Terrible customer service and communication. Requested a valuation at the beginning of July and received a quick response to say couldn’t quote at that time but to reply to their email in 4 weeks... Leggi di più
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Terrible customer service and communication. Requested a valuation at the beginning of July and received a quick response to say couldn’t quote at that time but to reply to their email in 4 weeks... Leggi di più
L'azienda ha risposto
I have been using Sarah at Saddles Direct for nearly 8 years and find her to be Professional, punctual, deeply compassionate and understanding and respectful of my own and my horse’s needs. Sarah is... Leggi di più
From the courier pick up from home to the sale of both of our Fairfax saddles Saddles Direct have impressed. The process from start to finish has been efficient, and totally pain free ! They do all... Leggi di più
L'azienda ha risposto
I ordered some of the wider stirrup leathers after taking a liking to the big brand ones. After seeing them myself in a local tack shop I wasn't overly keen on the quality. I ordered the ones from... Leggi di più
L'azienda ha risposto
We help riders find the perfect saddle for them, their horse, their riding and their budget. We give riders risk-free ways to sell their saddles quickly and for the best price. We understand the importance of having the right saddle and the difficulty in finding one. So we offer riders the best choice and a personal service, providing friendly, expert guidance to help them find a saddle, and the professional support they need to feel confident that it is right and fits. We offer riders a variety of hassle-free options for selling their saddle and a large audience of potential buyers. We want riders to get more out of riding, spending less time finding or selling their saddle and more time riding in one that’s right.
Myerscough Equine Arena, PR3 0RY, Bilsborrow, Regno Unito
Non risultano inviti alla recensione recenti
Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative
Ha risposto al 100% delle recensioni negative ricevute
Solitamente risponde entro 1 settimana
Come questa azienda usa Trustpilot
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Very helpful,friendly and professional. I was sent 2 saddles. Sadly they weren't suitable. They processed the refund quickly and I'm just waiting for the money to be credited back to me. I purchased really good quality stirrup leather and stirrups at a good price.

Risposta di Saddles Direct
I used this company to sell my saddle which was a good experience and I would do so again. Excellent customer service. Good communication at all times. Would recommend.

Risposta di Saddles Direct

Risposta di Saddles Direct
Excellent service. Great customer service, helped me choose the right saddle for my awkward fitted pony. Ordered accessories & they were dispatched & delivered promptly. Highly recommend this company. Thank you for all your help.

Risposta di Saddles Direct
I received excellent advice on fitting and style with no push to purchase.
My saddle arrived in under the estimated delivery time and I was fully informed of my delivery and return allowances due to my location.
Very friendly and informative. Delighted with my saddle.

Risposta di Saddles Direct
What a fantastic experience buying from saddles direct has been. I would highly recommend it.

Risposta di Saddles Direct
Very helpful through all my questions, saddle was very quickly delivered (quicker than it was meant to be!!) with gullet change which was very helpful.

Risposta di Saddles Direct
Not only are they great saddle fitters but they have a massive selection of saddles to try, the lady in the office Beth was so helpful & proficient and they gave me a good price for my saddle as part ex. All in all a great service

Risposta di Saddles Direct
Keeping in contact with me every step of the way, for example I needed a different size to what I ordered, immediately I get an email to say, they'd amended it. I emailed them on numerous occasions about my order, delivery time etc and they kept me up to date all the time. Even though I received my wide stirrup leathers later than expected asbi said they kept me in the loop, wildheather.

Risposta di Saddles Direct
Very happy with the service. Would definitely use saddles direct again!

Risposta di Saddles Direct
I am selling my saddle and the whole process from start to sending it has been so simple and straightforward! I was dreading it but but it was like clockwork! Brilliant - thank you!!!

Risposta di Saddles Direct
I needed a different saddle gullet bar in a hurry as I had a new horse arriving and wanted to get out and ride him the day after he got here - Saddles Direct were brilliant and the bar arrived within 24 hours of placing the order, thank you! I've got a proper fitting organised with SD's fitter Claire later this week but being able to make the existing saddle fit as well as I could in the interim has meant we've been able to get out riding from day one. Thank you!

Risposta di Saddles Direct
Saddles Direct made the sale of my saddle very easy. The service was excellent right from the initial valuation and the clear instructions for shipping to the successful sale and prompt payment of the money.
I highly recommend them.

Risposta di Saddles Direct
Great service, ordered saddle Thursday and arrived Friday. Saddle as described

Risposta di Saddles Direct
Great customer service. Unfortunately on my order there was an issue with the postage which was out of saddle directs hands but they dealt with the matter efficiently and even sent me out another saddle whilst the sorted out the original order. Doing everything at no extra cost, making sure I had the saddle I needed for the saddle fitter who had already been arranged.

Risposta di Saddles Direct
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