Very quick delivery from order just got round to install data sim and up and running great . I’m running on an old 4g router so will be looking round for a 5 router to get the benefit of the sim excel... Leggi di più
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Scopri cosa dicono le persone
Buying a data SIM card online was very easy. Delivery took a day longer than expected but it was with DPD so I did get messages with eta and booking slot etc which was very good. I couldn’t use the S... Leggi di più
I didn’t cancel my monthly sim contract and was charged accordingly but it was my fault entirely. After I contacted Akash at Scancom, I recieved an email within a few hours confirming I would get... Leggi di più
L'azienda ha risposto
Not off to a great start. Ordered a SIM with "Next Working Day" been 4 days and nothing. Customer service is just AI responses that don't really help at all. Not looking too good for future customer... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
- Provider di servizi per le telecomunicazioni
- anche in
- Fornitore di attrezzature per telecomunicazioni
- Gestore di telefonia mobile
Scritti dall'azienda
Scancom is a leading telecoms provider with over 30 years of industry experience. As Official Network Partners with EE, Three, O2, and Vodafone, we deliver reliable mobile connectivity solutions tailored for individual and business needs. Our core offering includes preloaded data SIM cards and pay monthly contracts, backed by competitive pricing and dedicated UK-based network support. Trusted by organisations nationwide, we provide scalable, flexible mobile solutions built for performance and reliability.
Informazioni di contatto
18a park house, meridian business park, east link, LE19 1WZ, Leicester, Regno Unito
- 01162 200 200
- support@scancom.co.uk
- www.scancom.co.uk
4,2
Molto buono
658 recensioni
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Ha risposto al 82% delle recensioni negative ricevute
Solitamente risponde entro 2 settimane
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Le persone hanno visualizzato anche
I have had problems with my preloaded…
I have had problems with my preloaded Sim from the start it went off line within 2 days of main usage, I was told the preloaded data wasn't all available at once it was divided up by the 12 months the sim was valid for, So waited fro the refresh date then it seemed ok, only to not come on line next time required. Contacted Scancom again and this time I was told all the data had been used in the first two months, as it wasn't used in the first month and only for two days in the second I don't understand how this could be. Since then i have had complete radio silence from scancom and suspect I will have to refer this to Ofcom for a resolution. Quick to take your money but appaling customer service and support when you have issues BEWARE!!!
23 giugno 2026
Non scritta su invito
Risposta di Scancom
Thank you for taking the time to share your feedback. We're sorry to hear about the issues you have experienced with your preloaded SIM and understand how frustrating it must be to feel that your concerns have not been resolved.
Preloaded sims allow you to recieve the amount of data you have purchased every month. For example if you bought a 500GB data sim - you will recieve 500GB each month on the refresh date.
We would like the opportunity to investigate this further and review the information provided by our support team, as we want to ensure your query has been handled correctly. Please email us at support@scancom.co.uk with your order details, and we'll look into this as a priority and work towards a resolution.
We appreciate your feedback and the opportunity to address your concerns.
Extremely prompt customer service with…
Extremely prompt customer service with clear answers. Not the first time I have used their support and the service levels are always the same. Keep it up.
8 luglio 2026
Non scritta su invito
Risposta di Scancom
Thank you for your fantastic feedback! We're delighted to hear that you've consistently received prompt and helpful support from our team.
It's great to know that our service levels have remained consistent across your experiences with us. We really appreciate your continued support and your kind words — we'll continue working hard to provide the same level of service every time.
good and cheap
12 giugno 2026
Risposta di Scancom
Thank you for your review! We're pleased to hear that you found our service both good value and affordable. We really appreciate your support and look forward to helping you again in the future.
Quick, friendly customer service
Quick, friendly customer service when I needed to change an eSIM for a regular SIM
30 giugno 2026
Risposta di Scancom
Thank you for your great review! We're pleased to hear that our team was able to quickly and easily help you switch from an eSIM to a regular SIM.
We really appreciate your kind words about our customer service and are always happy to help with any changes or queries you may have. Thank you for choosing Scancom, and we look forward to supporting you again in the future.
The product and price was amazing
The product and price was amazing, delivery was quicker than expected and it wasn't bashed up or anything.
Note: This review is after a month of purchasing product
8 giugno 2026
Risposta di Scancom
Thank you for your great review! We're delighted to hear that you're happy with the product, price, and delivery experience. It's fantastic to know that everything arrived safely and that the product has continued to meet your expectations after a month of use.
We really appreciate you taking the time to share your feedback and thank you for choosing Scancom. We look forward to helping you again in the future.
Fast delivery
Fast delivery - (2 days to London).
SIM working well in modem and using as MIFI.
30 giugno 2026
Risposta di Scancom
Thank you for your great review! We're delighted to hear that your SIM arrived quickly and is working well in your modem and MIFI setup.
We really appreciate you taking the time to share your experience and are pleased that our service has met your expectations. Thank you for choosing Scancom, and we look forward to supporting you again in the future.
Very happy with my purchase so much in…
Very happy with my purchase so much in fact I bought a second SIM card. Initially I selected eSim but they were very helpful changing my order to a physical Sim. Great price too. Darshan was very helpful. Thank you
1 luglio 2026
Risposta di Scancom
Thank you for your fantastic review and for choosing Scancom again! We're delighted to hear that you were so happy with your first purchase that you decided to order a second SIM.
It's great to know our team was able to help change your order from an eSIM to a physical SIM, and we'll be sure to pass your kind words on to Darshan. We really appreciate your support and are pleased you found our prices competitive.
Thank you again for choosing Scancom, and we look forward to helping you with your future data needs.
I always use Scancom
I always use Scancom. Just a little secret between you and me. Why pay £29 a month? SIM router and a card from Scancom. Never disconnected. Dedicated servers go down. Multiple masts always share it around. I get worried they might just disappear. 2 and half years on a card. No contract no issues no nonsense.
29 giugno 2026
Risposta di Scancom
Thank you so much for your continued support over the past 2½ years! We're delighted to hear you've had such a reliable experience with our service. We really appreciate you taking the time to share your feedback, and it's great to know our no-contract approach and connectivity have worked so well for you. Thanks again for choosing Scancom—we look forward to continuing to support you for many years to come!
Fantastic
Fantastic, such a great service from Scancom. This is now the 5th time I'm buying from them and I will continue to come here for all my mobile data needs. The three SIM card worked out at amazing value and was received the next day. Everything worked great, sale went smoothly and no nasty surprises. 10 out of 10
9 giugno 2026
Risposta di Scancom
again! It's amazing to hear this is your fifth purchase with us. We're delighted you found our Three SIM to be great value, that it arrived the next day, and that everything went smoothly from start to finish. Your continued support means a lot to us, and we look forward to helping with all your mobile data needs in the future. Thanks again for the 10/10!
Everything went as planned.
26 giugno 2026
Risposta di Scancom
Thank you for your review! We're pleased to hear that everything went as planned and that you had a smooth experience with Scancom.
We really appreciate you taking the time to share your feedback and thank you for choosing us. We look forward to helping you again in the future.
Absolutely appalling lack of customer support…
My experience with Scancom has been ridiculous.
The SIM card they sent me didn’t work, so I contacted customer support. Unlike many providers, they don’t offer technical support by phone, so the only option is email. Their response time is around two days, meaning you’re left without a working service while you wait.
My experience has been:
After waiting two days, I received a reply suggesting I try a troubleshooting step that I’d already clearly explained in my original email I had tried. Since then, I’ve genuinely received no support at all. I’ve chased them three times by email and also called their sales line. Although they assured me someone would get back to me, nothing has happened.
It has now been over a week without a response, despite the fact that I’ve paid for the contract. My request couldn’t have been simpler: send a replacement SIM card.
A complete lack of after-sales support and communication. Avoid this disaster of a company if you value your sanity
1 luglio 2026
Non scritta su invito
Risposta di Scancom
Thank you for taking the time to share your feedback. We're very sorry to hear about your experience and understand how frustrating this must have been, especially after waiting for responses while your service wasn't working.
This is certainly not the level of service we aim to provide. We'd like the opportunity to investigate what happened and get this resolved for you as quickly as possible. If the SIM card is faulty, we're more than happy to send you a replacement SIM. As we're unable to identify your order from your review, please email us at support@scancom.co.uk with your order details (or reply to your existing support email), and we'll ensure your case is reviewed as a priority and arrange a replacement if needed.
We appreciate your feedback, as it helps us improve both our service and our support processes.
Easy purchase at a great price with…
Easy purchase at a great price with fast delivery.
26 giugno 2026
Risposta di Scancom
Thank you for your kind review! We're so pleased to hear that you found the ordering process easy, our prices great, and that your order arrived quickly. We really appreciate your feedback and look forward to serving you again in the future.
Nice value for money
Nice value for money. 4 star just because of a little delay in getting the eSim
26 giugno 2026
Risposta di Scancom
Thank you for your review! We're really pleased to hear you found our eSIM to be good value for money. We also appreciate your feedback about the slight delay in receiving your eSIM and apologise for any inconvenience caused. We're always looking for ways to improve our service and appreciate you taking the time to share your experience.
Terrible customer service and hidden fees—do not recommend
I ordered an eSIM a few months ago and was initially overcharged with extra fees and shipping costs. Though they refunded me after I emailed, it was already a frustrating start.
Recently, I upgraded my phone and needed a replacement eSIM. They charged me an excessive £18 just for a digital replacement. I paid it, but it has now been 10 days and I have received absolutely nothing. I have sent multiple emails to customer support, but they are completely ignoring me. Maybe others have had a good experience, but mine has been incredibly stressful and disappointing. I will definitely not be using this company again.
26 giugno 2026
Non scritta su invito
Risposta di Scancom
Thank you for taking the time to share your feedback. We're sorry to hear that your experience has been frustrating, from the initial ordering process through to your replacement eSIM request.
We'd like the opportunity to investigate what has happened and work towards a resolution to get you your Esim as fast as possible. Please email us at support@scancom.co.uk with your reference number, and I'll look into this for you as soon as possible.
This is 4 th data sim I have had over…
This is 4 th data sim I have had over the recent years, all have been delivered the next day after dispatch, the company offers a first class service backed up by in-house technical support if needed,
If you are in the market for data sims ect make this your first and only choice,
25 giugno 2026
Non scritta su invito
Risposta di Scancom
Thank you so much for your continued support and for taking the time to leave such a fantastic review! We're delighted to hear you've consistently received your data SIMs promptly and that you've been pleased with both our service and technical support.
It means a great deal to us that you've chosen us time and time again, and we truly appreciate your recommendation. We look forward to continuing to provide you with the same high level of service in the future.
It's a shame I'm having to write this
It's a shame I'm having to write this, but it's impossible to speak to anyone in finance / accounts to cancel the monthly subscription once you've purchased it as every-time you call them, you sit in a queue and they answer then hang up.
Really quite disappoiniting as SCAN are usually pretty hot on their customer service, Scancom... Not so much.
25 giugno 2026
Non scritta su invito
Risposta di Scancom
Thank you for taking the time to share your feedback. We're sorry to hear about your experience and appreciate you bringing this to our attention. We understand how frustrating it is when you're trying to get in touch to manage your subscription, and this isn't the level of service we aim to provide - you may have received a link to access the portal for your subscription where you will be able to manage and cancel your subscription.
We'd like the opportunity to investigate what happened and help resolve this for you. Please email us at support@scancom.co.uk with your reference number, and I'll look into this for you as soon as possible and send the link over.
I paid £25 days ago to activate their…
I paid £25 days ago to activate their O2 SIM card and it still doesn’t work. No response to my emails and no answer from their phone number - what a total scam.
23 giugno 2026
Non scritta su invito
Risposta di Scancom
Thank you for taking the time to leave your feedback. We're very sorry to hear about your experience and understand how frustrating it must be when your SIM isn't working as expected and you've been unable to get the support you need.
We take comments like this seriously and would like the opportunity to investigate what has happened and help resolve the issue as quickly as possible. Please email us at support@scancom.co.uk with your reference/order number, and I'll look into this for you as soon as possible.
Risposta di Scancom
Thank you for your review! We're delighted to hear you found our SIM to be good value and that it arrived quickly. We really appreciate your feedback and hope to be of service again in the future.
Great Options and Service
The website was well designed and straight forward to order and buy the sim. The sim options available were competitive and good. Price wise I was able to receive a really good deal.
From to delivery the service was fast and I received it within a few days
10 giugno 2026
Risposta di Scancom
Thank you for your fantastic review! We're delighted to hear that you found our website easy to use, our SIM options competitive, and that you were able to get a great deal.
It's also great to know your order arrived quickly and that you were happy with the overall service. We really appreciate your feedback and look forward to serving you again in the future.
Good value for money and very fast…
Good value for money and very fast delivery by courier. This is my second card from Scancom and the only downside I have found is you cant track how much you have used. I have never run out of data yet but always in your mind
9 giugno 2026
Risposta di Scancom
Thank you for your review and for choosing Scancom again! We're delighted to hear you've found our SIMs to be good value for money and that your delivery arrived quickly.
We also appreciate your feedback about being unable to track your data usage. We understand how useful this feature would be and will pass your comments on to the relevant team as we continue to improve our service. You can download a third party app in the meantime to track your data :)
Thank you for your continued support, and we hope to serve you again in the future.
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