Richer Sounds - York Recensioni 

2040
TrustScore 5 su 5

4,9

12 St Sampsons Square, YO1 8RN York, GB


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Valutata 5 stelle su 5

Have had a fantastic first time experience with RS and they will now be my go to for electrical items. Bought a new hifi stacking system via Arron in RS York. Communication was brilliant with him, he... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

I am 88 years old living through the times when you could expect retailers to give a service not normally found today. What a pleasant supprise when I went into the York store to find it staffed by... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Incredibly helpful advice from Kevin in York when I wanted to upgrade my Sonos arc to an arc ultra. He arranged both trade in and delivery in a very efficient and friendly manner. Highly recommended.... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Excellent customer service. We needed a replacement for our radio/cd player. Richer Sounds had a product we liked the look of, at a reasonable price. On speaking to the York branch, the sales assistan... Leggi di più

L'azienda ha risposto


Dettagli dell'azienda

  1. Negozio di impianti Hi-fi
  2. Negozio di elettronica
  3. Negozio di televisioni

Scritti dall'azienda

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Informazioni di contatto

4,9

Eccellente

TrustScore 5 su 5

2K recensioni

5 stelle
4 stelle
3 stelle
2 stelle
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4,9

Tutte le recensioni

(2040)

24.895 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

Denon M41

I phoned richer sound and they had a Denon M 41 to replace my old Denon
The staff are very helpful.

23 luglio 2026
Valutata 5 stelle su 5

Brilliant Service

Have had a fantastic first time experience with RS and they will now be my go to for electrical items.
Bought a new hifi stacking system via Arron in RS York. Communication was brilliant with him, he answered all my questions and the delivery was next day....absolutely brilliant.

16 luglio 2026
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Risposta di Richer Sounds - York

Thanks for your great feedback and for supporting local business.

Valutata 5 stelle su 5

Fantastic Friendly Service

Fantastic Friendly Service. Great Advice From The Staff. I Would Definitely Recommend This Company.

9 luglio 2026
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Risposta di Richer Sounds - York

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Valutata 5 stelle su 5

Always has a special feel shopping at…

Always has a special feel shopping at richer sounds. Staff were helpful and arranging delivery was good and delivered on time next day . Good experience.

9 luglio 2026
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Risposta di Richer Sounds - York

Thank you for your 5 star review!

Valutata 5 stelle su 5

Mike at York branch was clear in…

Mike at York branch was clear in organising a sale to me and when it would be delivered. Payment over the phone was explained to me so I new it was safe and straightforward.

7 luglio 2026
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Risposta di Richer Sounds - York

Thanks for your feedback, great to read you were happy with our service.

Valutata 5 stelle su 5

York ship highly recommended.

Incredibly helpful advice from Kevin in York when I wanted to upgrade my Sonos arc to an arc ultra. He arranged both trade in and delivery in a very efficient and friendly manner. Highly recommended.

4 luglio 2026
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Risposta di Richer Sounds - York

Thank you for your 5 star review!

Valutata 5 stelle su 5

Excellent professional and helpful…

Excellent professional and helpful service. Very knowledgeable.

1 luglio 2026
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Risposta di Richer Sounds - York

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Valutata 5 stelle su 5

Great service and honest advice

Always have great service from Richer Sounds and honest advice which is very much appreciated. Small issue with a missing accessory which was sorted quickly between York and my local store. Do wish website pricing and availability was more accurate, especially on clearance deals.

1 luglio 2026
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Risposta di Richer Sounds - York

Thanks for your feedback, great to read you were happy with our service.

Valutata 5 stelle su 5

Excellent service from our initial…

Excellent service from our initial phone call to next day delivery. Thank you

1 luglio 2026
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Risposta di Richer Sounds - York

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Valutata 5 stelle su 5

LG TV brilliant quality and the price…

LG TV brilliant quality and the price reduction made it much better value. Brilliant advice and service from the staff in the York store

16 giugno 2026
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Risposta di Richer Sounds - York

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Valutata 5 stelle su 5

I popped in to the York store while…

I popped in to the York store while away with my Wife for a few days Joe an Kevin were busy but I was made welcome despite the shop being full.
Kevin became free and disussed in just enough detail not be baffled about what I was looking for.
He knew I wast buying there and then but still spent time totally unlike your usual hi fi store which just want money and done with whatever they want you to have. He surprisingly stayed in contact methodicly went through my mind changes. My Wife bought me the recommended speakers which are perfect. I have the recommended cable in post as we speak and I am saving like crazy to purchase the recommended pre amp and power amp. Basicaly what Kevin has done is show exactly what excellent customer service should look like and then go that little bit further. I have the unenviable task of managing managers who have teams of people who should be nowhere near a customer. You as Richer Sound have more than the right peson doing the job. He has totally restored my faith and from now on will get all of my tv and hi fi from Richer Sound York.Even though I manchester. Credit where credit is due.

23 giugno 2026
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Risposta di Richer Sounds - York

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Valutata 5 stelle su 5

Excellent Service

We dealt with Kevin who spent a lot of time with us listening to our requirements and demonstrating the soundbar performance. There was no pressure and we went away to check what would fit. We returned and bought the soundbar whilst it was on offer and are very happy with it.

23 giugno 2026
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Risposta di Richer Sounds - York

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Valutata 5 stelle su 5

The staff were friendly and…

The staff were friendly and knowledgeable. They spent time discussing our choices and suggested options. We are very pleased with our purchases which we made in store and were then delivered by lunchtime the next day.

22 giugno 2026
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Risposta di Richer Sounds - York

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

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