RubberFlooringInc Recensioni 2260

Malia was super helpful this morning! She found my new order and even offered to wait on the phone with me while we spoke with the freight company. Great customer service!

Lydia served me every step of the way. There was a small mixup in the order process and she was able to follow thru and resolve it extremely efficiently and professionally. Best of all she kept me informed at all times. Can’t speak highly enough of her dedication to customer service and satisfaction.

Simply awesome.

First, my sales rep Nick was amazing! Kudos to him for being so helpful, knowledgeable, and kind.

Second, customer service was 100% what you would want out of any company. I was only ordering $500-900 worth of product and contacted them a bunch of times over the span of a week. Every single time I got someone they were pleasant and overly helpful. Haven’t received the order yet, but I’m sure I will be happy, because I know exactly what I’m getting. I’ve ordered same stuff from another company in the past.

Third, and finally, the price! Price was about 30% better than Amazon or ANY other company.

I am so happy right now with this company!

Loooong story but I won’t do that to you. Over $2k ordered over 3 orders. No invoices ever received, only one showed up in my account (because I placed that via phone). No they aren’t in my spam folder as I received other emails from them. Multiple phone calls, no one fixed my concerns until I met Dalia. Dalia was amazing and followed up multiple times to ensure my needs were met. The tiles need better quality control, screws and slats were falling out as you removed the tiles from the boxes. I added about 400 screws to reinforce, adding hours and hours to the job. As we walk on them, screws still pop out, so I replace them. After the first rain, the tiles had water spots we couldn’t remove, with any type of cleaner or vinegar as they suggested. Stain easily around the grill.

They look great other than the spots. Get hot just like other tiles. If they added four screws to each tile and had quality control checks, these Helios six slat deck tiles could have been amazing.

Thanks to Dalia and her supervisor, I received a refund of the original order for the tiles. So the deck cost me about $300 out of pocket and 4 times longer than it should have. Time will tell if my wife asks me to replace in a year or two.

Thank you Dalia, you may have made me be a repeat customer.

Had a problem getting the mat that I order for my Nitro Tiles. Tiles are shipped but mat won't be here on time. Called Garage Floor Inc. & talked with Jonathan about the problem. He was extremely helpful & very professional. Great company. Thank you all

Jonathan was pleasant and helpful, even though my issue was not completely resolved. He said he would follow up with more information on my order.

I have been waiting on a promised refund for an item that never shipped for over two months. I have reached out over several weeks and received promises from customer service that they have started the process without result. At this point, I will be reaching out to my bank.

Customer service was phenomenal.

Jonathan Hedgecoke had helped me in tracking my order and made me feel at ease. If you get this gentleman, please know that you are in good hands! RubberFlooringInc should be very proud that they have an outstanding employee on their team. I wouldn't doubt that Jonathan embodies as a perfect employee within this organization.

Malia is soooo awesome. She helped me with getting an additional box of flooring since we ran a little short. We had the flooring since the beginning of May, but wasn’t able to install it until a few days ago after our patio was finished. Malia never hesitated to escalate it to her supervisor to get approval for a courtesy box to be sent to us. Thank you again Malia.

Ordered flooring for my new shop, extremely fast shipping. Was missing some edging so I called up and talk to Malia. Told her the situation and she handled it quickly. I actually order some more stuff while on the phone for her that I forgot the first time around and it was all taken care of at the same time. Will be a lifelong customer, as long as the flooring lasts! :) Thanks again

I purchased a couple of 4 x 6 mats that ended up being shorter than 6 feet. Once i explained the situation and provided pictures to management the company issued replacements. Thank you :)

Malia was very patient and took the steps to get the process of getting a reorder done for myself. I was told that it couldn’t be done until the damages ordered was received but Malia took the proper steps to make sure that a new order was created for myself.

UPDATE - They sent me a follow-up offer after replying to this review. Four rolls of what they claimed to only have 2.5 of for $100 more dollars. How does this make any sense? Does anyone at this company care?

Ordered 4 rubber rolls for the 4th of July sale, a week later I got an email saying they can only sell me 2.5 rolls. I called in early in the morning to get this sorted out — the fair thing to me sounds like switching out 2 of my rolls at no extra charge. I don't even care what colors you send me.

I waited on the phone for 60 minutes and with no resolution and ultimately a full refund.

First off, why sell me 80' when you only have 50'. Secondly, how are you telling me this a whole week later. And lastly, why is there no effort in trying to make this right.

Customer support tells me they can't switch out my products. Can't help me with the price of the new rolls. Can't transfer me to someone who can help

I've lost time at work and overall I'm very frustrated. Bad customer support, bad eCommerce website. Don't recommend their services.

Helped by Jasmine.

Jonathan H. was very helpful in assisting me with a problem with my order as well as being super polite 🙂

Jonathan help clear up and correct my order due to it being shipped to AZ instead of MD. He was able to answer and address all of my questions and spent the time to call the shipping company to reroute my order.

What a very nice and pleasant guy - Jonathan Hedgecoke. Expertly assisted me in making the right choice about my purchase.

Jonathan was very helpful in finding when my order will be coming in. Waited online with the shipping company until they finally answered over half an hour great customer service thank you very much.

This is Edward Trevino, Owner of Omnia Athletics. i can not express enough how important customer service is when it comes to a growing business. As my business grows the demand of equipment i need grows. finding a reliable vendor is truly important. having a respectful, positive attitude and simply "how can i solve this problem" mindset is exactly what Mr. Joathan Hedgecoke gave me. not only did he answer the phone calm and positve i didnt even care if he could help me or not because he just sent such good energy my way i was just happy to have him try his best to help me. With the problem i had being a tracking of a package he goes out of his way to make point of contact with all parties involved and not only did he do that but he resolved my problem and ensured me of a follow up call just to make sure my problem was 100% resolved. with such a heavy market for equipment vendors because of jonathan Hedgecoke i would go out of my way to simply call him and who he is working for as my businesses main vendor. Rubberflooringinc is Truly luck to have a Specialist like himself in their downline. On behalf of all athletes at Omnia Athletics we thank you Jonathan Hedgecoke for your support in helping us grow our gym and keeping peace of mind that we are working with professionals.

Jonathan Hedgecoke was incredibly helpful, super cheerful and pleasure to deal with on the phone today! He answered all of my questions thoroughly!

Jonathan Hedgecoke helped me right away and was very pleasant to deal with. My issue was resolved and concerns were answered.