RoadChef Motorway Recensioni 

Exceptionally friendly, fast efficient service by Shay McKay on the service counter at Watford Gap southbound on the M1.

Staff like Shay deserve recognition, going above the call of duty without expecting reward…..management PLEASE take note (it would be a sad crying shame if not).

WELL DONE SHAY…!!!!

Visited m5 northbound Taunton deane today as hgv driver paid 38.00 for parking to then have to have a freezing cold shower which now means I have to go elsewhere to shower. This is not what you expect from a multi million pound business.

However Max in wh Smith was polite and very good customer service.
Thank you Max

However roadchef failure disgusting

Unfortunately I had to stop at clackets lane twice today to use the toilets on both sides . Neither of which had and soap in the dispensers . Do unable to wash my hands . Hopefully the staff serving food will have better handwadhing fac
ilities. Pretty poor if im honest .

We stayed at the Days Inn, Sevenoaks, Roadchef on the M25 for the night. It was a nightmare: dirty towel, chair that fell apart, dirty bath and dripping showerhead, a hole in the ceiling, a massive patch on the carpet, TV not working, net hanging and dirty, outside trees and bushes over the windows. Wrote to the company to complain, but no reply from them.I wouldn't recommend that place to my worst enemy. Disgusting place. I have pics on request to see

I am deeply concerned about a serious safety issue at this location, especially considering how many children and families visit. Over several weeks, I personally witnessed the Business Manager spraying fly killer around open food, food preparation areas, and packaging, despite the obvious risk of chemical contamination. This was not an isolated incident. I reported these concerns and understand that photo, video, and CCTV evidence was provided. In my view, Roadchef HR ignored this evidence and failed to take appropriate action. I believe the conduct I witnessed should have been treated as gross misconduct and investigated accordingly. The way these concerns have been handled has seriously undermined my confidence that customer safety is being taken seriously. Given the potential health risks, particularly to young children, I believe this matter warrants an independent investigation. Until it is properly addressed, I cannot recommend this location.

Folkestone McDonald's Services

Stopped at Watford Gap services going south during a long journey and was really impressed . Very clean to say the toilets are outdated. Special mention to Theresa who was working in the toilets she was so helpful with my kids she clearly takes pride in her work with her big smile.

Stopped just after 7pm at Staffordshire southbound services for dinner only to find all their eating places, bar McDonalds had closed. Lots of tables were still dirty and covered in food. The toilets looked like they hadn't been cleaned.

Motorway services unless I am mistaken are supposed to supply drivers with a break/ refreshment. While both were available how most eating/ drinking establishments were closed at 7pm is baffling. I was far from the only person expressing this in the establishment, as I heard another group who had just arrived complaining to the staff in WHSmith.

The cleanliness in the toilets at these services has been appalling in the past
I called on 14th May 2026 and a huge change has taken place
Previously I could smell the toilets as l
entered the services but no smell this time
There are now flowers and plants placed on shelves and the toilets smell clean
I believe there is a new facilities manager there and would like to compliment her, Karolina Richardson and Chloey who works for her
Sally at McDonald’s was also very helpful in giving me names so that l could pass on a positive comment to everyone
Well done!

Regularly use Sedgemoor when travelling. The southbound is the best on the motorway. Particularly good dog facilities and outdoor picnic area.
Also when lost my purse somewhere - it was returned later safe and untouched - great kindness, great relief.

Huge pothole! Damaged my car, These charlatans said there was no evidence of negligence on their part and it was my fault for driving into one.

**Disgusting treatment of a family with a sick baby – avoid Roadchef Tibshelf South at all costs**

Roadchef Tibshelf South (DE55 5TZ) and their parking partner **CP Plus Ltd** should be absolutely ashamed of themselves.

My wife stopped at this service station with our **6-month-old baby**, who suffers from **severe acid reflux**. Because of this medical condition, we are required to **keep her upright for around 45 minutes before she can safely be placed into a car seat**. We stopped to buy food and take care of our baby — exactly what motorway service stations are supposed to be there for.

We stayed **2 hours and 11 minutes**.

For those **11 minutes**, CP Plus issued a **£100 parking charge (PCN: 2000014593171)**.

Let that sink in.
A family caring for a **medically vulnerable infant**, who were **genuine paying customers**, fined **£100 for an 11-minute overstay**.

We explained the situation clearly.
We provided proof that we purchased food.
We appealed through **POPLA**.
We even contacted the **Duty Manager, Mark Relton**.

Every single attempt was ignored or dismissed.

No compassion. No common sense. No willingness to help a genuine customer.

This exposes exactly how these motorway service operators and private parking companies work: **they would rather squeeze money out of families than show even basic humanity**.

Motorway services should be there to **support drivers and families**, especially those travelling with young children. Instead, Roadchef Tibshelf South appears perfectly happy to allow a private parking company to **target paying customers with £100 penalties for barely exceeding an arbitrary time limit**.

If this is how Roadchef treats families dealing with a baby’s medical condition, then people deserve to know.

We will **never stop at a Roadchef service station again**, and we will be making sure **friends, family and colleagues avoid them as well**.

If you value basic decency and fair treatment, **stay well away from Roadchef Tibshelf South and CP Plus Ltd.**

Regularly pop in on way to work.
Staff within WHSmith are really helpful, shop is well stocked and always served with a smile 😀

Stopped to charge the car and decided to enjoy a latte at the Hamilton Roadchef Costa coffee. It was barely lukewarm and not upto standard but then I realised that the 2 coffees weighed in at £9.70 which is just extortionate

Very helpful shop assistant in the Co-op today, although the Co-op workers here have always been very pleasant on the occasions that I have visited.
This services is now a regular stop when I'm visiting the Midlands, as there are electric charging bays, where I can top-up my vehicle. IMO, don't bother with the app, simply use your card, as the app keeps returning an error, and it doesn't offer any rewards, so a waste of time, again purely my opinion/experience.
The toilets are always clean, commendable as the services are busy.
There is a wide choice of refreshments available from different vendors, and the prices don't appear to be excessive.
It's a free 2 hours for parking, don't overstay without paying, otherwise you shall receive a fixed penalty notice, so be aware.
I didn't see any litter or other detritus either, so well done you front line workers.

I broke down today at Johnstone Bridge services. I was having a very stressful time. I went in and spoke to a lovely member of staff called Karen. She was so helpful and understanding and went that extra mile to ease the stress in my situation. Thank you so much Karen 👍

I arrived with hardly any charge on my car and I was traveling with my two young children and the chargers were full. I felt really stressed and the staff in WH Smith were so lovely they checked I was ok, the chap in Costa was really great with helping me with my ap when ordering my coffee, what was a stressful few hours were made better with people actually showing me amazing customer service

RoadChef Durham - the toilets were spotless - thank you to Louise

Norton Canes northbound. Food very disappointing, cold chips and overcooked fish, (fortunately the portions were very small). We should have taken it back. Filled in customer survey on line (with photo) but no response yet.
This Added later, they did get back to me, and sent me £30 in vouchers as compensation so hopefully they will sort matters out.

Agreed to meet family here on our way to Devon and after reading the reviews I was dreading it! However was pleasantly surprised. All the staff I interested with were super friendly and helpful.

Toilets were lovely and clean as was the inside of the services. We didn’t stop for food just a coffee and a chance for the kids to stretch their legs.

Would recommend….only improvement would be the website doesn’t match what’s inside….no Starbucks but a Costa, bits it’s not the end of the world 😂

RoadChef Sedgemoor Services.. I used the disabled toilet with baby changing as the other disabled toilet was in use and what a dump and a disgrace!
Toilet itself and the seat and hinges were dirty and stained. Water tap besides not being fixed properly did not work. Toilet paper all over the wet floor! I’m glad I had my hand sanitiser with me.