Saddles Direct Recensioni 

421
•
TrustScore 4.5 su 5

4,5

Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più

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Scopri cosa dicono le persone

Valutata 1 stelle su 5

Terrible customer service and communication. Requested a valuation at the beginning of July and received a quick response to say couldn’t quote at that time but to reply to their email in 4 weeks... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

I have been using Sarah at Saddles Direct for nearly 8 years and find her to be Professional, punctual, deeply compassionate and understanding and respectful of my own and my horse’s needs. Sarah is... Leggi di più

Valutata 5 stelle su 5

From the courier pick up from home to the sale of both of our Fairfax saddles Saddles Direct have impressed. The process from start to finish has been efficient, and totally pain free ! They do all... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

I ordered some of the wider stirrup leathers after taking a liking to the big brand ones. After seeing them myself in a local tack shop I wasn't overly keen on the quality. I ordered the ones from... Leggi di più

L'azienda ha risposto

Dettagli dell'azienda

  1. Selleria
  2. Negozio di articoli per equitazione
  3. Negozio di attrezzatura per l'equitazione

Scritti dall'azienda

We help riders find the perfect saddle for them, their horse, their riding and their budget. We give riders risk-free ways to sell their saddles quickly and for the best price. We understand the importance of having the right saddle and the difficulty in finding one. So we offer riders the best choice and a personal service, providing friendly, expert guidance to help them find a saddle, and the professional support they need to feel confident that it is right and fits. We offer riders a variety of hassle-free options for selling their saddle and a large audience of potential buyers. We want riders to get more out of riding, spending less time finding or selling their saddle and more time riding in one that’s right.


Informazioni di contatto

4,5

Eccellente

TrustScore 4.5 su 5

421 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Non risultano inviti alla recensione recenti

Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative

Ha risposto al 100% delle recensioni negative ricevute

Solitamente risponde entro 1 settimana

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

4,5

Tutte le recensioni

(421)

13 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

Very helpful,friendly and professional

Very helpful,friendly and professional. I was sent 2 saddles. Sadly they weren't suitable. They processed the refund quickly and I'm just waiting for the money to be credited back to me. I purchased really good quality stirrup leather and stirrups at a good price.

24 marzo 2025
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Risposta di Saddles Direct

Hi Hayley,

Thank you for the kind feedback, we hope you enjoy your stirrup leathers!

Best,
Saddles Direct

Valutata 5 stelle su 5

Selling my saddle.

I used this company to sell my saddle which was a good experience and I would do so again. Excellent customer service. Good communication at all times. Would recommend.

4 aprile 2025
Non scritta su invito
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Risposta di Saddles Direct

Hi Diana,

We are happy we could make your selling experience easy, just how it should be!

Best,
Saddles Direct

Valutata 5 stelle su 5

Extremly helpful

Extremly helpful, great service highly recmmend.

21 marzo 2025
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Risposta di Saddles Direct

Hi Dawn,

We are so happy we could help!

Best,
Saddles Direct

Valutata 5 stelle su 5

Excellent service

Excellent service. Great customer service, helped me choose the right saddle for my awkward fitted pony. Ordered accessories & they were dispatched & delivered promptly. Highly recommend this company. Thank you for all your help.

28 marzo 2025
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Risposta di Saddles Direct

Hi Claire,

We are so happy we could help! Enjoy your new accessories and saddle :)

Best,
Saddles Direct

Valutata 5 stelle su 5

I received excellent advice on fitting…

I received excellent advice on fitting and style with no push to purchase.
My saddle arrived in under the estimated delivery time and I was fully informed of my delivery and return allowances due to my location.
Very friendly and informative. Delighted with my saddle.

17 marzo 2025
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Risposta di Saddles Direct

Hi Stella,

We're so glad you had a good experience during your fitting! Good luck with your new saddle :)

Best,
Saddles Direct

Valutata 5 stelle su 5

What a fantastic experience buying from…

What a fantastic experience buying from saddles direct has been. I would highly recommend it.

17 marzo 2025
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Risposta di Saddles Direct

Hi Sarah,

We are happy to hear you had a positive experience selling your saddle! (Just how it should be!)

We look forward to helping you again in future :)

Best,
Saddles Direct

Valutata 5 stelle su 5

Would buy again

Very helpful through all my questions, saddle was very quickly delivered (quicker than it was meant to be!!) with gullet change which was very helpful.

20 marzo 2025
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Risposta di Saddles Direct

Hi Elsa,

We are so happy we could help! Good luck with your new saddle :)

Best,
Saddles Direct

Valutata 5 stelle su 5

Not only are they great saddle fitters…

Not only are they great saddle fitters but they have a massive selection of saddles to try, the lady in the office Beth was so helpful & proficient and they gave me a good price for my saddle as part ex. All in all a great service

11 marzo 2025
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Risposta di Saddles Direct

Hi Jan,

We are so happy we could help! We will be sure to pass the positive feedback onto Beth :)

Best,
Saddles Direct

Valutata 5 stelle su 5

Keeping in contact with me every step…

Keeping in contact with me every step of the way, for example I needed a different size to what I ordered, immediately I get an email to say, they'd amended it. I emailed them on numerous occasions about my order, delivery time etc and they kept me up to date all the time. Even though I received my wide stirrup leathers later than expected asbi said they kept me in the loop, wildheather.

19 marzo 2025
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Risposta di Saddles Direct

Hi Heather!

We are so glad you had a positive experience with us!

We hope you love the Balance stirrup leathers :)

Best,
Saddles Direct

Valutata 5 stelle su 5

Very happy with the service

Very happy with the service. Would definitely use saddles direct again!

24 marzo 2025
Non scritta su invito
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Risposta di Saddles Direct

Hi Daniel,

We are so glad you had a positive experience!

We look forward to helping you again in the future :)

Best,
Abbey

Valutata 5 stelle su 5

Great Service

Saddle was as described and arrived promptly

11 marzo 2025
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Risposta di Saddles Direct

Hi Helen,

We are so glad your saddle buying experience was positive :)

We look forward t helping you again in the future!

Best,
Abbey

Valutata 5 stelle su 5

Very helpful

Very helpful

11 marzo 2025
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Risposta di Saddles Direct

Hi Holly,

We are so glad we could help!

Best,
Saddles Direct

Valutata 5 stelle su 5

Amazing

Amazing! Would highly recommend x

10 marzo 2025
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Risposta di Saddles Direct

Hi Evangeline,

We are so glad you had a positive experience with us!

We look forward to helping you again in the future :)

Best,
Saddles Direct

Valutata 5 stelle su 5

Sending my saddle away

I am selling my saddle and the whole process from start to sending it has been so simple and straightforward! I was dreading it but but it was like clockwork! Brilliant - thank you!!!

6 marzo 2025
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Risposta di Saddles Direct

Hi Sarah,

We are so glad your selling experience has been positive! Just how it should be ;)

We look forward to helping you again in future :)

Best,
Saddles Direct

Valutata 5 stelle su 5

Excellent, rapid delivery

I needed a different saddle gullet bar in a hurry as I had a new horse arriving and wanted to get out and ride him the day after he got here - Saddles Direct were brilliant and the bar arrived within 24 hours of placing the order, thank you! I've got a proper fitting organised with SD's fitter Claire later this week but being able to make the existing saddle fit as well as I could in the interim has meant we've been able to get out riding from day one. Thank you!

4 marzo 2025
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Risposta di Saddles Direct

Hi Clare,

Thank you for your kind feedback! We are so glad we could help :)

Hope your fitting with Claire goes well!

Best,
Saddles Direct

Valutata 5 stelle su 5

Excellent and professional service!

Saddles Direct made the sale of my saddle very easy. The service was excellent right from the initial valuation and the clear instructions for shipping to the successful sale and prompt payment of the money.

I highly recommend them.

7 marzo 2025
Non scritta su invito
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Risposta di Saddles Direct

Hi Liz,

We are so happy we could make your saddle selling experience positive! Just how it should be :)

We look forward to helping you again in the future!

Best,
Saddles Direct

Valutata 5 stelle su 5

Great service

Great service, ordered saddle Thursday and arrived Friday. Saddle as described

13 febbraio 2025
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Risposta di Saddles Direct

Hi Jenna,

We are so glad you're happy with your saddle!

We look forward to helping you again in the future :)

Best,
Saddles Direct

Valutata 5 stelle su 5

Great customer service

Great customer service. Unfortunately on my order there was an issue with the postage which was out of saddle directs hands but they dealt with the matter efficiently and even sent me out another saddle whilst the sorted out the original order. Doing everything at no extra cost, making sure I had the saddle I needed for the saddle fitter who had already been arranged.

3 febbraio 2025
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Risposta di Saddles Direct

Hi Nicola,

Thank you so much for your kind feedback! We work as hard as we can to make sure everyone has a positive experience with us whether thats during a fitting, buying a saddle or selling one!

We look forward to helping you again in the future :)

Best,
Saddles Direct

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