Richer Sounds - Southampton Recensioni 

2646
TrustScore 5 su 5

4,9

77 London Road, SO15 2AA Southampton, GB


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Valutata 5 stelle su 5

Prompt and very helpful service from staff. Ordered 2 Pure Dab+ Radios on Sunday via normal, not paid for, delivery and they arrived by DPD on the following day!! I have always found Richer Sounds in... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

I called in as I happened to be near the Southampton store, after considering a sub woofer for some while. Ben was terrifically helpful, not pushy, but after checking my needs and current set-up, reco... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Great Service!! Ordered online, arrived the next day. The guy I spoke with was knowledgeable and very helpful making the small purchase pleasurable. Always loved Richer Sounds, superb product range, h... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

It is always an excellent experience dealing with this company. I have dealt with them over many years. The engagement with the staff has always been such that I have never found better. Southampton... Leggi di più

L'azienda ha risposto


Dettagli dell'azienda

  1. Negozio di impianti Hi-fi
  2. Negozio di elettronica
  3. Negozio di televisioni

Scritti dall'azienda

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Informazioni di contatto

4,9

Eccellente

TrustScore 5 su 5

3K recensioni

5 stelle
4 stelle
3 stelle
2 stelle
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4,9

Tutte le recensioni

(2646)

24.168 recensioni negli ultimi 12 mesi

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Valutata 5 stelle su 5

Bought a second budget DVD player for…

Bought a second budget DVD player for another room as we were so pleased with the first. The local branch actually called you when the item arrives for collection. Top service as always.

10 giugno 2026
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Risposta di Richer Sounds - Southampton

Thank you for your 5 star review!

Valutata 5 stelle su 5

Great service from Southampton

Great service from Southampton. I walked in thinking of buying one amp and walk out with another the Taga Harmony. Really appreciated the advice and service from Marc and it's a great piece of kit. I might have to look at speakers next...

8 giugno 2026
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Risposta di Richer Sounds - Southampton

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Valutata 5 stelle su 5

Your staff were very polite and…

Your staff were very polite and efficient

7 giugno 2026
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Risposta di Richer Sounds - Southampton

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Valutata 5 stelle su 5

Great product

Great product, great price and great service!

5 giugno 2026
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Risposta di Richer Sounds - Southampton

Thank you for your wonderful feedback

Valutata 5 stelle su 5

Very satisfied customer experience

I pre-ordered a new Samsung television order online but arranged to collect it from my local store in Southampton. Whilst the television took longer to reach their warehouse from Samsung than I was told I appreciate that this was outside of Richer Sounds control. I was contacted when it was ready to collect and was very happy with the friendliness and professionalism of the staff, particularly James, when I arrived to pick it up. He also helped carry it to my car and paid my car parking fee immediately without question. Overall an excellent customer experience and I am happy to have signed up as a VIP member.

4 giugno 2026
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Risposta di Richer Sounds - Southampton

Thanks for your kind review, we look forward to your next visit.

Valutata 5 stelle su 5

Service at its Very Best from Richer Sounds

What a fantastic buying experience from Richer Sounds, Southampton store. Expertise, customer friendly and genuine intent to satisfy the couple of questions I had, prior to making the purchase. I received my delivery next day and am absolutely thrilled with the Denon mini Hi-Fi and Fyne Audio speakers. Kudos to Paul who couldn't have been more helpful. Good old fashioned customer service at its very best.

1 giugno 2026
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Risposta di Richer Sounds - Southampton

Thank you for your wonderful feedback

Valutata 5 stelle su 5

Helpful

Quick, efficient service
Friendly, helpful staff

31 maggio 2026
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Risposta di Richer Sounds - Southampton

Thank you for your wonderful feedback

Valutata 5 stelle su 5

Great Place, Amazing Staff

I was helped by Tom and Rob today - they steered me towards buying quality speakers I am very happy with. Very friendly, amazing customer service. Without their help I would have bought something I would have been less happy with. I will definitely buy from them over ordering online whenever possible.

6 giugno 2026
Non scritta su invito
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Risposta di Richer Sounds - Southampton

Thanks for your 5 star review, we look forward to seeing you again next time

Valutata 5 stelle su 5

TV purchase made easy.

Helpful, knowledgeable staff with good products available in stock.
Great delivery service included in the very competitive price.

29 maggio 2026
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Risposta di Richer Sounds - Southampton

Thank you for your 5 star review, it’s lovely to read your comments.

Valutata 5 stelle su 5

Richers at Southampton look after their customers …

Richers at Southampton helpfully explained how my delivery to the Isle of Wight was going to be managed and what would happen when.
Unfortunately the item was slightly damaged in transit but my options were helpful and they sorted things out for me.
Staff were friendly over the phone and I had a good experience, no hesitation in buying from them again.

29 maggio 2026
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Risposta di Richer Sounds - Southampton

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Valutata 5 stelle su 5

Excellent service.

I visited the branch in Southampton to collect a portable cd player. The staff where excellent in helping me sort out the Bluetooth connection, unfortunately it did not work, so I was given a full refund of my payment.

28 maggio 2026
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Risposta di Richer Sounds - Southampton

Thank you for your 5 star review, it’s lovely to read your comments.

Valutata 4 stelle su 5

The member of staff was knowledgeable…

The member of staff was knowledgeable and helpful it made choosing the right items easy and straightforward, very happy with the whole experience including the promotion delivery

27 maggio 2026
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Risposta di Richer Sounds - Southampton

Thanks so much for letting us know that the team were able to make things easy and that you were happy with your overall experience.

If there’s anything more we could have done to earn that fifth star, we’d really appreciate the feedback. And if we can help further at any stage, please get in touch..

seniorcomplaintsteam@richersounds.com

Many thanks
The Richer Sounds team

Valutata 5 stelle su 5

Excellent service from the initial…

Excellent service from the initial telephone conversation with Tom in the Southampton branch, through to collection in store when Rob kindly allowed me to unbox and check the DVD functionality before I left.

2 giugno 2026
Non scritta su invito
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Risposta di Richer Sounds - Southampton

Thanks for your kind review, we look forward to your next visit.

Valutata 4 stelle su 5

I didn't want to go into the store as…

I didn't want to go into the store as there was a special promo that would end that eve, However, there was lots of useful info about the product online!! So jumped at the chance to buy the turntable. I was kept informed re delivery which thankfully was Royal Mail so no issues there. All in all very happy with my experience.

26 maggio 2026
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Risposta di Richer Sounds - Southampton

Thanks for taking the time to leave your review. It’s great to hear the online information helped you choose the right turntable and that delivery went smoothly with clear updates.

We really appreciate your feedback and hope you enjoy your new purchase.

seniorcomplaintsteam@richersounds.com

Tom Griffiths
Head of Customer Experience
Richer Sounds

Valutata 5 stelle su 5

Super speedy and helpful service (every time)

Super speedy and helpful service - called the sales team, explained what I needed & the budget - they quickly had links for me to check, picked the device that was the perfect fit for the requirement, ordered and delivered quickly.

The focus was very much on what I wanted, not on an upsell and Richer Sounds are a Company I use and trust because it feels like a personal purchase adventure, not a sales pitch.

5 marzo 2026
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Risposta di Richer Sounds - Southampton

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Valutata 5 stelle su 5

Marantz CD60

My click and collect order was available at the branch in less than 24 hours. Staff were friendly and helpful. The product was exactly as advertised.

22 maggio 2026
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Risposta di Richer Sounds - Southampton

Thanks for your feedback, great to read you were happy with our service.

Valutata 5 stelle su 5

Great service and support

Purchased some KEF speakers with the help of Ben and his colleagues at the Southampton store. Ben arranged an in-store demo and made the whole process super easy. His colleagues were also kind enough to help me load the speakers into the boot of my car. Very good service all round.

23 maggio 2026
Non scritta su invito
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Risposta di Richer Sounds - Southampton

Thanks for your great feedback and for supporting local business.

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