Romans - Tilehurst Recensioni 

94
TrustScore 4.5 su 5

4,5

30-30a School Road, RG31 5AN Tilehurst, GB


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Valutata 5 stelle su 5

The team at Romans Tilehurst were very helpful during in my recent move to my new rented property. Nathan, Charlotte and Lorraine from move management were especially helpful in making the move as sm... Leggi di più

L'azienda ha risposto

Valutata 1 stelle su 5

bad service, I booked a visit to a property and the agent called me this morning to cancel as they have accepted an offer. surely you should allow the "booked " viewings to view and not take further b... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

It's been an absolutely lovely experience. We were going through a bit of a rough period, but thanks to them we have been able to find a suitable accomodation for us very quickly. They explained us ev... Leggi di più

Valutata 5 stelle su 5

On a Positive, Sarah Thomas has been absolutely amazing. She has gone above and beyond what should be in her normal remit. Amazing communication and a 5 star service from her. The negative - Was al... Leggi di più

L'azienda ha risposto


Dettagli dell'azienda

  1. Agenzia immobiliare
  2. Investimenti immobiliari
  3. Perito valutatore immobiliare
  4. Perito immobiliare

Informazioni su Romans - Tilehurst

Scritti dall'azienda

Established in 1987, Romans is one of the South East’s largest property groups specialising in lettings, sales, and property investment.

Whether working with a landlord, tenant, buyer, or seller, we are passionate about achieving the best outcome for our customers. We aren’t afraid to question the status quo in order to make innovative changes that will directly benefit them!

We value long lasting relationships, and we’re committed to always delivering a professional service with honesty and respect. Our partners include Mortgage Scout and Bode Insurance, and we collaborate with them daily to ensure Romans customers can get everything they need under one roof.

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Book free rental valuation

Your local property experts

Scritti dall'azienda

Whether you're looking to sell or let your home, our teams are on hand to help.

From start to finish, we cover all aspects of your property journey with our full range of services.

No matter your property goals, we work tirelessly to achieve them

From the very first day we opened as a single branch in 1987, Romans has continually evolved to meet the changing needs of our customers, and today, we’re here to help with every aspect of your property journey.

Informazioni di contatto

  • 30-30a School Road, RG31 5AN, Tilehurst, Regno Unito

Genuinely local, truly expert

For expert advice from professionals, speak to us today.

4,5

Eccellente

TrustScore 4.5 su 5

94 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Non risultano inviti alla recensione recenti

Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative

Ha risposto al 97% delle recensioni negative ricevute

Solitamente risponde entro 1 settimana

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

4,5

Tutte le recensioni

(94)

156 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

Purchase of a Property

On a Positive, Sarah Thomas has been absolutely amazing. She has gone above and beyond what should be in her normal remit. Amazing communication and a 5 star service from her.
The negative - Was allocated a move manager that i only heard from once and then I understand he left.
Didn't use Life Time Legal in the end

12 agosto 2024
Non scritta su invito
Logo di Romans  - Tilehurst

Risposta di Romans - Tilehurst

Dear Mrs Stanford

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving Sarah a 5 star rating!. Thank you for also raising the issue with the move manager this will be fed back and apologize you had that experience

Many thanks
Customer Care Team

Valutata 5 stelle su 5

Mark , Steve and Nathan

We are very grateful to Mark, Nathan, and Steve.

Everyone at Romans Tilehurst welcomed us very warmly.

We highly recommend them.

Thank you very much.
Claudio and Jessica

26 luglio 2024
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Risposta di Romans - Tilehurst

Good Afternoon

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks
Customer Care Team

Valutata 5 stelle su 5

Best agents of Romans

I have had a great experience in finding a perfect property to rent. Our agent was Steve who guided us throughout the whole process to get the property sorted for us to have a smooth move in. I would like to thank the whole Romans team for making it happen for me to get a house to stay in.

20 giugno 2024
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Risposta di Romans - Tilehurst

Dear Rhea

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving Steve and the team a 5 star rating!

Many thanks
Customer Care Team

Valutata 5 stelle su 5

Fantastic and proffessional service

28 giugno 2024
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Risposta di Romans - Tilehurst

Dear Damian

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks
Customer Care Team

Valutata 5 stelle su 5

In recently leaving a rented property…

In recently leaving a rented property the service, guidance and general assistance from Mark in Lettings and then Sarah in sales was faultless.

Normal, compassionate, polite and friendly people.

3 giugno 2024
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Risposta di Romans - Tilehurst

Dear Alex

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks
Customer Care Team

Valutata 5 stelle su 5

Romans Team

I have used Romans for a number of years to manage our rental properties. I cannot speak highly enough of the whole team in Tilehurst with a special shout out for Mark and Steve. They both go over and above to help in anyway they can to ensure the process is as smooth as possible.

25 aprile 2024
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Risposta di Romans - Tilehurst

Dear Dawn Gillett

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

Valutata 5 stelle su 5

Exceptional Service and Communication from Romans Tilehurst.

I recently began renting a property through Romans Tilehurst and I couldn't be happier with the service I've received. From the moment I first contacted them, I was impressed by their professionalism and dedication to providing excellent service.
Steve, Nathan, and Lorraine from the Romans team have been incredibly helpful throughout the entire process. They were always available to answer my questions and address any concerns I had. Their quick response to my emails and telephone calls made me feel valued as a client and ensured that everything ran smoothly.
The communication with my new landlord facilitated by Romans was top-notch. They acted as a bridge between us, ensuring that all necessary information was communicated promptly and accurately.
Overall, I am delighted with my experience renting through Romans Tilehurst. Their commitment to providing outstanding service and their professionalism are truly commendable. I highly recommend them to anyone looking for a reliable and trustworthy estate agent in the area.
Thank you, Steve, Nathan, Lorraine, and the entire Romans Tilehurst team, for making my transition into my new rental property a seamless and pleasant experience.

24 aprile 2024
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Logo di Romans  - Tilehurst

Risposta di Romans - Tilehurst

Dear Lisa

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

Valutata 5 stelle su 5

From my first contact with Romans it…

From my first contact with Romans Tilehurst it was a seamless transaction. Mark was very approachable and explained everything fully and put me at ease straightaway. I later met the manager Steve who took time out to go over a couple of points for me, nothing was too much trouble and Nathan was very responsive, they are a great team, well run and very customer friendly, i highly recommend them.

19 marzo 2024
Non scritta su invito
Valutata 5 stelle su 5

An extremely professional service

An extremely professional service. We can’t thank Mark and Nathan enough. It was a great pleasure to work with them.we had extremely exciting, emotional and beautiful moments with them during the rental process. They supported us in every way during this difficult process and this means a lot to us. They are an extremely professional team, together with their managers Steve.
Highly recommended

2 marzo 2024
Non scritta su invito
Valutata 5 stelle su 5

Romans Tilehurst cares

Was assisted by Nathan, Mark and Lorraine in securing a rental property. This was after a couple of letdowns from other agencies. They were responsive, caring and acted with integrity! 5 stars to the team.

29 febbraio 2024
Non scritta su invito
Valutata 5 stelle su 5

Great experience!

My first year with Romans but made a very good impression! Nathan showed us the property that then he helped us secure! He was really helpful with any questions that we had and always checked in to make sure we are okay! Really recommend!

8 febbraio 2024
Non scritta su invito
Valutata 5 stelle su 5

Nathan

Nathan , based at The Tilehurst Branch , was very helpful , professional , and followed up once I moved into my new home , his colleagues Steve and Mark , were also a great help . Particular thanks to Nathan once again , for working closely with me all the way .

20 dicembre 2023
Non scritta su invito
Valutata 1 stelle su 5

They don’t care about people.

They don’t care about people.
They nearly left us homeless and looking for another place in last moment. We wanted to rent house from Romans, we went through all checks and week before we needed to move out of previous property they said that the tenant doesn’t want to move out. They didn’t offer another option, they were rude and ignorant.
This is the office in Tilehurst.
I do not recommend.

29 marzo 2023
Non scritta su invito
Valutata 5 stelle su 5

Thank you Romans Tilehurst

It's been an absolutely lovely experience. We were going through a bit of a rough period, but thanks to them we have been able to find a suitable accomodation for us very quickly. They explained us everything, answered to all our questions, been very available and courteous. It's been such a smooth process so I would like to personally thank Nathan, who really helped and supported us, as well as Mark, Steve and Lorraine. Thank you guys, couldn't recommend you enough!

27 ottobre 2023
Non scritta su invito
Valutata 5 stelle su 5

Professional and personal

Very professional approach from Mark and Nathan . Completed proper DD on prospective tenants which is reassuring and said No if any issue’s discovered ( unlike other agents who just want their commission!). Kept me informed

22 agosto 2023
Non scritta su invito
Valutata 5 stelle su 5

So helpful

Can not fault Romans they helped my family get a new home extremely quick when our old landlord decided to sell up, we will be forever greatful especially to Nathan who was professional when doing our viewing and very helpful keeping us updated whilst waiting for our tenancy to start. The documents leading up to the tenancy were easy to understand and great how you can see where your progress is!

27 luglio 2023
Non scritta su invito
Valutata 5 stelle su 5

Mark Porter​ is very helpful and full…

Mark Porter​ is very helpful and full of experience.
He is in Tilehurst and Newbury Romans .He is an about pleasure and would recommend anyone to go in and engage with him if they are looking to rent or let a property. He communicates well and kept me completely up to date with the process of letting through home. We appreciated and understood the peace of mind he gave me, when they touched base with me each day. A huge thank you to Mark.

18 luglio 2023
Non scritta su invito

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