Sanctuary Bathrooms Recensioni 

1612
•
TrustScore 4.5 su 5

4,4

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Scopri cosa dicono le persone

Valutata 5 stelle su 5

Hi chose these products as they looked great on line albeit at a premium price, they arrived quickly and had ongoing communication re delivery times from Sanctuary The products are in deed o... Leggi di più

Valutata 5 stelle su 5

Great products, prices and communication from queries to dispatch. The delivery driver was really helpful too. Perhaps a phone call / message to give you a specific time slot would help but it di... Leggi di più

Valutata 1 stelle su 5

Very disappointing experience. I had a very small window in which to receive the goods, so I contacted the company in advance and timed my order based on the delivery timeframe they gave me. I... Leggi di più

Valutata 5 stelle su 5

The true definition of five star customer service !!! Big shout out to Matthew especially. On top of that, they stock a huge selection of brands and options - there's not much to fault them ✨️

Dettagli dell'azienda

  1. Negozio di forniture per il bagno
  2. anche in
  3. Negozio di porte per box doccia
  4. Negozio di specchi
  5. Ristrutturatore di bagni

Scritti dall'azienda

Sanctuary Bathrooms is not your normal Bathroom company. All of us here are passionate about providing our customers with the best service and prices we possibly can. Don't just take our word for it, why not have a read of just some of our testimonials from very satisfied customers. We are a family run, UK based, bathroom business with more than 25 years experience and many years as an established online bathrooms specialist, Sanctuary Bathrooms prides itself on offering a high standard of personalised customer service which is second to none. Sanctuary bathrooms specialise in the supply of high quality bathroom suites and quality items for your bathrooms. Our range includes freestanding baths, baths, bathroom furniture, shower enclosures, bathroom taps, basins, recess shower doors, shower trays, walk in showers and everything you need for the bathroom.

sanctuary-bathrooms.co.uk

Scritti dall'azienda


Informazioni di contatto

4,4

Eccellente

TrustScore 4.5 su 5

2K recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

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Ha risposto al 27% delle recensioni negative ricevute

Solitamente risponde entro 1 settimana

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Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

4,4

Tutte le recensioni

(1612)

343 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 4 stelle su 5

Quality Bath Panel

Very happy with the Bath Panel, good quality just what we were looking for. Reason for 4 stars is item was not sent out in a timely fashion. Other than that would use again.

3 agosto 2026
Valutata 5 stelle su 5

Issue was resolved by a person

Order was held up due to the unavailability of one product. Was able to speak to someone and issue was resolved immediately by swapping to another product and order was dispatched. The ability to speak to someone was critical, as opposed to a bot or email which is all a lot of other companies offer

26 luglio 2026
Valutata 5 stelle su 5

Ordering process easy and timely delivery

We have a very small bathroom so it was important to check dimensions before purchasing. Such details were not always present in the write up on the website but it was easy to ask a question and the answer was very prompt. Ordering process easy and timely delivery

27 luglio 2026
Valutata 5 stelle su 5

Positive experience start to finish

Positive experience start to finish. Shortly after I had ordered the bath I had a call arranging delivery date. The bath is gorgeous and arrived quickly, it was well packaged and the delivery guy went out of his way to help get it to where I needed to store it.
Thank you

23 luglio 2026
Valutata 5 stelle su 5

Fantastic customer service from start…

Fantastic customer service from start to finish. Our bathroom project was pushed back, and they were extremely accommodating, agreeing to hold the purchased stock until we were ready to proceed. There was an initial mix-up with the delivery, but this was rectified quickly and very professionally, with a next-day delivery arranged. Their flexibility, communication and willingness to help made the whole experience very easy. Highly recommended!

31 maggio 2026
Non scritta su invito
Valutata 5 stelle su 5

Gold taps and toilet seat

Excellent quality of products, packed well and delivered promptly. Also very good choice of products. Bought Heritage gold taps and toilet seat. No need for rather expensive next day delivery.

19 luglio 2026
Valutata 5 stelle su 5

A great experience from Sanctuary…

A great experience from Sanctuary Bathrooms. Very professional and courteous customer service.
The products I ordered are exquisite and arrived on time with a friendly and respectful delivery service.
Sanctuary Bathrooms are my no. 1 company for bathroom products.
Tracy Keeley

20 luglio 2026
Valutata 5 stelle su 5

Just perfect 5 stars..

Just perfect, ordered online had a phone call the next day asking which delivery day would be good for me.
Great price, and great customer service.
Will definitely order again from Sanctuary Bathrooms.

19 luglio 2026
Valutata 1 stelle su 5

No aftersales support, left out of pocket

I recently purchased a range of Crosswater MPRO products from Sanctuary Bathrooms. A week after the the bathroom installed, I woke to find the room flooded. The leak was coming from the Crosswater tap.
I contacted Sanctuary Bathrooms right away and provided a video of the leak. I was informed this would be passed on to the manufacturer, as despite being my point of sale and contract holder, Sanctuary Bathrooms claims to have no responsibility to provide me with a fit for purpose product and this is solely the responsibility of the manufacturer.
Its been over 2 weeks and I have not heard anything back from either the manufacture or Sanctuary Bathrooms.
I have had to replace the flex hose at my own cost which was the cause of the leak. The crimped edge on the hose had failed under pressure.

Im now left out of pocket due to the damage caused by the leak as a result of a faulty product sold to me by Sanctuary bathrooms.

I would strongly recommend anyone to avoid this company.

23 luglio 2026
Non scritta su invito
Logo di Sanctuary Bathrooms

Risposta di Sanctuary Bathrooms

Good afternoon Neil,

I am sorry that you felt compelled to leave us a 1* review and that you are disappointed with the level of service received in respect of the leaking tap and effect on your bathroom. Please be assured that we would never want any of our customers to feel this way.

To respond to your comments, while the purchase is made from us, any concerns about product faults are sent to the manufacturer under the warranty terms. This is for them to identify, note and advise of the fault, and best advise us of a resolution and for them to log for their own internal use.

In terms of the communication, I can see that this was actioned immediately and sent to the supplier the same day as. I understand a member of our team has since reached out to explain both by phone (unable to get hold of you) and via email, that there was a system issue that affected visibility of your ticket, and also that the manufacturer did not respond in the timeframe we expected. We recognise that both of these issues are not mitigation, and I can see as part of that communication, we have also asked for you to furnish us with the costs involved in remedying the situation yourself so that we can find a satisfactory resolution & to address the inconvenience caused with the manufacturer. It would appear that we have had no further communication in respect of this offer since.

Although I do feel that we have helped at every juncture and with best interests at heart, I do understand that the elements causing the communication issues were not what we expect and we do apologise for that. If you can get in touch we'd love to assist in changing your perceptions of us.

Kind regards,
Mark

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