Hi chose these products as they looked great on line albeit at a premium price, they arrived quickly and had ongoing communication re delivery times from Sanctuary The products are in deed o... Leggi di più
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Great products, prices and communication from queries to dispatch. The delivery driver was really helpful too. Perhaps a phone call / message to give you a specific time slot would help but it di... Leggi di più
Very disappointing experience. I had a very small window in which to receive the goods, so I contacted the company in advance and timed my order based on the delivery timeframe they gave me. I... Leggi di più
The true definition of five star customer service !!! Big shout out to Matthew especially. On top of that, they stock a huge selection of brands and options - there's not much to fault them ✨️
Dettagli dell'azienda
- Negozio di forniture per il bagno
- anche in
- Negozio di porte per box doccia
- Negozio di specchi
- Ristrutturatore di bagni
Scritti dall'azienda
Sanctuary Bathrooms is not your normal Bathroom company. All of us here are passionate about providing our customers with the best service and prices we possibly can. Don't just take our word for it, why not have a read of just some of our testimonials from very satisfied customers. We are a family run, UK based, bathroom business with more than 25 years experience and many years as an established online bathrooms specialist, Sanctuary Bathrooms prides itself on offering a high standard of personalised customer service which is second to none. Sanctuary bathrooms specialise in the supply of high quality bathroom suites and quality items for your bathrooms. Our range includes freestanding baths, baths, bathroom furniture, shower enclosures, bathroom taps, basins, recess shower doors, shower trays, walk in showers and everything you need for the bathroom.
sanctuary-bathrooms.co.uk
Scritti dall'azienda
Informazioni di contatto
Units 5, 6 & 7 Evans Business Centre, LS12 2EP, Leeds, Regno Unito
- 0113 244 4400
- info@sanctuary-bathrooms.co.uk
- www.sanctuary-bathrooms.co.uk
4,4
Eccellente
2K recensioni
Chiedi ai clienti di scrivere una recensione
Questa azienda invita i propri clienti a scrivere recensioni - sia positive che negative
Ha risposto al 27% delle recensioni negative ricevute
Solitamente risponde entro 1 settimana
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Excellent customer service
Excellent customer service from Sanctuary Bathrooms. We mislaid a shower waste kit during renovations and Sanctuary exceeded our expectations by supplying a replacement by return post. Excellent service, and products
I would recommend using them
30 luglio 2026
Non scritta su invito
very quick delivery
very quick delivery, good communication, product as expected, I'd recommend them
2 luglio 2026
Risposta di Sanctuary Bathrooms
Hi Brian,
Thank you so much for your kind comments and five star review.
We are so pleased that the team provided you with regular updates, and that delivery of your order was quick. We are thankful that you would also go on to recommend us!
Thanks again.
Kind regards
Mark
Quality was great and arrived quickly…
Quality was great and arrived quickly and well packaged
21 giugno 2026
Risposta di Sanctuary Bathrooms
Hi Alan,
Thank you so much for your lovely review and 5 stars!
It is pleasing to read that you delivery arrived quickly, and that you felt everything was packaged adequately. We are so glad you like your items!
Thanks again,
Kind regards
Mark
Great bath panel
Great bath panel, good communication and good price. I would use the company again.
5 luglio 2026
Risposta di Sanctuary Bathrooms
Good morning Mr Barrett,
Thank you so much for your 5* review, and for taking the time to leave the positive comments.
We are so glad that the bath panel was to your satisfaction, and that you found the pricing and communication to be good too. We are so glad that you would use us again, and we do hope that we have the pleasure of doing so in future.
Thank you again!
Kind regards,
Mark
Reliable company. Good quality product
Straight forward process for ordering online. Good communication regarding delivery. The shower quadrant surround is excellent and high quality. Note it is easy to incorrectly position the vertical stainless steel surround. If you get it wrong the door steels will not fit.
2 luglio 2026
Risposta di Sanctuary Bathrooms
Good morning,
Thank you so much for your lovely 5* review and for taking the time ot leave it for us.
We are so happy that you found the ordering process to be easy, and that the communication throughout, plus the quality of the product itself, was a positive too.
In terms of the final point, we really appreciate your feedback in regard to the installation of the enclosure. We will note this with our website team to see if they can add any extra information to the product listing to advise customers moving forward.
Thank you again for your great feedback.
Kind regards
Mark
Risposta di Sanctuary Bathrooms
Good morning Phillip,
Thank you so much for you lovely 5* review and for leaving it for us.
We are so glad that you found our team personable and easy to deal with, and that the delivery was speedy.
Thank you again for your comments.
Kind regards
Mark
Risposta di Sanctuary Bathrooms
Good morning,
Thank you so much for your lovely 5* review.
We do try offer a great service from start to finish, as well as swift delivery so we are glad that this was the case with your own order!
Thank you so much again for your kind comments.
Kind regards
Mark
Risposta di Sanctuary Bathrooms
Good morning Isaiah,
Thank you so much for your 5* review and kind comments.
We are so glad to hear that you found our service to be great and I will ensure your comments are passed to those involved in the smooth processing and delivery of your order.
Thank you again for your comments.
Kind regards,
Mark
Risposta di Sanctuary Bathrooms
Good morning Mr Bullen,
Thank you so much for your lovely 5* review and for taking the time to leave it for us.
We are so glad that you found our service to be excellent, and we will of course share this with the team.
Thank you again for your review!
Kind regards
Mark
Good prices in the sale
Good prices in the sale. Great communication prior to delivery and helpful driver. Would shop here again without hesitation.
23 giugno 2026
Risposta di Sanctuary Bathrooms
Good morning Heather,
Thank you so much for your 5* review and for leaving the kind comments you have provided.
We are extremely pleased to hear about the fact you experienced good communication ahead of dispatch from our team, and that the delivery experience was also to satisfaction. We will pass your kind comments on to all concerned.
It is also extremely pleasing to hear that you would continue to shop with ourselves, and we do hope we will have the pleasure of doing so.
Kind regards,
Mark
Prompt service and goods great
Prompt service and goods great. Let down by little or no protection to porcelain sink and pedestal. Glad I brought some in the car when I collected the items.
26 giugno 2026
Risposta di Sanctuary Bathrooms
Good morning,
Thank you so much for your comments and for your 4* review, plus the feedback provided.
We are glad that the service was to the standard expected and that you like the products ordered. We have noted your comments regarding the packaging - we do try to ensure all our products are packaged adequately and securely due to the high risk of the damage, so we are surprised that this was the case. I will ensure that your comments are passed on to our warehouse team to review this matter to ensure any oversights are addressed when it comes to collections from ourselves.
Thank you again for your kind comments.
Kind regards,
Mark
Everything went smoothly from start to…
Everything went smoothly from start to finish. The site was easy to use and deliveries were on time.
19 giugno 2026
Risposta di Sanctuary Bathrooms
Good morning,
Thank you so much for your lovely comments and 5* review.
We are so glad that your experience while shopping with ourselves went smoothly, from the website user experience to your delivery. We do try to ensure that customers are given the best possible experience at all junctures, so we are, of course, glad to hear that this was the case with yourself.
Thank you again for you lovely comments!
Kind regards
Mark
Risposta di Sanctuary Bathrooms
Good morning Mr Abel,
Thank you so much for your 5* review and comment about our service being excellent.
It truly means a lot to us that you found this to be the case.
Again, thank you for shopping with ourselves, and of course for your time leaving this great review.
Kind regards,
Mark
Bath Mixer/shower
The ordering process, the delivery timescales were good and the look is just what I like . My only criticism is that the shower head feels very light and quite plastic. However, it works really well so overall I’m pleased but it could have been a little bit cheaper based on the quality of the shower head. Also the angle of the shower head cannot be adjusted so it is always facing straight ahead rather than downwards.
19 giugno 2026
Risposta di Sanctuary Bathrooms
Good morning,
Thank you so much for your 4* review and for your kind comments, as well as providing some feedback.
I am so glad that you found the ordering and delivery elements to a great standard. Thank you also for your feedback on the product itself. We do try to provide all information and be as detailed as s possible based on information that is available from the manufacturers from the outset in respect of the product, and we do try to be competitive with our pricing on this basis also.
Having spoken to the manufacturer, I have been informed that the handset is made from an ABS material, which I have taken the liberty of updating on our website to ensure that this is clear. We will also pass your feedback regarding the bracket provided to see if an adjustable one is something they may be able to consider moving forward as part of this particular bundle.
Thank you again for your kind comments and feedback, and of course for taking the time to leave a review. It truly is appreciated.
Kind regards
Mark
Very good experience
Very good experience. Nick was very helpful in seeing that the order was processed as quickly as possible. Would recommend.
22 giugno 2026
Risposta di Sanctuary Bathrooms
Good afternoon Alison,
Thank you so much for your kind comments and 5* review.
We are so glad that you found the order to be processed efficiently and that Nick was particularly helpful with this. We will pass your lovely review on to him!
Thank you again for your comments.
Kind regards,
Mark
Risposta di Sanctuary Bathrooms
Good afternoon Martin,
Thank you so much for your 5* review and for your lovely comments.
It is great to hear that you found our service to be excellent, and this is something we truly pride ourselves on.
Again, thank you for taking the time and the great review.
Kind regards,
Mark
Risposta di Sanctuary Bathrooms
Good afternoon Martin,
Thank you so much for your lovely 5* review and comments.
We are glad that your item arrived packaged adequately and speedily.
We really appreciate the time taken to leave this review!
Kind regards,
Mark
Vado Cameo Taps
Great range of products. There were discounts on the products I liked. Prompt delivery. Highly recommended.
12 giugno 2026
Risposta di Sanctuary Bathrooms
Good afternoon Madhan,
Thank you so much for your 5* review and for the great comments.
We are so glad that you liked the range of products, that the pricing was to your satisfaction, and that delivery was quick and swift. We try to provide a positive experience at every stage, as well as being competitive with our pricing, so we are glad all of this was to your liking.
Thank you so much again for your lovely comments.
Kind regards,
Mark
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