Very quick delivery from order just got round to install data sim and up and running great . I’m running on an old 4g router so will be looking round for a 5 router to get the benefit of the sim excel... Leggi di più
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Scopri cosa dicono le persone
Buying a data SIM card online was very easy. Delivery took a day longer than expected but it was with DPD so I did get messages with eta and booking slot etc which was very good. I couldn’t use the S... Leggi di più
I didn’t cancel my monthly sim contract and was charged accordingly but it was my fault entirely. After I contacted Akash at Scancom, I recieved an email within a few hours confirming I would get... Leggi di più
L'azienda ha risposto
Not off to a great start. Ordered a SIM with "Next Working Day" been 4 days and nothing. Customer service is just AI responses that don't really help at all. Not looking too good for future customer... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
- Provider di servizi per le telecomunicazioni
- anche in
- Fornitore di attrezzature per telecomunicazioni
- Gestore di telefonia mobile
Scritti dall'azienda
Scancom is a leading telecoms provider with over 30 years of industry experience. As Official Network Partners with EE, Three, O2, and Vodafone, we deliver reliable mobile connectivity solutions tailored for individual and business needs. Our core offering includes preloaded data SIM cards and pay monthly contracts, backed by competitive pricing and dedicated UK-based network support. Trusted by organisations nationwide, we provide scalable, flexible mobile solutions built for performance and reliability.
Informazioni di contatto
18a park house, meridian business park, east link, LE19 1WZ, Leicester, Regno Unito
- 01162 200 200
- support@scancom.co.uk
- www.scancom.co.uk
4,2
Molto buono
659 recensioni
Chiedi ai clienti di scrivere una recensione
Questa azienda invita i propri clienti a scrivere recensioni - sia positive che negative
Ha risposto al 82% delle recensioni negative ricevute
Solitamente risponde entro 2 settimane
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Le persone hanno visualizzato anche
Scancom
Trustworthy, reliable, fast customer service and connectivity issue resolution.
5 ottobre 2026
Non scritta su invito
Risposta di Scancom
Thank you so much for your fantastic feedback!
We're delighted to hear that you've found Scancom trustworthy and reliable, and that our customer service team was able to resolve your connectivity issue quickly and efficiently.
We know how important staying connected is, so providing dependable service and prompt support is always a top priority for us. It's wonderful to know we've delivered on that commitment!
Kind regards,
The Scancom Team
Amazing price for data SIM
Amazing price for data SIM. Delivered next day. Then great customer service when I had a query.
29 settembre 2026
Risposta di Scancom
Thank you so much for your fantastic review!
We're delighted to hear that you're happy with the value of your data SIM and that it arrived the very next day! It's also wonderful to know that our customer service team was able to assist you with your query and provide a positive experience.
At Scancom, we pride ourselves on offering competitive prices, speedy delivery and friendly, reliable support, so feedback like yours really means a lot to us.
Kind regards,
The Scancom Team
Second order, same great service.
This is my second order from Scancom for a SIM card. I received it the next day at noon. The SIM card was pre-activated, all I had to do was insert it in the device. The price was unbelievably good and that's exactly why I went back to them.
29 settembre 2026
Risposta di Scancom
Thank you so much for your wonderful review and for choosing Scancom again!
We're delighted to hear that your second order arrived so quickly and that your pre-activated SIM was ready to use straight away. Making connectivity simple, convenient and hassle-free is exactly what we aim to achieve!
It's especially lovely to know that our competitive pricing encouraged you to return to us. We truly appreciate your continued trust and support, and we're so pleased to have you as a returning customer.
Kind regards,
The Scancom Team
Great service as always
Great service as always.
Ignore the crying reviews by folks who don't bother to check local reception or how customer services work.
RTFM and know what you are actually buying before crying like babies.
28 settembre 2026
Risposta di Scancom
Thank you so much for your continued support and fantastic feedback!
We're delighted to hear that you've consistently had a great experience with Scancom. It really means a lot to us when returning customers take the time to share their positive experiences.
We always encourage customers to check network coverage and product details before purchasing, as we want everyone to find the right SIM for their needs. Our support team is also here to help with any questions or issues along the way.
We truly appreciate your loyalty and recommendation. If you ever need any assistance, please don't hesitate to contact us at support@scancom.co.uk.
Kind regards,
The Scancom Team
Efficient and world class service
28 settembre 2026
Risposta di Scancom
Thank you so much for your fantastic review!
We're absolutely delighted to hear that you consider our service world-class! Providing efficient, reliable and friendly service is something we take great pride in, so receiving feedback like this really means a lot to our team.
Kind regards,
The Scancom Team
All technical support is handled on…
All technical support is handled on email - you can't call anyone and they are slow to react. My issue still hasn't been sorted after a few weeks and I've moved to another provider.
11 agosto 2026
Non scritta su invito
Risposta di Scancom
Thank you for taking the time to share your feedback.
We're genuinely sorry to hear about your experience and that your technical issue remained unresolved for several weeks. We completely understand how frustrating this must have been, particularly when you were relying on our service to stay connected.
We also appreciate your comments regarding our email-based support. While we aim to provide prompt and effective assistance through this channel, we recognise that the level of communication and support you received fell short of your expectations, and we sincerely apologise.
We're especially disappointed to hear that this experience has led you to move to another provider. This certainly isn't the outcome we would have wanted, and we take your feedback seriously as we continue working to improve our customer service.
If you're willing to give us the opportunity to review what happened, please contact us at support@scancom.co.uk with your order details. We'd appreciate the chance to investigate your case and address any outstanding concerns.
Thank you for having chosen Scancom, and we're sorry we weren't able to provide the experience you deserved.
Kind regards,
The Scancom Team
Horrible experience
Horrible experience. AVOID. First 2 weeks the internet didn't work. The customer service - non existent. You email them and they get back in a week. Then they told me that it should work. LOL as if that helps me when I get 5mbps unstable... Don't even bother with this company
23 settembre 2026
Non scritta su invito
Risposta di Scancom
We’re really sorry to hear about the experience you’ve had. We completely understand how frustrating it must have been to experience issues with your internet, particularly during the first couple of weeks.
We’ve now contacted you directly by email with a proposed solution to help resolve the connection issues and get you back up and running properly.
We’re sorry that your experience hasn’t been what you expected from Scancom, but we really appreciate the opportunity to look into this and hopefully turn things around for you.
Please check your inbox for our email, and we look forward to getting this resolved for you.
Bought a SIM card
Bought a 3 SIM card
3 direct you back to them.
Do not expect any support from them, not even a reply
1 settembre 2026
Non scritta su invito
Risposta di Scancom
We’re really sorry to hear about your experience and, in particular, that you felt you were passed between us and 3 without receiving the support or response you expected. That’s certainly not the level of service we aim to provide.
We’d really appreciate the opportunity to look into this properly and see if we can turn your experience around. Please email us at support@scancom.co.uk with your order details and a brief description of the issue, and our support team will be happy to investigate this for you directly.
We hope to hear from you and have the chance to put this right.
Fantastic communication
Fantastic communication sorted my self inflicted issues out straight away could not be more pleased
22 settembre 2026
Non scritta su invito
Risposta di Scancom
Thank you so much for your fantastic review! 😊
We’re really pleased to hear that our team was able to help resolve the issue quickly and that you were happy with the communication and support you received.
We really appreciate you taking the time to share your experience with us, and we’re delighted to have you as a Scancom customer. Thanks again for choosing Scancom! 🙌
new customer
ive updated my review from 2 to 4 stars. customer service reached out to me after I posted here and resolved my issue. there is only one reason why I dont give 5 stars but it is very important.
YOU CANT PORT YOUR NUMBER ACROSS!
it doesn't say that anywhere on the point of sale which is deceptive in my view. its a real shame because apart from this serious issue scancom would be 5*****
21 settembre 2026
Non scritta su invito
Risposta di Scancom
Hi Tony,
We are very sorry you have not been able to speak to our customer service team - please be assured this is not the level of service we aim to provide.
If you could kindly try give us a call or email me directly alisha@scancom.co.uk I can advise further for you
Thank you
Risposta di Scancom
Thank you so much for your fantastic review! 😊
We’re delighted to hear that you found our prices competitive and the service easy and efficient. It’s especially great to hear that you were happy with our customer service — our team always aims to make the experience as smooth and straightforward as possible.
We really appreciate you taking the time to leave us a review and for choosing Scancom. Thank you for your support! 🙌
O2 unlimited monthly severely limited
Ordered an O2 unlimited monthly prepay sim. Their sales material said it was 600GB fair use. I was rate limited after 200gb rendering it unusable.
—
They replied below. I emailed support@… as suggested, and got zero response.
Internet is still down despite being only 33% of way through 600gb ratio, and they cut it off.
13 settembre 2026
Non scritta su invito
Risposta di Scancom
Hi Jason,
Apologies for this experience. However, it is 600GB fair use. The notification after 200 GB is just to keep you informed about how much data you are using, to keep you aware. Please can you send us an email to support@scancom.co.uk with your Trustpilot reference, and we will aim to resolve this for you
Great service from Scancom
Great service from Scancom. Set up quickly with no issues. Great prompt interaction from a customer service team as well with any questions and account management. Special thanks to Akash for his help. Would def recommend and will use again
11 settembre 2026
Non scritta su invito
Risposta di Scancom
Thank you so much for the fantastic review! 😊
We’re really pleased to hear that everything was set up quickly and smoothly, and that you’ve been happy with the service and support from our customer service team.
We’ll be sure to pass your kind words on to Akash — it’s great to hear that he was able to provide such helpful and prompt support. We’ll make sure he gets the recognition he deserves!
Thank you for recommending Scancom and for choosing to use us again. We really appreciate your support! 🙌
Very shady company
Very shady company. The SIM activates the moment you place the order not when delivered. They advertise next day delivery I didnt receive it next day, I receive it 3 days later and it would probably much later if I didn't contact them. Yet they never changed the day of when the SIM went active. Support requests they never answer regarding this matter. Also not my first order, last order SIM I cancelled, they kept charging me and when I contacted for a refund, they don't even reply. But when it's a non refund matter, support reply quick. I ordered EE SIM which was bad, speed tests show good but when your watching live football it buffers and freezes hence why I ordered a different SIM to ensure it's not the SIM.
10 settembre 2026
Non scritta su invito
Risposta di Scancom
We’re really sorry to read about your experience and, in particular, that you feel you were unable to get the support you needed when raising these issues.
We’d genuinely like the opportunity to look into this properly for you. We understand your concerns regarding the SIM activation date, the delivery delay, the previous cancelled SIM and the refund you were expecting. We would also like to investigate the connectivity issues you experienced with the EE SIM.
Please email us at support@scancom.co.uk with your order details and reference this Trustpilot review. Our support team can then locate your account, review what happened and work with you to resolve any outstanding issues.
We’re sorry that your experience has left you feeling this way. We certainly don’t want any customer to feel that their concerns are being ignored, and we’d appreciate the opportunity to turn this around for you.
Risposta di Scancom
Thank you for your lovely review! 😊
We’re delighted to hear that you found the online ordering process easy and that your SIM arrived quickly.
We really appreciate you taking the time to share your experience and for choosing Scancom. Thank you for your support! 🙌
Simple and effective
Simple, automated, straight forward, dont know what I need beyond that.
28 agosto 2026
Risposta di Scancom
Thank you for your great review! 😊
We’re pleased to hear that you found the process simple, straightforward and easy to use. That’s exactly the experience we aim to provide our customers.
We really appreciate you taking the time to share your feedback and for choosing Scancom! 🙌
It's very fast network I like it I have…
It's very fast network I like it I have contract for two years and give 5G in very good speed
1 settembre 2026
Risposta di Scancom
Thank you so much for your fantastic 5-star review! 😊
We’re delighted to hear that you’re enjoying the fast network speeds and getting a great 5G connection. It’s brilliant to know that you’re happy with your two-year contract and the service you’re receiving.
We really appreciate your support and for choosing Scancom. Here’s to plenty more fast and reliable 5G! 📶🙌
I had to wait 4 days for my esim QR…
I had to wait 4 days for my esim QR code . It should be sent much quicker.
2 settembre 2026
Risposta di Scancom
We’re sorry to hear you had to wait four days to receive your eSIM QR code. We completely understand how frustrating this can be, especially when you’re expecting to be connected quickly.
This isn’t the level of service we aim to provide, and we’d really appreciate the opportunity to look into what happened and make things right.
Please email us at support@scancom.co.uk with your order details and reference this review, and our support team will be happy to investigate the delay for you.
Thank you for your feedback — we’ll use it to help improve our service.
Not Easy And Stright Forward Progress
I placed a order for a 3 sim preloaded with 25GB i went direct this time i have used these sims before buying via Amazon there was a deal with Scancom so i went direct.
the order was not stright forward first i had texts and email from DPD saying they was going to deliver the sim but couple days past they said there was a problem with the delivery its held up.
couple days more pass i go stright to clifton in customer support he was great he deals with this issue for me and sends a replacment out by royal mail.
I get the sim couple days later but its not working not clear why so i head back to customer services who have to set up the sim for me later that day it works.
the process took about a week to get sorted i am happy now but it was a lot different experience than going to Amazon , the reason i put 4/5 stars was due to the mess up with DPD and no clear infomation with the sim that i was sent a blank sim and it had to contact them to activate the sim.
27 agosto 2026
Non scritta su invito
Risposta di Scancom
Thank you for taking the time to leave such a detailed review and for sharing your experience with us.
We’re sorry that your order wasn’t as straightforward as it should have been. The issues with the DPD delivery, followed by the need to contact us to activate the replacement SIM, clearly caused unnecessary delays and frustration.
We’re pleased to hear that our customer service team was able to help resolve the problems and get your SIM working, and we really appreciate your kind comments about the support you received.
We also understand your point about the lack of clear information regarding the replacement SIM. We’ll take this feedback on board, as customers should know exactly what to expect when receiving a replacement.
Thank you again for your patience and for giving us 4 out of 5 stars. We’re glad everything is now working and hope we can provide you with a much smoother experience next time.
Easy to order and quick delivery times.
Easy to order and quick delivery times.
Works straight away when installing the SIM card into the tablet
Signal strength is pretty good as well.
Overall very please with the sim and will use this Scancom again.
1 settembre 2026
Risposta di Scancom
Thank you for your fantastic review!
We’re really pleased to hear that you found the ordering process easy and that your SIM arrived quickly. It’s also great to know that the SIM worked straight away in your tablet and that you’re happy with the signal strength.
We really appreciate your kind feedback and your decision to use Scancom again. We look forward to serving you again in the future!
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