Andre from Richer Sounds in Swiss Cottage provided a great service. I had an old Hi Fi that had not worked for many years. I am not an expert do was delighted that he was able to provide options and i... Leggi di più
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
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Oli and his knowledge and support was first class. He tested the projector in the shop with me and I was so pleased he found the product to be an excellent purchase for me. It was a seamless journey f... Leggi di più
L'azienda ha risposto
I have to say Richer Sounds never let you down, if anything is wrong they immediately pull out all the stops to remedy the situation. The Sennheiser headphones I received were damaged in transit. I ha... Leggi di più
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We received excellent service from Omar and Oli at Richer Sounds Swiss Cottage. Very responsive and helpful to design and coordinate AV for the design of a media room. Thank you Builders by Design
L'azienda ha risposto
Dettagli dell'azienda
Scritti dall'azienda
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
Informazioni di contatto
25 Northways Parade, NW3 5DN, London, Regno Unito
- 0333 900 0031
4,9
Eccellente
1K recensioni
Chiedi ai clienti di scrivere una recensione
Questa azienda invita i propri clienti a scrivere recensioni - sia positive che negative
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Come questa azienda usa Trustpilot
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Potrebbe usare l'IA per rispondereMostra di più
L'obiettivo di Trustpilot è mostrare contenuti di persone reali. Questa azienda potrebbe usare il nostro strumento di risposta assistita dall'intelligenza artificiale per rispondere più velocemente.
I went into the Swiss Cottage store…
I went into the Swiss Cottage store knowing the company were rated well. Oli, was attentive, polite and very knowledgable. I was advised about the purchase which has been a success in every way. Thank you for making a customer very happy!
8 novembre 2025
Risposta di Richer Sounds - Swiss Cottage
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
V knowledgeable team
V knowledgeable team. Always excellent customer service and good value products. I’ve been my AV stuff from here for over 20 years
8 novembre 2025
Risposta di Richer Sounds - Swiss Cottage
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Omar was very knowledgeable and…
Omar was very knowledgeable and extremely helpful. He made it a great experience.
4 novembre 2025
Risposta di Richer Sounds - Swiss Cottage
Thanks for your 5 star review, we look forward to seeing you again next time
Paul at Swiss Cottage took great care…
Paul at Swiss Cottage took great care in showing us what available models they had for my requirements, and allowed us enough time at the audio test room to pick our preferred options.
2 novembre 2025
The customer relations agent was excellent
The customer relations agent was courteous, knew his product range very well and followed through on the company’s delivery promise.
28 ottobre 2025
Risposta di Richer Sounds - Swiss Cottage
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Excellent service
Excellent service, very knowledgable and extremely competitive pricing...and really friendly too! Recommended.
22 ottobre 2025
Risposta di Richer Sounds - Swiss Cottage
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Amazing Service amazing staff at Richer…
Amazing Service amazing staff at Richer Sounds Swiss Cottage,Ollie,Omar and fillip helped me a lot with my purchase I can highly recommend buying from this retailer.
27 ottobre 2025
Risposta di Richer Sounds - Swiss Cottage
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Thanks, Oli.
Good price for an excellent turntable. Oli was very helpful and friendly. I appreciated his follow-up call. It's a great shop.
25 ottobre 2025
Risposta di Richer Sounds - Swiss Cottage
Thank you for your 5 star review, it’s lovely to read your comments.
Risposta di Richer Sounds - Swiss Cottage
Thanks for your kind review, we look forward to your next visit.
What a great experience! I was looking for a stand alone blue…
I was looking for a stand alone blue tooth speaker, not knowing that there were alternatives, but wanting a great sound for the music I listen to . I was extremely fortunate that I was helped by Filip at Richer Sounds Swiss Cottage who asked the type of music I listen to and showed me the various options , before then playing my music to me in the demo room. His knowledge and helpfulness, to the extent of setting up the KEF speakers in my home , highlights the value of going to the shop rather than buying on-line.
I could not be happier with the service I received from Richer Sounds and Filip.
Thank you
Barry
24 ottobre 2025
Non scritta su invito
Risposta di Richer Sounds - Swiss Cottage
Thanks for your feedback, great to read you were happy with our service.
Had an outstanding experience with Oli
Had an outstanding experience with Oli: super knowledgable and helpful. Got my family for the experience!!
16 ottobre 2025
Risposta di Richer Sounds - Swiss Cottage
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Usual terrific service
Usual terrific service, with knowledgeable, friendly staff. Have purchased many things from Richer Sounds in the past and they will always be my first stop - be that audio, TV or 4K projectors
11 ottobre 2025
Risposta di Richer Sounds - Swiss Cottage
Thank you for your 5 star review!
Great service
Ordered online, fast delivery,good communication. Waiting for me when i arrived at shop. Highly recommended!
10 ottobre 2025
Risposta di Richer Sounds - Swiss Cottage
Thanks for your 5 star review, we look forward to seeing you again next time
Risposta di Richer Sounds - Swiss Cottage
Thank you for your 5 star review, it’s lovely to read your comments.
Risposta di Richer Sounds - Swiss Cottage
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Item was in stock and reserved for me.
Item was in stock and reserved for me. Collection was easy and the device well priced.
7 ottobre 2025
Risposta di Richer Sounds - Swiss Cottage
Thank you for your wonderful feedback
Excellent service on product which…
Excellent service on product which failed after 5 years. Gave me option of either a full repair or gift vouchers towards new TV
13 giugno 2025
Risposta di Richer Sounds - Swiss Cottage
Thank you for your 5 star review!
Unimpeachable Service
Extremely helpful and responsive to e mail when it came to helping me to choose the right product for our needs. Never really a given when it comes to consumer tech retail, sadly. Should be the first and last principle of customer service.
2 ottobre 2025
Risposta di Richer Sounds - Swiss Cottage
Thank you for your 5 star review, it’s lovely to read your comments.
amazingly helpful staff with exchange…
amazingly helpful staff with exchange and also with delivery
100 % sort of service a lot of other businesses could learn from
1 ottobre 2025
Risposta di Richer Sounds - Swiss Cottage
Thanks for your great feedback and for supporting local business.
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