Isabel was wonderful. She was pleasant, knowledgeable, and most importantly, very patient. I have not had the pleasure of dealing with individuals like her in a long time. Far too many get impatient w... Leggi di più
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Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
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We had planned our trip of a lifetime to celebrate our 45th Anniversary. However, my health had decided differently. I had heart surgery in April 2024, when things were looking good once again, we b... Leggi di più
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On every occasion that I called Arch Solutions Insurance I was greeted by an accommodating and friendly agent. Not only was each rep helpful, but he/she took extra time to furnish me with "how to" in... Leggi di più
L'azienda ha risposto
I spoke with 2 different people, Kayla and Megan. Kayla was very reassuring, and explained the process. I was also very pleased when Megan answered my additional questions after I started the claims p... Leggi di più
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Dettagli dell'azienda
Informazioni su Arch RoamRight
Scritti dall'azienda
Arch RoamRight is a provider of global travel insurance, including trip cancellation and emergency medical plans. Arch RoamRight’s domestic and international plans cover leisure and business travelers, vacation and adventure travelers, and students and group travelers.
Arch RoamRight plans are underwritten by Arch Insurance Company, an A+ rated, market-leading specialty insurer. Venture farther and travel smarter with RoamRight.
What is Travel Insurance?
- Reimburses some or all of your travel costs if your trip gets interrupted or cancelled,
- Pays for medical expenses that your primary insurance doesn't cover,
- Reimburses you for lost luggage,
- Helps you with problems you encounter while you travel,
- And much more.
Arch RoamRight Details
Scritti dall'azienda
Money-Back Guarantee
At Arch RoamRight, customer service and satisfaction are of utmost importance to us. After all, our goal is to provide you with protection during your travels.
Your satisfaction is important. That’s why we offer a money-back guarantee*, which allows you to cancel your travel insurance plan within 14 days from your effective date of coverage** or before your scheduled departure date, whichever comes sooner.
Arch RoamRight will refund all of your premiums paid if you cancel coverage within the time specified, provided you have not already filed a claim under the travel insurance plan.
All cancellation requests must be submitted in writing. You can email your request to customerservice@roamright.com.
*Not available to residents of New York and Washington.
**Residents of Indiana have up to 30 days from the effective date of coverage.
Informazioni di contatto
Executive Plaza IV, 11350 McCormick Road, Suite 102, 21031, Hunt Valley, Stati Uniti
- 1-800-699-3845
- customerservice@roamright.com
- www.roamright.com
4,8
Eccellente
2K recensioni
Chiedi ai clienti di scrivere una recensione
Questa azienda invita i propri clienti a scrivere recensioni - sia positive che negative
Ha risposto al 100% delle recensioni negative ricevute
Solitamente risponde entro 1 settimana
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Such great customer care
Such great customer care. I had a unique situation and Lori-Ann sifted through my plans with ease/
27 marzo 2026
Non scritta su invito
Risposta di Arch RoamRight
Dana,
Thank you for your review.
We're glad you were satisfied with our services. We look forward to protecting your next trip!
Regards,
The Arch RoamRight Team
Very helpful in explaining the…
Very helpful in explaining the differene options
25 marzo 2026
Non scritta su invito
Risposta di Arch RoamRight
Sandra,
Thank you for your review.
We're glad you were satisfied with our services. We look forward to protecting your next trip!
Regards,
The Arch RoamRight Team
Risposta di Arch RoamRight
Carmine,
Thank you for your review.
We're glad you were satisfied with our services. We look forward to protecting your next trip!
Regards,
The Arch RoamRight Team
Very Helpful Employees
I had to call many times about my claim and every time the people who answered were both knowledgable and helpful.
17 febbraio 2026
Non scritta su invito
Risposta di Arch RoamRight
Eugene,
Thank you for your review.
We're glad you were satisfied with our services. We look forward to protecting your next trip!
Regards,
The Arch RoamRight Team
Friendly
Friendly, US based customer service that was very helpful.
23 marzo 2026
Non scritta su invito
Risposta di Arch RoamRight
Dale,
Thank you for your review.
We're glad you were satisfied with our services. We look forward to protecting your next trip!
Regards,
The Arch RoamRight Team
The conversation to get a quote went as…
The conversation to get a quote went as I would expect it to.
23 marzo 2026
Risposta di Arch RoamRight
Robert,
Thank you for your review.
We're glad you were satisfied with our services. We look forward to protecting your next trip!
Regards,
The Arch RoamRight Team
I don’t like talking to a robot
23 marzo 2026
Risposta di Arch RoamRight
Hello,
Thank you for your feedback. We strive to provide multiple support options and understand that many customers prefer speaking directly with a representative. Our customer service team (real humans!) is available by phone Monday-Friday, 8:30am - 8:00pm at 800-699-3845, and would be happy to assist you.
Regards,
The Arch RoamRight Team
Very helpful
Very helpful, professional and friendly. Took care of my needs perfectly.
19 marzo 2026
Non scritta su invito
Risposta di Arch RoamRight
Carlos,
Thank you for your review.
We're glad you were satisfied with our services. We look forward to protecting your next trip!
Regards,
The Arch RoamRight Team
Didn’t need the coverage on my trip but…
Didn’t need the coverage on my trip but I was glad to have it if I did.
18 marzo 2026
Risposta di Arch RoamRight
Kimberly,
Thank you for your review.
We're glad you were satisfied with our services. We look forward to protecting your next trip!
Regards,
The Arch RoamRight Team
Helen has a professional demeanor
Helen has a professional demeanor, answered ALL my questions and provided efficient service.
16 marzo 2026
Non scritta su invito
Risposta di Arch RoamRight
Virginia,
Thank you for your review.
We're glad you were satisfied with our services. We look forward to protecting your next trip!
Regards,
The Arch RoamRight Team
I have used Roam Right ever year for…
I have used Roam Right ever year for the lat 10 years, no claims, no ploblems, helpful and plesant staff.
13 marzo 2026
Risposta di Arch RoamRight
Donald,
Thank you for your review.
We're glad you were satisfied with our services. We look forward to protecting your next trip!
Regards,
The Arch RoamRight Team
Online Renewal Option?
Only thing that would have made it better is if I had the option to renew my policies online with the travel agent discount. But customer service rep was amazing and did make the phone call as easy as possible.
12 marzo 2026
Non scritta su invito
Risposta di Arch RoamRight
Anthony,
Thank you for your review. We appreciate your feedback.
Regards,
The Arch RoamRight Team
Risposta di Arch RoamRight
Peter,
Thank you for your review.
We're glad you were satisfied with our services. We look forward to protecting your next trip!
Regards,
The Arch RoamRight Team
Helen answered all my questions and…
Helen answered all my questions and gave me all the options for my travel insurance purchase.
11 marzo 2026
Non scritta su invito
Risposta di Arch RoamRight
Anne,
Thank you for your review.
We're glad you were satisfied with our services. We look forward to protecting your next trip!
Regards,
The Arch RoamRight Team
Kaitland explained the Travel…
Kaitland explained the Travel Protection coverage very well and had such patience while explaining.
10 marzo 2026
Non scritta su invito
Risposta di Arch RoamRight
Roberta,
Thank you for your review.
We're glad you were satisfied with our services. We look forward to protecting your next trip!
Regards,
The Arch RoamRight Team
I had to file a claim due to a medical…
I had to file a claim due to a medical cancellation and the process was surprisingly smooth and fast
21 febbraio 2026
Non scritta su invito
Risposta di Arch RoamRight
Terrie,
Thank you for your review.
We're glad you were satisfied with our services. We look forward to protecting your next trip!
Regards,
The Arch RoamRight Team
Helen was a pleasure to work with
9 marzo 2026
Non scritta su invito
Risposta di Arch RoamRight
Curtis,
Thank you for your review.
We're glad you were satisfied with our services. We look forward to protecting your next trip!
Regards,
The Arch RoamRight Team
Great coverage for me as a travel…
Great coverage for me as a travel advisor and great service.
9 marzo 2026
Non scritta su invito
Risposta di Arch RoamRight
Hello,
Thank you for your review.
We're glad you were satisfied with our services. We look forward to protecting your next trip!
Regards,
The Arch RoamRight Team
Isabel made our last minute need…
Isabel made our last minute need painless and extremely easy. She turned an emergency into no problem at all!
9 marzo 2026
Non scritta su invito
Risposta di Arch RoamRight
Hello,
Thank you for your review.
We're glad you were satisfied with our services. We look forward to protecting your next trip!
Regards,
The Arch RoamRight Team
I'm just glad we didn't need to use it
I'm just glad we didn't need to use it. I'm glad we got home before all this in Iran. I feel sorry for the people stuck in the Middle East.
7 marzo 2026
Risposta di Arch RoamRight
Arthur,
Thank you for your review.
We're glad you were satisfied with our services. We look forward to protecting your next trip!
Regards,
The Arch RoamRight Team
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