Richer Sounds - Reading Recensioni 

1770
TrustScore 5 su 5

4,9

114 Oxford Road, RG1 7NE Reading, GB


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Scopri cosa dicono le persone

Valutata 5 stelle su 5

Richer Sounds helped me out of a tight spot. The Hisense STP I bought developed a fault (dead pixel). As it was still under warranty, Hisense were responsible for fixing it. The day before the courie... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

The team at the Reading branch of Richer Sounds have been incredible! They've offered invaluable advice and a level of support I simply wasn't expecting. I went in with a pretty good idea of what... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

I was served by Luke in Telesales who was patient & helpful. I've been a Richer customer since 1989 & NEVER had a problem - always pleasant to browse & purchase. Despite opting for free postage... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

My husband Bought a fantastic sounding soundbar but found it too complicated, setting up to work withmusic streaming services by wi fi instead of the normal Bluetooth. Spoke to the manager and st... Leggi di più

L'azienda ha risposto


Dettagli dell'azienda

  1. Negozio di impianti Hi-fi
  2. Negozio di elettronica
  3. Negozio di televisioni

Scritti dall'azienda

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Informazioni di contatto

4,9

Eccellente

TrustScore 5 su 5

2K recensioni

5 stelle
4 stelle
3 stelle
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4,9

Tutte le recensioni

(1770)

23.820 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

A Philips TV update went wrong and…

A Philips TV update went wrong and bricked it. The five year warranty paid out, so why would I buy from anywhere else? Richer Sounds is brilliant.

22 maggio 2025
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Risposta di Richer Sounds - Reading

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Valutata 5 stelle su 5

Dan from the Oxford Road store has been…

Dan from the Oxford Road store has been a great help for me every time I have been in contact.

After asking questions outside of store hours, I was called within the hour of opening the next day 2 out of 2 times. Helped me source and deliver stock from another store to my address and gave fantastic and preemptive advice. Awesome stuff!

5 marzo 2026
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Risposta di Richer Sounds - Reading

Thank you for your wonderful feedback

Valutata 5 stelle su 5

Great experience and very happy customer

It was a great experience from start to finish. Luke, the Shop Assistant Trainee, has been very helpful in helping with the products within my budget.
I will shop at Richersounds again if needed.

2 marzo 2026
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Risposta di Richer Sounds - Reading

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Valutata 5 stelle su 5

Getting exactly what I wanted... Thank you!

Clear understanding of what I was looking for in terms of sound, environment and connectivity for a speaker and streaming system. Great to have the enclosed demo experience which helped us fully understand the range of speakers we were initially interested in. And we felt we made our own choices with great consistent advice on any topic or any question. Really commend Matt and James for their patience and professionalism. We really enjoy the new LG OLED and look forward to the Dali Omnicons, Arcam SA35 and Chord cable installation soon. Many thanks all. Will certainly recommend RS Reading.

1 marzo 2026
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Risposta di Richer Sounds - Reading

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Valutata 5 stelle su 5

Helpful staff nad good product

Helpful staff that listened to what my requirements were and offered me a few different options to try and find the right solution. The product that was recommended is working really well and was very easy to set up.

28 febbraio 2026
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Risposta di Richer Sounds - Reading

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Valutata 5 stelle su 5

James was very helpful at helping me…

James was very helpful at helping me pick out my new Tv. Great service, will be back!

4 marzo 2026
Non scritta su invito
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Risposta di Richer Sounds - Reading

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Valutata 5 stelle su 5

As always

As always, excellent service from the Hi-fi experts.

25 febbraio 2026
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Risposta di Richer Sounds - Reading

Thanks for your feedback, great to read you were happy with our service.

Valutata 5 stelle su 5

The Richer Sounds website was easy to…

The Richer Sounds website was easy to navigate to find the correct product for me. Placing the order by phone to the Reading branch was simple and the goods arrived very quickly. All in all a satisfying shopping experience.

17 febbraio 2026
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Risposta di Richer Sounds - Reading

Thanks for your kind review, we look forward to your next visit.

Valutata 5 stelle su 5

We walked in and bought a new TV from…

We walked in and bought a new TV from them.
The team in the Reading store were very helpful. No hard sell, just genuine help and advice.
5 out of 5.

21 febbraio 2026
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Risposta di Richer Sounds - Reading

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Valutata 5 stelle su 5

Invaluable advice, great products, great price.

Went in with an open mind for a specific requirement. As usual the guys in Reading had several great options, and their advice and personal experience (matching my home setup) was so much more useful than buying over the internet. Ended up buying something I would have never considered, and they sound superb. The specific colour of speakers I wanted weren’t in stock, but they arrived at my house the next morning!

13 febbraio 2026
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Risposta di Richer Sounds - Reading

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Valutata 5 stelle su 5

Very helpful and friendly manager…

Very helpful and friendly manager answered all my questions

20 febbraio 2026
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Risposta di Richer Sounds - Reading

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Valutata 5 stelle su 5

Thanks to the knowledge of the store…

Thanks to the knowledge of the store staff, we were able to purchase a simple enough television that my 90 year old mother can manage. Ready for us very quickly and installed with expertise. Thank you

18 febbraio 2026
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Risposta di Richer Sounds - Reading

Thank you for your 5 star review!

Valutata 4 stelle su 5

Very helpful in store with advice…

Very helpful in store with advice regarding a tv bracket and surround sound system. Would have given 5 stars but the store were slow in contacting the installer they use to fit it in our house

18 febbraio 2026
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Risposta di Richer Sounds - Reading

Thank you for your review, although huge apologies for the delay which was entirely avoidable. We have since spoken to the colleague who initially took the details, and arranged the relevant refresher training.

I do hope all is well with the system, although if I can be of any more help to you do get in touch..

seniorcomplaintsteam@richersounds.com

Tom Griffiths
Head of Customer Experience
Richer Sounds

Valutata 5 stelle su 5

Great as always

Great as always. I've been a customer of Richer Sounds for many years. I have always purchased my home TV & home cinema products from them. The staff are always very polite and helpful. Their knowledge of the products are exceptional. You can even have a trial experience of home cinema. Nothing is too much trouble and great backup service as well.

24 febbraio 2026
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Risposta di Richer Sounds - Reading

Thanks for your kind review, we look forward to your next visit.

Valutata 5 stelle su 5

Simply the best

Great service as always

17 febbraio 2026
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Risposta di Richer Sounds - Reading

Thank you for your 5 star review, it’s lovely to read your comments.

Valutata 5 stelle su 5

Great Service and price

Great service from the team at Reading Richer Sounds. Was looking for a new TV and soundbar. Received good advice and price from a very knowlegable team. Equipment delivered next day after placing order. The only slight negative was that they didn't tell me that the quote was only valid for a two or three days.

5 febbraio 2026
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Risposta di Richer Sounds - Reading

Thank you for your 5 star review!

Valutata 5 stelle su 5

Bought from Richer Sounds for over 20 years...

Having bought from the Richer Sounds for over 20 years it is always the first point of call when reviewing TV & sound projects.
In December 2025, I had a fantastic experience at Richer Sounds Reading while purchasing a new TV and sound system, and I’d like to give special mention to James. From the outset, James was exceptionally helpful — taking the time to guide me through various options and even visiting my home to assess the room and offer practical, honest advice about what would work best.
His customer-focused approach, combined with the store’s price promise, made the whole process smooth and straightforward. He also recommended a reliable installer, which made the setup completely hassle-free.
I’m now in the process of planning another TV and sound system purchase for a separate project, and there’s no doubt I’ll be returning to James and the Reading branch. Their professionalism, attention to detail, and genuine care for customers make them a pleasure to deal with.
Thank you, James, for your help, keep up the great work!

17 dicembre 2025
Non scritta su invito
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Risposta di Richer Sounds - Reading

Thanks for your great feedback and for supporting local business.

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