RIGHTIO Recensioni 13.826

Just be very wary using this company. Called them to replace a faulty shower. I already had the new unit.
Plumber came said he couldn’t do the job. Was in my house 30 mins.
Was charged £177 for what I was told would be an hourly rate to swap out the shower.
Company said they would look into giving me a partial refund. Had to call them twice. Was told I couldn’t speak to the complaints department.
They called me eventually . Said no refund would be given as they carried out a diagnostic visit.
So not an hours work. Or the replacement. The advert clearly states payment not taken till the job is completed. The plumber took the front panel off the old shower and that was it. The job wasn’t completed.
Woman on the phone was awful. Rude and patronising.
Company are awful.
Will never use ever again.

I think this is the first 1 star review I've ever given any company, which highlights how seriously Rightio failed me. This was regarding landlord gas safety checks, so not something to mess with. We booked the checks plus remedial works. The work was given to a local plumber who immediately told us we needed a new boiler. He also said not to use Rightio for this as they would charge us much more. We then received an acknowledgement of cancellation for the remedial works (which we hadn't cancelled) and an invoice for the gas safety checks, which we paid. The invoice was made out to a 'Mr Unknown' and had 'CP14' on the description line. This is the official name for the gas safety certificate. We chased the plumber for the gas safety certificate who eventually sent a document. But this was a boiler safety certificate. When I pushed back about the Gas Safety Certificate he said he couldn't do it because of the works that needed doing first. As I had lost trust in him by that point, I got someone else in who got us a CP12 in one afternoon. I reached out to Rightio by email and recorded delivery letter for a refund because they had not carried out the Gas Safety checks we had paid for. They didn't respond. I even reached out to the founders on LinkedIn to offer feedback, but that was ignored. I was prepared to get Gas Safe involved to investigate and contact Trading Standards but my BH didn't want the hassle. So Rightio, you deserve this 1 star review, and if you have any morality, you can donate the £180 you stole from me to the Fire Service who are the ones who would see the tragic results of messing around with gas safety legislation.

Called Rightio first thing to report a problem with a leaking tap. They were extremely efficient and had a plumber with me within an hour of calling them. No job too small and excellent customer service. Would reccommend.

I was completely ripped off by rightio, I made a complaint waited 6 weeks for a response which wasn’t satisfactory, I escalated the complaint 2 weeks ago and haven’t received a reply.
DO NOT USE
Regards
DARREN DANIEL

Friendly, quick and efficient plumber. Neat and tidy job

Fitted new soil pipe from existing pipe work to bathroom which I discovered had come apart two days later because of the smell. Reconnected it myself and cleaned mess up. Had air the rooms out for days. Not a good experience would not recommend to others. Have taken photos.

Would give zero stars. Attended property 4 times and failed to rectify basic fault.
Had to get another company out to resolve issue who fixed it in 5 mins
Do not use they are a bunch of charlatans disguised as engineers

Confirmed booking and updates on arrival time enabled minimal disruption to our household. Very pleasant and efficient engineer.

Job well done clean an tidy would recommend them to friends and family

Our gas boiler recently broke down and we saw this company advertised in our local village gazette. The local number and the lay-out suggested it was a local, family concern. We found out later that it wasn’t! Very misleading. It was a firm miles away! Consequently the Gazette cancelled their advert forthwith having had several other complaints.
Rightio sent an engineer who inspected the boiler and then diagnosed a faulty pump. It was clear that he didn’t have a clue what he was doing, confirmed subsequently when his diagnosis proved to be wrong.
We complained to Rightio and received a reply but when we challenged this several times we heard nothing more.
What a pity we hadn’t read the reviews beforehand particularly from the BBC programme The One Show!
The engineer wouldn’t proceed further unless we agreed to wreck a bedroom to locate a zone valve, even though I assured him that our system was a very simple one that didn’t need such a valve. (I am an advanced plumber and have lived with our heating system for 30 years). Not being satisfied with our assurance he left without further action and we were charged £226 for his visit. This was supposed to be a reduced price for OAPs. We think it was a scam to rip off the elderly having first asked our age!!
A local gas engineer recommended by a neighbour subsequently came, replaced the gas valve and had the boiler working perfectly at a very reasonable cost. He remarked that the pump was in excellent order!
Use this firm at your peril!

Booked a day off of work to have my boiler repaired. 20 minutes after the due arrival time I received a call from Rightio saying the engineer had attended my property and there was nowhere to park. That was a blatant lie as I had checked the parking situation. I live at the end of a cul de sac and all my neighbours were out. There are no parking restrictions.The call centre said they would contact the engineer to come back but I don't feel any confidence in having a dishonest person working on my boiler now. If there was some genuine reason why they couldn't attend then they should be honest and not try to blame me for their problem. Don't take time off work expecting them to turn up. Don't book them at all.

Plumber arrived a few hours after I reported water coming out of a pipe which I didn't have the knowledge or kit to repair myself. He unfortunately was unable to effect a repair as he thought a pipe was blocked, but his equipment was not sufficient to reach the blockage and suggested I use a specialist firm like Dyno Rod instead. He did at least waive all charges as he wasn't able to effect a repair, but I had to call the firm again the next day as they sent me a request for payment. In fairness they did cancel the payment request without any quibbling or pushback. Four stars as they were fairly effective overall but unable to carry out the work needed due to unforseeable circumstances.

Excellent service, very quick response, job done quickly no messing, very happy

Stu fixed our boiler quickly and efficiently. His communication between appointments was great and he’s a friendly guy.

Rightio was very professional and polite the job was done professionally. The only one criticism is that would have been nice to know the night before what time the plumber was coming around with it being an early appointment. But pleased with the job the plumber has done

I was having trouble with my toilet cisterns. The plumber arrived and after very little time inspecting the toilets advised me that i need a soft water system. That was the sum total of his help, for which Rightio charged me £182.00. When i called my local plumbers, they discovered that the inlet valve was blocked and proceeded to change it. They were friendly and helpful and of course i will always use them in future and never trust Rightio again.

Rightio were professional, prompt, communication and paperwork was good and Elias, the {young} engineer, was competant. I had a leaking kitchen sink gasket which I couldn't fix myself and Rightio got us out of fix.

The good: errrr
The bad: not a local firm as implied in their local mag adverts. Our local mag has now removed the advert due to many complaints. Shady practice of showing local numbers when they are a national company.
They take card details and payment up front to book an engineer visit.
The engineer said he could not sort the problem without knocking into an upstairs wall. Later another company fixed the boiler, in the boiler, and verified there was nothing in the wall!
Total cost was over £200 to get a wrong opinion from an engineer.
Looks like a scam aimed at older folks.

The company sent a plumber to my house. He provided no quote, did no work and charged my credit card £176.40. I then got an email saying that my job had been completed. When I called to ask for a refund I was told a senior member of staff would call me back within 48 hours. No one called and I have called them back twice more and told someone would call me back within 24 hours. 5 days later still waiting. Referred to my credit card company as a fraud claim. Job no. 7324739.
No contact from this company. It is documented on their own system that no-one has attempted to contact me. The only contact has been from me to them.

The plumber who came was efficient and helpful, but the price charged for exorbitant. I would not use this company again. My neighbour, who had a similar problem in the same week, was charged 30% of the charge made by Rightio and the work carried out was excellent.