Scancom Recensioni 

658
•
TrustScore 4 su 5

4,2

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Scopri cosa dicono le persone

Valutata 5 stelle su 5

Very quick delivery from order just got round to install data sim and up and running great . I’m running on an old 4g router so will be looking round for a 5 router to get the benefit of the sim excel... Leggi di più

Valutata 4 stelle su 5

Buying a data SIM card online was very easy. Delivery took a day longer than expected but it was with DPD so I did get messages with eta and booking slot etc which was very good. I couldn’t use the S... Leggi di più

Valutata 5 stelle su 5

I didn’t cancel my monthly sim contract and was charged accordingly but it was my fault entirely. After I contacted Akash at Scancom, I recieved an email within a few hours confirming I would get... Leggi di più

L'azienda ha risposto

Valutata 1 stelle su 5

Not off to a great start. Ordered a SIM with "Next Working Day" been 4 days and nothing. Customer service is just AI responses that don't really help at all. Not looking too good for future customer... Leggi di più

L'azienda ha risposto

Dettagli dell'azienda

  1. Provider di servizi per le telecomunicazioni
  2. anche in
  3. Fornitore di attrezzature per telecomunicazioni
  4. Gestore di telefonia mobile

Scritti dall'azienda

Scancom is a leading telecoms provider with over 30 years of industry experience. As Official Network Partners with EE, Three, O2, and Vodafone, we deliver reliable mobile connectivity solutions tailored for individual and business needs. Our core offering includes preloaded data SIM cards and pay monthly contracts, backed by competitive pricing and dedicated UK-based network support. Trusted by organisations nationwide, we provide scalable, flexible mobile solutions built for performance and reliability.


Informazioni di contatto

4,2

Molto buono

TrustScore 4 su 5

658 recensioni

5 stelle
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4,2

Tutte le recensioni

(658)

338 recensioni negli ultimi 12 mesi

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Valutata 5 stelle su 5

e-sim for phone

Ordered data only e-sim for phone from Scancom which arrived the same day as ordered via email which is brilliant. Just need to scan the qr code and works straight away just what I needed extra data with just a one off payment. Great company to deal with.

28 aprile 2026
Valutata 4 stelle su 5

Order process straight forward

Order process straight forward. Sim delivered on time. Sim is working well, Cannot say much until about post service until any issue arise during the term of contract. Hope this helps.

27 aprile 2026
Valutata 5 stelle su 5

Simple to order

Simple to order, arrived within 48hrs and worked straight away.
Reckon a good deal on pricing as we operate only over the summer months, so no tie in or complexity to cancel

27 aprile 2026
Valutata 1 stelle su 5

Operator - no services

Ordered sim card at 11am. Next day DPD delivery quoted but not dispatched in my case until the following day. Ok, These things happen
Received.
Tested in a city location York. No service whatsoever. "Operator - no services" Not even a hint of a working SIM card in several devices, trying different APN settings and a network refresh. Emails from support have stopped since.

27 aprile 2026
Valutata 1 stelle su 5

Dissapointed its got to this

Dissapointed its got to this. Ordered a three sim and although the order clearly stated DPD next day delivery included it was sent via royal mail, after 8 days i asked for a new sim, day 9 the original sim arrives but has been blocked. Customer service unwilling to help instead told me to wait a day as my sim was out for delivery even though its sent by 1st class post so no tracking to confirm this. Follow up requests have fallen on deaf ears. Really starting to think ive been scammed here.

1 maggio 2026
Non scritta su invito
Valutata 1 stelle su 5

Disappointed !

I bought a sim through Amazon they took my money to activate it and then I find myself chasing them to activate it. They have no customer care, and my experience is not good. Would I use them again, not a chance at this rate

1 maggio 2026
Non scritta su invito
Valutata 5 stelle su 5

Order a EE Sim Card

Order a EE Sim Card - Unlimited Data Oct 2027
Came straight away and had no issues converting to esim.

Great customer service - responded to emails within minutes.

28 aprile 2026
Non scritta su invito
Valutata 1 stelle su 5

I bought a unlimited 5G Three SIM card…

I bought a unlimited 5G Three SIM card from Scancom at Amazon, I have checked my 5G coverage before I bought but finally it's only have 1mb~5mb data speed during the day, it was not able to online anyway, and Amazon said there is non refundable, I paid for over £160 bought a unlimited data but no speed SIM card

27 aprile 2026
Non scritta su invito
Valutata 2 stelle su 5

Automatic signal switch does not work

I bought the 500Gb 3 SIM taking note of the banner stating that this SIM will automatically switch between 3 and Vodafone. This does not happen as apparently my post code is not one that receives this service. 3 is really poor where I live, rarely giving more than 5 Mbps download speed in comparison with 15 Mbps or more on Vodafone. I asked Clifton at Scancom for information but he could not help. Overall a disappointing experience but maybe the 3/Vodafone merger will result in improvements over time. At least the SIM arrived quickly and works in a fashion. I doubt it will let me use more than 5GB in a month, so 495GB will be left over.

9 aprile 2026
Non scritta su invito
Valutata 1 stelle su 5

IFailure to cancel & provide refund

I emailed scancom with all necessary information to cancel a 30 day rolling programme SIM. The SIM was not cancelled. I sent a total of 6 emails over following days, repeating my request to cancel the SIM contract. Each time I provided all the information to cancel the SIM. A week later I was charged another £25 for renewal of the SIM contract. Scancom had still failed t cancel the SIM. It was a further 4 days before the eventually emailed me to confirm the SIM had been cancelled. The contract stated that on receipt of an email, containing the SIM number and a reference, which I provided each time, the SIM would be immediately cancelled and the service would immediately cease. Following the eventual cancellation I emailed Scancom to ask for a refund of the £25 they eroniously took from my account. They ha ve not provided any refund and have failed to respond to my emails. They do not appear to have any complaints procedure. I continue to repeat my request to Scancom support.

21 aprile 2026
Non scritta su invito
Logo di Scancom

Risposta di Scancom

Hi there,

Thank you for taking the time to share your experience — we’re really sorry to hear about the frustration this has caused.

This isn’t the level of service we aim to provide, especially when you made multiple clear requests to cancel and supplied all the required information. We completely understand how disappointing it must have been to see the SIM remain active and then be charged again despite your efforts.

Delays in processing cancellations and a lack of follow-up communication are not acceptable, and we’re very sorry that this happened in your case. We’d like to look into this urgently to understand what went wrong, ensure the cancellation has been fully completed, and review the £25 charge so we can resolve this properly for you.

Please email us at support@scancom.co.uk
so we can prioritise your case and make this right as quickly as possible.

Kind regards,
Scancom Support Team

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