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Valutata 4 stelle su 5

They delivered my mattress in a timely manner. The mattress was well packed and in good condition. The website was easy to use. Very happy with customer service when I had any questions.

Valutata 5 stelle su 5

We were contacted at the start & given options for delivery day. Box slightly damaged in transit but reported & they were happy for us to open to check for internal damage & none was found. Bed went... Leggi di più

Valutata 1 stelle su 5

UPDATE NOV 2024 - Bank issued refund and are pursuing Room to Grow for fraud. SCAM - DO NOT USE. All positive reviews are fake. DO NOT PLACE AN ORDER WITH THEM! Reported to tradi... Leggi di più

Valutata 1 stelle su 5

Ordered a bed in March 2025 with a 3-6 week wait time. After 8 weeks, no bed and no communication from RTG. When I contacted them they had many excuses (manufacturing, supply etc, as per other user ex... Leggi di più

L'azienda ha risposto

Dettagli dell'azienda

  1. Negozio di mobili per camere da letto

Scritti dall'azienda

The UK's leading on-line retailer of children's beds, furniture and accessories. Creating happy spaces for your child to grow, learn, develop and discover who they want to be. Our product experts will help you find the perfect bed and furniture, from bunk beds, midsleeper beds, high beds and storage beds.


Informazioni di contatto

2,7

Scarso

TrustScore 2.5 su 5

457 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Non risultano inviti alla recensione recenti

Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative

Ha risposto al 100% delle recensioni negative ricevute

Solitamente risponde entro 2 settimane

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2,7

Tutte le recensioni

(457)

30 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

Veera cabin bed with trundle

We were contacted at the start & given options for delivery day.
Box slightly damaged in transit but reported & they were happy for us to open to check for internal damage & none was found.
Bed went together well & looks lovely our son is very happy.

1 ottobre 2026
Non scritta su invito
Valutata 5 stelle su 5

Absolutely fantastic service from the…

Absolutely fantastic service from the guys at Room to Grow . The studio bed is beautiful and very sturdy, the installation was quick ( about an hour) and super professional in a restricted space .
Delivery was also a week earlier than expected which was great for us .
I would highly recomend this company and their product

8 ottobre 2026
Non scritta su invito
Valutata 1 stelle su 5

Misleading descriptions, wrong colour, unusable trundle and inadequate compensation

I recently purchased a bed with a trundle from Room to Grow, and the entire experience has been deeply disappointing due to misleading product descriptions and dismissive customer service.

Incorrect Colour: The bed shown on their website was an ivory white (called Cashmere), but what arrived was light grey. When I pointed this out, customer service simply brushed it off, saying that's just the colour it comes in. Because we were in an urgent hurry, we were forced to keep it.

Incorrect Sizing & Unusable Trundle: After assembling the bed, we found that the trundle does NOT fit a 190 x 90 cm mattress, despite Room to Grow specifically listing that exact size on their website. The trundle is currently useless unless we pay for custom carpentry to alter the frame or buy an new impractically small mattress.

Unhelpful Resolution: When I brought the sizing issue to their attention, they admitted the mistake and updated the website specifications, but offered zero practical solution for the bed already in my home. Their idea of compensation was a insultingly low 5% refund, which doesn't even begin to cover the cost of fixing their error or the inconvenience caused.

Room to Grow gets 1 star across the board: misleading product marketing, poor product quality, and dreadful customer service. Save yourself the hassle and shop elsewhere.

5 ottobre 2026
Non scritta su invito
Logo di Room to Grow

Risposta di Room to Grow

Thank you for the review and can I first say that we are very sorry for the fact that the trundle size on our website was incorrect, this was a human error and we acknowledged immediately when you identified it; we apologised and offer to collect and refund you for the item.
Mistakes sometimes happen and we appreciate that this can impact on customers and is very annoying and upsetting.
You decided that you didn't want to return the the item and accepted a partial refund.
You had not purchased a trundle mattress from us for the correct size of the trundle bed and we offered to supply you one with a large discount.
As a customer you chose to keep the trundle, declined to order a mattress that would have fit the trundle bed and opted to employ a joiner to adapt the trundle; which we would never suggest you do as any adaptations would mean that the trundle has not been safety tested so we can't encourage or pay towards this action.
I understand that you have left a negative review but feel that we tried all we could to rectify the situation and apologise for your inconvenience.

Valutata 4 stelle su 5

Just bought a bunk bed from Room to…

Just bought a bunk bed from Room to Grow following a suggestion from my wife our oldest might be getting to big. Being someone who doesn't believe in "just having to get by" if it's needed, it's needed and the offers these guys had far surpassed most other lender.

The reason for the 4 star is that the instructions are not marked / numbered, it took us a good half an hour to line everything up and if it wasn't for the images on the instructions being good, ie holes etc, we'd have been stuck! This as well as the foreign delivery driver demanding we take the delivery, photograph it for him and go without not checking to see if there was any damage, which there was sadly one of the frames was split but made do! Oh and he was on his phone whilst driving, ouch 🤕.

25 settembre 2026
Non scritta su invito
Valutata 5 stelle su 5

Heritage Ottoman Small…

We ordered the Heritage Ottoman Small Double Bed. Delivery was within the estimated time frame and good communication on the day. Build was relatively easy but screws and bolts could do with being separated in advance and labelled as opposed to all being in one bag. Our son is delighted with his new bed and it looks good.

19 settembre 2026
Non scritta su invito
Valutata 5 stelle su 5

Definitely did what it said on the tin…

Definitely did what it said on the tin so to speak. Good communication between order and delivery. Delivery service gave good communication and delivery was in the time frame quoted. The product was excellent and as advertised. Relatively simple to assemble. Definitely needed two people to assemble the high sleeper loft bed we ordered. Only negative comment I would make is that the company said 3 hours to assemble but in was more like 10. Happy overall with the product and service and would recommend the company.

5 settembre 2026
Non scritta su invito
Valutata 5 stelle su 5

Very Happy!

Ordered a Stompa single bed in white, which was much cheaper than on John Lewis. Bed arrived in 3 days. Good communication from delivery company. Good solid bed and easy to put together in a very small room. My daughter was very pleased with it.

21 agosto 2026
Non scritta su invito
Valutata 5 stelle su 5

Ordered a high sleeper bed with desk…

Ordered a high sleeper bed with desk and futon.
Easy to order. I received an email to say that someone would contact me within 5 days to arrange delivery and assembly. I had a call on day 5 and they arranged to deliver and assemble the bed two days later. The bed took one hour to assemble, and the men were very lovely. They took all the rubbish away with them and the bed looks lovely. Can’t fault the service. My only slight issue was that, the bed was slightly overpriced compared to other company’s. But other company’s didn’t offer the assembly service. So overall we are very happy.

5 luglio 2026
Non scritta su invito
Logo di Room to Grow

Risposta di Room to Grow

Thank you for your feedback

Valutata 5 stelle su 5

Easy shopping experience

Very easy website to navigate and get to the product you need. Was slightly cheaper than elsewhere and various specifications of the bed we wanted for my daughter were available. Delivery was arranged quickly and smoothly after the order had been processed and the we received the bed just a week after we ordered it. Product was of high quality as expected.

3 giugno 2026
Non scritta su invito
Logo di Room to Grow

Risposta di Room to Grow

Thank you for your feedback.

Valutata 5 stelle su 5

Wonderful bed

Wonderful bed
From the various options on the website, we found the one suitable for us. We are very pleased with the purchase!

22 maggio 2026
Non scritta su invito
Logo di Room to Grow

Risposta di Room to Grow

Thank you for your feedback

Valutata 4 stelle su 5

Great communication all the way through…

Great communication all the way through from placing the order.
Really fast delivery, very efficient.
Item packaged very securely and delivery went smoothly.
Item as described .
Would shop with Room to Grow again

15 maggio 2026
Non scritta su invito
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Risposta di Room to Grow

Thank you for your feedback

Valutata 5 stelle su 5

Hadn't checked the trust pilot before…

Hadn't checked the trust pilot before ordering and would have likely put me off, however I ordered a matress and all went fine, admittedly it was originally due on the Wednesday but was rescheduled to the friday but not the end of the world! Good product, thanks!

1 maggio 2026
Non scritta su invito
Logo di Room to Grow

Risposta di Room to Grow

Thank you for your feedback.

Valutata 5 stelle su 5

Smooth experience, great products

I’ll admit, I was a bit skeptical after reading some reviews post-purchase, but my experience was actually seamless. I ordered a bunk bed with two mattresses and received an instant confirmation.
The communication was excellent: the manufacturer messaged me the very next day to book a delivery slot. They offered a window 15 days out between 10:00–12:00, and the driver arrived right at 10:00 sharp. Everything arrived in perfect condition with no missing parts or damage. The quality is exactly as described, and most importantly, the kids absolutely love their new beds. Definitely a 5-star experience for us!

13 aprile 2026
Non scritta su invito
Logo di Room to Grow

Risposta di Room to Grow

Thank you for your feedback.

Valutata 5 stelle su 5

Good Experience for Mattress

I was a little worried before ordering anything from this website because of trustpilot point but i wanted take the risk because of price and product. I bought a mattress for my new born. The shipment was very quick and well packed.

3 aprile 2026
Non scritta su invito
Logo di Room to Grow

Risposta di Room to Grow

Thank you for your review

Valutata 4 stelle su 5

reasonable experience, good mattress

Bought a Stompa mattress for my kid, which is great. Perfect little first mattress for her first "big bed".

Order process was straight forward, however after not receiving any shipping notification 5 days after placing an order, I reached out via email. Had a response back to say it'll be sent the next day, which it was and was shipped over night. A shame I had to chase, and given how quick shipping was done very much felt like it was done because I chased. Hence the 4 stars instead of 5.

10 febbraio 2026
Non scritta su invito
Logo di Room to Grow

Risposta di Room to Grow

Thank you for your feedback.

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