Terrible customer service and communication. Requested a valuation at the beginning of July and received a quick response to say couldn’t quote at that time but to reply to their email in 4 weeks... Leggi di più
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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I have been using Sarah at Saddles Direct for nearly 8 years and find her to be Professional, punctual, deeply compassionate and understanding and respectful of my own and my horse’s needs. Sarah is... Leggi di più
From the courier pick up from home to the sale of both of our Fairfax saddles Saddles Direct have impressed. The process from start to finish has been efficient, and totally pain free ! They do all... Leggi di più
L'azienda ha risposto
I ordered some of the wider stirrup leathers after taking a liking to the big brand ones. After seeing them myself in a local tack shop I wasn't overly keen on the quality. I ordered the ones from... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
Scritti dall'azienda
We help riders find the perfect saddle for them, their horse, their riding and their budget. We give riders risk-free ways to sell their saddles quickly and for the best price. We understand the importance of having the right saddle and the difficulty in finding one. So we offer riders the best choice and a personal service, providing friendly, expert guidance to help them find a saddle, and the professional support they need to feel confident that it is right and fits. We offer riders a variety of hassle-free options for selling their saddle and a large audience of potential buyers. We want riders to get more out of riding, spending less time finding or selling their saddle and more time riding in one that’s right.
Informazioni di contatto
Myerscough Equine Arena, PR3 0RY, Bilsborrow, Regno Unito
- 01995642102
- customerservice@saddlesdirect.co.uk
- www.saddlesdirect.co.uk
4,5
Eccellente
421 recensioni
Non risultano inviti alla recensione recenti
Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative
Ha risposto al 100% delle recensioni negative ricevute
Solitamente risponde entro 1 settimana
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Smooth easy experience
I sent some photos and got offered a price I was happy with . They sent a courier and time to suit me to pick up the saddle. When saddle sold I had a swift payment. I would definitely use saddles direct again !
26 agosto 2025
Non scritta su invito
Risposta di Saddles Direct
Hi Alison,
We are so happy to hear we could make your saddle selling experience positive!
We look forward to helping again in the future :)
Best,
Saddles Direct
Extremely low quote against what they were selling same saddle for!
Quote was just under a third of what they had same saddle for sale, part exchange quote was insulting. Got a quote and payment 3 times the amount and paid £600 less for part exchange on the same new saddle as from saddles direct. No brainer which I took. Got a brand new saddle and px mine and saved over £600 by using another company.
I felt insulted by the ridiculous offer made and felt it was a very unfair deal offer for a saddle sold for £900 was of just over £300! And advertised on their site for a lot more! Look around elsewhere and check your saddles true value before believing this company
19 agosto 2025
Non scritta su invito
Risposta di Saddles Direct
Hi Anneli,
Thank you for taking the time to share your feedback. I’m very sorry to hear about your experience and completely understand your frustration regarding the valuation you were initially given.
After looking into this further, it appears a mistake was made in identifying your saddle. Your Albion K2 is in fact an Adjusta Legend model rather than a Legend, and this led to an incorrect valuation being provided. The correct market value for this model is typically in the region of £1200–£1400, not the figure you originally received.
Please accept our sincere apologies for this error. We take great care to provide fair and accurate valuations, and we regret that on this occasion a misidentification led to such a significant discrepancy. We have since revised your valuation and shared the correct details directly with you.
We truly appreciate your feedback, as it allows us to improve our processes and ensure this does not happen again. If you’d like to discuss this further or if we can assist in any other way, please don’t hesitate to get in touch.
Kind regards,
Saddles Direct
Super easy, hassle-free way to sell your saddle
Using Saddles Direct to sell my saddle was really easy. I sent through photos of the saddle and they then offered to sell it at a price I was happy with. It was a great and hassle-free way to sell my saddle - no answering loads of questions from potential users, no risk of being scammed, no users changing their minds. Highly recommend and if I was looking to buy, they have a fantastic range at good prices.
19 agosto 2025
Non scritta su invito
Risposta di Saddles Direct
Hi Karina,
We are so happy we could help sell your saddle!
We look forward to helping again in the future :)
Best,
Saddles Direct
Very good experience
Very good experience. Lovely saddle. Unfortunately was damaged in transit by the courier. Saddles Direct were proactive and helpful in that situation and were able to see from my photos what damage had been done. They reduced the price of the saddle due to the damage and the refund was received within a few days. A difficult situation but was handled in a positive and professional manner.
28 luglio 2025
Risposta di Saddles Direct
Hi Nicola,
We apologise again for the damange during transit, but do hope you love your Fairfax!
We are happy to help again in the future :)
Best,
Saddles Direct
The team at saddles direct have been…
The team at saddles direct have been lovely and very knowledgeable helping me get the right saddle for my new pony.
4 agosto 2025
Risposta di Saddles Direct
Hi Miss Flude,
We are so happy we could help find you a saddle for your pony!
Enjoy your new, comfy rides :)
Best,
Saddles Direct
Risposta di Saddles Direct
Hi Amanda,
Good to hear! That's how selling your saddle should be :)
Best,
Saddles Direct
Very pleased with my purchase from…
Very pleased with my purchase from Saddles Direct.
30 luglio 2025
Risposta di Saddles Direct
Hi Jane,
We are so happy we could help!
Enjoy your saddle pad ;)
Best,
Saddles Direct
Very helpful and excellent service.
30 luglio 2025
Risposta di Saddles Direct
Hi Susan,
Thank you for your feedback!
We look forward to helping you again in the future :)
Best,
Saddles Direct
Great experience
Sold my saddle for what I wanted for it and ended up getting exactly what I hoped for. It also sold fairly quickly which was nice! Whenever I emailed to ask for an update or with questions they got straight back to me
28 luglio 2025
Non scritta su invito
Risposta di Saddles Direct
Hi Molly!
Thank you so much for your kind review :)
We are happy we could help sell your saddle!
Best,
Saddles Direct
A great selling experience thank you.
A great selling experience thank you.
21 luglio 2025
Non scritta su invito
Risposta di Saddles Direct
Hi,
We are so glad we could make your saddle selling experience a positive one!
Best,
Saddles Direct
I'm really happy to endorse Saddles…
I'm really happy to endorse Saddles Direct, communication was excellent and they definitely wanted to make sure they got the right price for your saddle, even it took longer and not just sell it quickly. Much appreciated.
21 luglio 2025
Non scritta su invito
Risposta di Saddles Direct
Hi Mitchell,
We are so glad we could help sell your saddle!
We look forward to helping you again in the future :)
Best,
Saddles Direct
I fully recommend the Saddles Direct for…
I fully recommend the Saddle Direct for selling second hand saddles on behalf of others
I had tried for a while to see my Black County saddle privately and decided to use the services of the Saddle Direct
The service received was great and although it took a while to sell, it eventually did and payment was received via bank transfer
16 luglio 2025
Non scritta su invito
Risposta di Saddles Direct
Hi Lauren,
Thank you so much for your kind feedback it's much appreciated!
We look forward to helping you again in the future :)
Best,
Saddles Direct
Professional company
Professional company. Good feedback when I asked for updates. Took 6 months to sell but it was out in trial a lot with the saddlers so excellent coverage. The pick up process was ok but maybe doesn’t update quick enough as I had messages that they were due to pick up again when it had been delivered. I was pleased not to have to reduce the price. Overall great service.
14 luglio 2025
Non scritta su invito
Risposta di Saddles Direct
Hi Gill,
We are so glad we could make your saddle selling experience positive!
We look forward to helping you again in the future :)
Best,
Saddles Direct
Shame it didn't fit, nice saddle.
Quick delivery, unfortunately the saddle didn't fit, so they kindly arranged a pickup for return. Quick painless process, however, as well as the courier costs £50, they also charge 3% of the saddles value for returning it. So £95 down, lesson learned.
4 luglio 2025
Risposta di Saddles Direct
Hi Frances,
Thank you so much for your kind review! We hope your saddle search becomes more positive!
Apologies about the restocking fee, this is a transaction through our cards and so we do not get this money back!
We look forward to helping again in the future :)
Best,
Saddles Direct
Risposta di Saddles Direct
Hi Bethan,
Thank you for your feedback, it's much appreciated!
We look forweard to helping again in the future :)
Best,
Saddles Direct
Risposta di Saddles Direct
Hi Petrina,
We are happy to have helped! Enjoy youtr gullet bar, hopefully it makes for a better fit!
Best,
Saddles Direct
Like the service to begin with but…
Like the service to begin with but still waiting for my refund?
18 giugno 2025
Risposta di Saddles Direct
Hi Lucy!
Your order refund was processed by ourselves June 25th, as you used Paypal it may take a little longer for it to go through on their end.
Please do let us know if there are any issues :)
Best,
Saddles Direct
Risposta di Saddles Direct
Hi,
We are so glad you had a positive experience with us!
We look forward to helping again in the future :)
Best,
Saddles Direct
Been with Saddles direct since 2018 and…
Been with Saddles direct since 2018 and they have always provided an excellent customer service! Sarah is amazing with my boys and wouldn’t go with anyone else!
25 giugno 2025
Non scritta su invito
Risposta di Saddles Direct
Hi Katie,
Thank you so much for the kind feedback, we really appreciate it!
We look forward to helping you again in the future :)
Best,
Saddles Direct
Quote was received quickly and…
Quote was received quickly and collection process was exactly as stated and very straightforward
16 giugno 2025
Risposta di Saddles Direct
Hi Al,
We are happy to hear you had a positive experience with ourselves!
We look forward to helping again in the future :)
Best,
Saddles Direct
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