As a tenant, I have had a very positive experience working with Jessica Phillips. She has been incredibly helpful and responsive, always quick to address any queries or concerns that arise. What sta... Leggi di più
L'azienda ha risposto
Sede
Cambia sede1 Chalfont Court Chalfont Way, RG6 5SY Lower Earley, GB
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Lower Earley branch - We cannot fault Joshua for his professionalism and expertise once we had found our next family home. He was consistent in his approach and explained the process and next steps we... Leggi di più
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Adam & Joshua in particular have been amazing through this very tumultuous journey over the last 13 months. Can’t forget Ollie in the earlier days and Izzy for a while too - all of whom helped us n... Leggi di più
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Romans was our rental agent. Received absolutely terrible service from the property manager. The boiler thermostat and circuit board gave up just as winter started. After numerous back and forth with... Leggi di più
Dettagli dell'azienda
Informazioni su Romans - Lower Earley
Scritti dall'azienda
Established in 1987, Romans is one of the South East’s largest property groups specialising in lettings, sales, and property investment.
Book free sales valuation
Book free rental valuation
Whether working with a landlord, tenant, buyer, or seller, we are passionate about achieving the best outcome for our customers. We aren’t afraid to question the status quo in order to make innovative changes that will directly benefit them!
We value long lasting relationships, and we’re committed to always delivering a professional service with honesty and respect. Our partners include Mortgage Scout and Bode Insurance, and we collaborate with them daily to ensure Romans customers can get everything they need under one roof.
Your local property experts
Scritti dall'azienda
- Whether you're looking to sell or let your home, our teams are on hand to help.
From start to finish, we cover all aspects of your property journey with our full range of services.
No matter your property goals, we work tirelessly to achieve them
From the very first day we opened as a single branch in 1987, Romans has continually evolved to meet the changing needs of our customers, and today, we’re here to help with every aspect of your property journey.
Informazioni di contatto
1 Chalfont Court Chalfont Way, RG6 5SY, Lower Earley, Regno Unito
Genuinely local, truly expert
4,5
Eccellente
24 recensioni
Non risultano inviti alla recensione recenti
Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative
Ha risposto al 95% delle recensioni negative ricevute
Solitamente risponde entro 1 settimana
Come questa azienda usa Trustpilot
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disappointed experience with Romans
I am really disappointed from the service provided , I have rented house through a Roman’s , When the house handed over to me, I found the house dirty & stains, broken Hop, a lot of bulbs not working , dish washer not working , toilet cover broken , bathtub not properly draining.
All this and more on the report & no action at all from Romans , the response I received I will check with Landlord, dispute the fact Roman’s are the property management!!!
20 ottobre 2022
Non scritta su invito
Risposta di Romans - Lower Earley
Dear Customer,
We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance.
Kind regards, Customer Care Team
Poor service - Lower Earley
Dealt with Adam Colvin, the manager of the Earley office. Really poor service in arranging a viewing. First, keys not available (told this 1 hour before viewing even though booked 3 days prior). Second, Adam called to re-confirm another viewing 2 hrs before appt, then on our way to the property, he called to say property not available. Very poor comms and service.
8 settembre 2022
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Risposta di Romans - Lower Earley
Dear Ash,
We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance.
Kind regards, Customer Care Team
Everyone was professional and friendly
Everyone was professional and friendly. They have years of experience and are well thought of. I would really recommend highly.
31 marzo 2022
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Risposta di Romans - Lower Earley
Dear Polly,
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
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