Richer Sounds - Southampton Recensioni 

2697
•
TrustScore 5 su 5

4,9

77 London Road, SO15 2AA Southampton, GB

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Valutata 5 stelle su 5

Excellent range of gear is available in this Southampton branch with staff, led by a brilliant manager (Rob), having the expertise to ensure that you get the system (or part) that you require. The 'S... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

I bought an expensive Arcam A15+ amplifier after over a year of research. I was shocked to unbox it and find it was VERY comprehensively faulty. The staff at Richer Sounds were very sympathetic an... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Good in store service from Paul, delivery on time, set up help excellent. Paul was excellent at suggesting the right TV for me, highly recommended, would shop with Richer Sounds again.

L'azienda ha risposto

Valutata 5 stelle su 5

Love this company. They make it easy to speak to someone on the phone who can give you straightforward informed advice. No pressure tactics, just a nice conversation and recommendations. This makes... Leggi di più

L'azienda ha risposto


Dettagli dell'azienda

  1. Negozio di impianti Hi-fi
  2. anche in
  3. Negozio di elettronica
  4. Negozio di televisioni

Scritti dall'azienda

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Informazioni di contatto

4,9

Eccellente

TrustScore 5 su 5

3K recensioni

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4,9

Tutte le recensioni

(2697)

24.562 recensioni negli ultimi 12 mesi

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Valutata 5 stelle su 5

Helpful as ever

Helpful as ever. Delighted with my headphones as recommended by the Southampton branch and importantly within my budget.

24 giugno 2026
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Risposta di Richer Sounds - Southampton

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Valutata 5 stelle su 5

Excellent service

Paul, I couldn’t give higher praise, thank you so much for your help in not only assisting me with purchasing a new turntable but going out of your way to help when I later discovered I needed a new receiver as well.
An expensive Fathers Day made easy and pain free.
Fabulous product knowledge and first class customer service. Greatly appreciated.
Sounds amazing too! 😎😁🎶🎶

21 giugno 2026
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Risposta di Richer Sounds - Southampton

Thank you for your wonderful feedback

Valutata 5 stelle su 5

Great interaction with staff

Great interaction with staff member. Knew their stuff and was very engaging.

22 giugno 2026
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Risposta di Richer Sounds - Southampton

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Valutata 5 stelle su 5

I have been purchasing my audio…

I have been purchasing my audio equipment from Richer Sounds for some years now and quite honestly I don't feel the need to go anywhere else. The combination of informative web site,stores with knowledgeable staff and keen pricing is exactly what I require.

18 giugno 2026
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Risposta di Richer Sounds - Southampton

Thank you for your 5 star review!

Valutata 5 stelle su 5

Excellent customer service

Excellent customer service. Southampton branch

18 giugno 2026
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Risposta di Richer Sounds - Southampton

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Valutata 5 stelle su 5

Outstanding service from Richer Sounds Southampton

I am not really one for leaving reviews. However, I have recently made a purchase from Richer Sounds in Southampton.
The items I purchased I was very unsure about. I mean it's all new technology to me.
However the purson I spoke to (Marc) was absolutely outstanding in every way.
Explained everything to me in a way I could understand. He was nothing short brilliant.

I live on the isle of Wight, we do not a dedicated Hi-Fi store here, so Richer Sounds in Southampton was my store.

Anyone thinking of upgrading or just buying a new piece of kit you must go to Richer Sounds in Southampton. You will not be disappointed.

Thank you again Marc.

22 giugno 2026
Non scritta su invito
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Risposta di Richer Sounds - Southampton

Thank you for your 5 star review!

Valutata 4 stelle su 5

poor sound from pickup cartridge.

The pickup cartridge produced a distorted sound and I replaced it with another I already had which improved the sound. This was not easy as the head is not removable.

12 giugno 2026
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Risposta di Richer Sounds - Southampton

Thank you for your feedback, I'm sorry of course that you experienced issues with the cartridge from your new purchase. Whilst I appreciate you have resolved the issue yourself, should you wish to discuss this further please do get in touch..

seniorcomplaintsteam@richersounds.com

Many thanks

Tom Griffiths
Head of Customer Experience
Richer Sounds

Valutata 5 stelle su 5

Great service.

Purchased a CD player from Richer Southampton.
Top customer service.

11 giugno 2026
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Risposta di Richer Sounds - Southampton

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Valutata 5 stelle su 5

Very easy to order

Very easy to order, and the bonus was U actually was able to talk to someone.

11 giugno 2026
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Risposta di Richer Sounds - Southampton

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Valutata 5 stelle su 5

Bought a second budget DVD player for…

Bought a second budget DVD player for another room as we were so pleased with the first. The local branch actually called you when the item arrives for collection. Top service as always.

10 giugno 2026
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Risposta di Richer Sounds - Southampton

Thank you for your 5 star review!

Valutata 5 stelle su 5

Great service from Southampton

Great service from Southampton. I walked in thinking of buying one amp and walk out with another the Taga Harmony. Really appreciated the advice and service from Marc and it's a great piece of kit. I might have to look at speakers next...

8 giugno 2026
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Risposta di Richer Sounds - Southampton

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Valutata 5 stelle su 5

Your staff were very polite and…

Your staff were very polite and efficient

7 giugno 2026
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Risposta di Richer Sounds - Southampton

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Valutata 5 stelle su 5

Great product

Great product, great price and great service!

5 giugno 2026
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Risposta di Richer Sounds - Southampton

Thank you for your wonderful feedback

Valutata 5 stelle su 5

Very satisfied customer experience

I pre-ordered a new Samsung television order online but arranged to collect it from my local store in Southampton. Whilst the television took longer to reach their warehouse from Samsung than I was told I appreciate that this was outside of Richer Sounds control. I was contacted when it was ready to collect and was very happy with the friendliness and professionalism of the staff, particularly James, when I arrived to pick it up. He also helped carry it to my car and paid my car parking fee immediately without question. Overall an excellent customer experience and I am happy to have signed up as a VIP member.

4 giugno 2026
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Risposta di Richer Sounds - Southampton

Thanks for your kind review, we look forward to your next visit.

Valutata 5 stelle su 5

Service at its Very Best from Richer Sounds

What a fantastic buying experience from Richer Sounds, Southampton store. Expertise, customer friendly and genuine intent to satisfy the couple of questions I had, prior to making the purchase. I received my delivery next day and am absolutely thrilled with the Denon mini Hi-Fi and Fyne Audio speakers. Kudos to Paul who couldn't have been more helpful. Good old fashioned customer service at its very best.

1 giugno 2026
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Risposta di Richer Sounds - Southampton

Thank you for your wonderful feedback

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