Saddles Direct Recensioni 

421
•
TrustScore 4.5 su 5

4,5

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Valutata 1 stelle su 5

Terrible customer service and communication. Requested a valuation at the beginning of July and received a quick response to say couldn’t quote at that time but to reply to their email in 4 weeks... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

I have been using Sarah at Saddles Direct for nearly 8 years and find her to be Professional, punctual, deeply compassionate and understanding and respectful of my own and my horse’s needs. Sarah is... Leggi di più

Valutata 5 stelle su 5

From the courier pick up from home to the sale of both of our Fairfax saddles Saddles Direct have impressed. The process from start to finish has been efficient, and totally pain free ! They do all... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

I ordered some of the wider stirrup leathers after taking a liking to the big brand ones. After seeing them myself in a local tack shop I wasn't overly keen on the quality. I ordered the ones from... Leggi di più

L'azienda ha risposto

Dettagli dell'azienda

  1. Selleria
  2. Negozio di articoli per equitazione
  3. Negozio di attrezzatura per l'equitazione

Scritti dall'azienda

We help riders find the perfect saddle for them, their horse, their riding and their budget. We give riders risk-free ways to sell their saddles quickly and for the best price. We understand the importance of having the right saddle and the difficulty in finding one. So we offer riders the best choice and a personal service, providing friendly, expert guidance to help them find a saddle, and the professional support they need to feel confident that it is right and fits. We offer riders a variety of hassle-free options for selling their saddle and a large audience of potential buyers. We want riders to get more out of riding, spending less time finding or selling their saddle and more time riding in one that’s right.


Informazioni di contatto

4,5

Eccellente

TrustScore 4.5 su 5

421 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Non risultano inviti alla recensione recenti

Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative

Ha risposto al 100% delle recensioni negative ricevute

Solitamente risponde entro 1 settimana

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

4,5

Tutte le recensioni

(421)

13 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

Fantastic from start to finish

Claire the saddle fitter at saddles direct was amazing and very patient as we needed to change a few gullets in different saddles! We finally agreed on a new Arena saddle for my 4 year old and it arrived within a few days ! The whole process was quick and easy. Would definitely recommend this company. Thank you Jen

18 luglio 2024
Valutata 5 stelle su 5

Very helpful staff

I currently have a saddle on trial. It was dispatched on a day to suit me and the team are being very helpful and prompt in responding to queries.

16 luglio 2024
Valutata 4 stelle su 5

Overall, a really good service.

The process of selling my saddle was clear and transparent, the instructions were helpful and the price was very fair. Even though it took a while to sell, the price was not reduced, which impressed me. My only quibble is that I had to chase to find out what was happening - on my first enquiry, I was given a code to track my saddle but after a few weeks it no longer worked and my saddle had disappeared from the website. I sent another email and was told that it had been sold, subject to a "cooling off" period and that accounts would be in touch once this had expired. Once it was sold, payment was very prompt. Overall, a really good service.

19 luglio 2024
Non scritta su invito
Valutata 5 stelle su 5

Excellent

Excellent, really helpful, found what I was looking for and posted it out

11 luglio 2024
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Risposta di Saddles Direct

Thank you so much for you kind words, they mean so much to the team here at Saddles Direct.
We look forward to helping you again in the future.
Lots of love, the Saddles Direct Team

Valutata 4 stelle su 5

Easy and Friendly.

Quick. Easy. Efficient. Friendly. Can not fault their customer service!
One less star for simple reason of, no commission percentage rate was viewable. I was able to work out the percentage myself, after being given the valuation amounts. Having the commission rate viewable helps the customer make informed decisions.

3 luglio 2024
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Risposta di Saddles Direct

Thank you so much for you kind words, they mean so much to the team here at Saddles Direct and we will definitely take your feedback onboard.
We look forward to helping you again in the future.
Lots of love, the Saddles Direct Team

Valutata 5 stelle su 5

Really straight forward

Really straight forward, great communication and very efficient. Took all all stress of selling private away and really happy with evaluation

3 luglio 2024
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Risposta di Saddles Direct

Thank you so much for you kind words, they mean so much to the team here at Saddles Direct.
We look forward to helping you again in the future.
Lots of love, the Saddles Direct Team

Valutata 5 stelle su 5

Excellent Service!!

A simple and easy process to sell a saddle. Excellent and expert advice at all levels of the process - and everything went well. I would recommend this service to anyone looking to pass on surplus horse equipment.

15 luglio 2024
Non scritta su invito
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Risposta di Saddles Direct

Thank you so much for you kind words, they mean so much to the team here at Saddles Direct.
We look forward to helping you again in the future.
Lots of love, the Saddles Direct Team

Valutata 5 stelle su 5

Excellent service as always

Excellent service as always.
Highly recommend saddles Direct

9 luglio 2024
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Risposta di Saddles Direct

Thank you so much for you kind words, they mean so much to the team here at Saddles Direct.
We look forward to helping you again in the future.
Lots of love, the Saddles Direct Team

Valutata 5 stelle su 5

Smooth sale of saddle

Smooth process from start to finish, sold my saddle with saddles direct on a commission sale after struggling to sell via other routes. Took a few months from start to finish but very easy process from sending my saddle to them to receiving the final payment. Highly recommend and grateful for a hassle free sale.

12 luglio 2024
Non scritta su invito
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Risposta di Saddles Direct

Thank you so much for you kind words, they mean so much to the team here at Saddles Direct.
We look forward to helping you again in the future.
Lots of love, the Saddles Direct Team

Valutata 5 stelle su 5

I would like to say a huge Thankyou to…

I would like to say a huge Thankyou to Sarah she is always so helpful and very professional ,she has a unique bond with Lucas who trusts her 100% which is very important too me.please pass these comments onto her
Many thanks Sandy

26 giugno 2024
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Risposta di Saddles Direct

Thank you so much for you kind words, they mean so much to the team here at Saddles Direct.
We look forward to helping you again in the future.
Lots of love, the Saddles Direct Team

Valutata 4 stelle su 5

Selling my saddle

So far my saddle is with saddles direct to be sold. Reasonable price offered

25 giugno 2024
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Risposta di Saddles Direct

Thank you for taking the time to leave us a review, we'd love you to come back and update your review once your saddle has sold about how your found the process :) Team SD

Valutata 5 stelle su 5

Quick easy efficient

Quick easy efficient

1 luglio 2024
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Risposta di Saddles Direct

Thank you so much for you kind words, they mean so much to the team here at Saddles Direct.
We look forward to helping you again in the future.
Lots of love, the Saddles Direct Team

Valutata 5 stelle su 5

Absolutely lovely ladies!

I asked for advice virtually because I have been watching the ladies videos for a long time and needed some advice. I am way too far for them to saddle fit physically. They were so helpful and informative even though they really didn't have to be. I sent some information and some pictures. Truly happy with the ladies and wish them well!

3 luglio 2024
Non scritta su invito
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Risposta di Saddles Direct

Thank you so much for you kind words, they mean so much to the team here at Saddles Direct.
We look forward to helping you again in the future.
Lots of love, the Saddles Direct Team

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