Richer Sounds - Swiss Cottage Recensioni 

1116
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TrustScore 5 su 5

4,9

25 Northways Parade, NW3 5DN London, GB

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Valutata 5 stelle su 5

Amazing service as always from the Richer Sounds team and Oli in particular. Expert knowledge and advice to make the right choice. Thank you!

L'azienda ha risposto

Valutata 5 stelle su 5

Great company with great people. We bought a big tv which unfortunately had a technical manufacturer issue. Contacted RS and they couldn't have been more helpful. Had a replacement tv within a couple... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

I have to say Richer Sounds never let you down, if anything is wrong they immediately pull out all the stops to remedy the situation. The Sennheiser headphones I received were damaged in transit. I ha... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

I was really impressed when i called Richer Sounds @ Swiss Cottage. Paul did a great job and explained options. When i had reached my decision, Paul explained the purchase process. My new device was d... Leggi di più

L'azienda ha risposto


Dettagli dell'azienda

  1. Negozio di impianti Hi-fi
  2. anche in
  3. Negozio di elettronica
  4. Negozio di televisioni

Scritti dall'azienda

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Informazioni di contatto

4,9

Eccellente

TrustScore 5 su 5

1K recensioni

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4,9

Tutte le recensioni

(1116)

24.662 recensioni negli ultimi 12 mesi

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Valutata 5 stelle su 5

Platinum Service

good service, great product. competitive price

19 settembre 2025
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Risposta di Richer Sounds - Swiss Cottage

Thanks for your kind review, we look forward to your next visit.

Valutata 5 stelle su 5

Omar at the swiss cottage branch was…

Omar at the swiss cottage branch was amazing, from start to finish giving sound advise on options. Almost my setup the of system is complete. Many thanks for all your support mate. Greatly appreciated.

20 settembre 2025
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Risposta di Richer Sounds - Swiss Cottage

Thanks for your great feedback and for supporting local business.

Valutata 5 stelle su 5

Happy customer

Knowledgeable staff, good selection of products backed by six year warranty, quick delivery, great prices. Very happy.

15 settembre 2025
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Risposta di Richer Sounds - Swiss Cottage

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Valutata 5 stelle su 5

I placed my order by phone which was…sounds richer to me---wunderbar!

I placed my order by phone which was quickly answered. The gentleman with whom I spoke was charming and hugely helpful and enthusiastic re the quality of the radio which I was odering. In short----a superb service.

12 settembre 2025
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Risposta di Richer Sounds - Swiss Cottage

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Valutata 5 stelle su 5

Excellent service

Everyone I spoke to at Richer Sounds (Filip, Paul) were knowledgeable about their products and helped me form a decision about the most suitable headphones I should purchase for my purposes. They explained and helped me with the ordering process and I was very grateful for their input.

6 settembre 2025
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Risposta di Richer Sounds - Swiss Cottage

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Valutata 5 stelle su 5

First class service

First class service and everyone contacted being helpful

4 settembre 2025
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Risposta di Richer Sounds - Swiss Cottage

Thank you for your wonderful feedback

Valutata 5 stelle su 5

Very helpful and appropriate service,

From my initial enquiry, the staff were extremely helpful, giving sensible and informed advice with no hard sell at all. Part of my order took a day or so longer than expected to be delivered from another store (DPD let them down!) but staff were responsive in chasing this up and called me when the order had arrived and it was ready for collection.

1 settembre 2025
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Risposta di Richer Sounds - Swiss Cottage

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Valutata 5 stelle su 5

Great team

Great team, easy to navigate website, purchasing was easy. Follow up emails and delivery notifications were great, even when changing delivery method soon after ordering. Pricing is the extremely competitive and would choose them over digital shops all the time

27 agosto 2025
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Risposta di Richer Sounds - Swiss Cottage

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Valutata 5 stelle su 5

Brilliant and straightforward

They were so clear, straightforward and efficient. Explained everything and offered assistance

16 agosto 2025
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Risposta di Richer Sounds - Swiss Cottage

Thanks for your great feedback and for supporting local business.

Valutata 5 stelle su 5

A faultless transaction

A faultless transaction, all staff concerned were knowledgeable, courteous and helpful.

13 agosto 2025
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Risposta di Richer Sounds - Swiss Cottage

Thanks for your feedback, great to read you were happy with our service.

Valutata 5 stelle su 5

Great service

Good price, great speedy service and a follow up call a few days after by Ollie to check all good.

15 agosto 2025
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Risposta di Richer Sounds - Swiss Cottage

Thanks for your feedback, great to read you were happy with our service.

Valutata 5 stelle su 5

Excellent service

Excellent service
Great advice
Friendly staff - eg Omar
Helpful store manager - Filip
I made a large order - no problem getting refunds for items that were not needed
Also prompt refund for any price matches.
Highly recommended

15 agosto 2025
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Risposta di Richer Sounds - Swiss Cottage

Thanks for your 5 star review, we look forward to seeing you again next time

Valutata 5 stelle su 5

Great personal service and so good to…

Great personal service and so good to be spoken to about electronics and understand what they’re talking about and giving honest true answers. Highly recommend

10 maggio 2025
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Risposta di Richer Sounds - Swiss Cottage

Thanks for your kind review, we look forward to your next visit.

Valutata 5 stelle su 5

Worked with Richard Sounds at Swiss…

Worked with Richard Sounds at Swiss cottage, top guys A++++ on service .

Went out to of their way to get the deal done.

13 agosto 2025
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Risposta di Richer Sounds - Swiss Cottage

Thanks for your great feedback and for supporting local business.

Valutata 5 stelle su 5

Amazing advice, price and service

Amazing advice, super fast return with quotes and great recommendation for installer. I will always come back to Richer Sounds, they are the top electronics retailer.

12 agosto 2025
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Risposta di Richer Sounds - Swiss Cottage

Thanks for your great feedback and for supporting local business.

Valutata 5 stelle su 5

First class service

First class service , staff very knowledgeable.

9 agosto 2025
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Risposta di Richer Sounds - Swiss Cottage

Thanks for your feedback, great to read you were happy with our service.

Valutata 5 stelle su 5

Great customer service and products

The team have a great ethos that puts the customer first.

I ordered two pairs of speakers from different brands as I couldn't decide which would be best for a 21st birthday present. The process worked seamlessly. When I cancelled the second pair before collecting because I'd changed my mind the Swiss Cottage team took it in their stride and processed the refund promptly and courteously, through clear and helpful emails and a phone call.

I'm pleased with the speakers I kept, the price was good and I trust Richer Sounds way more than some other internet that might offer a marginally better price but with far worse customer service.

8 agosto 2025
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Risposta di Richer Sounds - Swiss Cottage

Thank you for your 5 star review!

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