Consiglio, in caso di bisogno, di contattare l'assistenza nella pagina facebook
Cambio la mia recensione perché riconosco che stamattina dopo il contatto su Messenger della pagina Facebook con RunActive ho ricevuto tempestivamente risposte, a differenza, stranamente delle mail. Ho interagito con persone gentili e disponibili anche se ancora non ho ricevuto il rimborso dell'acquisto, quindi metto tre stelle. Consiglio sempre di mettere nella homepage dell'account l'opzione di annullare l'ordine prima che venga spedito.
Risposta di RunActive
Hi Diego,
We're sorry to hear you were unhappy with your experience.
However, we would like to clarify that, according to our records, your shoes had not been physically dispatched at the time of your review. We responded to your initial contact within two hours and cancelled your order promptly.
We always aim to treat our customers fairly and deal with cancellation requests as quickly as possible. We believe we acted promptly in this instance and would have welcomed the opportunity to resolve the matter directly with you before the review was posted.
We're disappointed that you chose to leave a one-star review without allowing us a reasonable opportunity to respond, particularly given how quickly we dealt with your request.
Kind regards,
The RunActive Team