO RATING IF ZERO OPTIONS WAS AVAILABLE, FULL OF 💩 SERVICE FROM START TO FINISH. Trying to fob me off with a £10 voucher you can stick that where the sun doesn’t shine.

Called customer support and pressed 1 as advised this out me through to WhatsApp. After 2.5 hours I was given the telephone number I had previously dialed but advised to select option 2. Pleasant guy answered and after another 10 minutes I managed to cancel my order. What has gone wrong with what was super efficient ScrewFix? Pathetic

I am disabled and rely on a wheeled walker to keep me upright. When a bolt fell out and my walker fell to pieces, I walked into our local Screwfix branch in Haverfordwest. Scott responded so helpfully, found a bolt and put the walker back together for me, then wouldn't charge for this. Such kindness is wonderful, and all credit to Screwfix for making that possible as well as to Scott for being there to make such a difference. Thank you

I've been shopping here for years and often I get an item that's been returned and bits are missing!! I will do my utmost to not shop here again, offering me a £10 voucher is not an apology!

Click and collect was a anything but simple. Checked in on the automated device as requested only to then wait 15 minutes before a staff member asked if i was waiting - Painful

À fuir ! J’ai commandé un dévidoir Hozelock qui est arrivé dans un simple sac plastique, sans carton ni protection. Franchement, cette boutique, c’est du grand n’importe quoi !
dommage que l'on peut pas mettre de photos

Screwfix envoi le produit à travers la France dans son carton d’origine sans aucune protection ni aucun scotch = résultat le carton arrive ouvert des 2 côtés et des éléments sont tombés dans le camion du livreur !