Richer Sounds - Prestwich Recensioni 

2131
TrustScore 5 su 5

4,9

415-419 Bury New Road, M25 1AA Prestwich, GB


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Valutata 5 stelle su 5

Went to Richer Sounds in Prestwich looking for help and advice. Met the store manager Sam there who was without a doubt the most informed and happy gentleman I have met in a long time, he set up diffe... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

It seems the norm these days, that companies are focused on selling. Its when there are issues that shows how good or bad customer service is. My LG tv bought from Ellis at Richer Sounds, and less th... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

The guys at Richer Sounds couldnt have been more helpful when placing the order for the new TV . It was quick , efficient and secure , with the right level of advice . The delivery guys were also spo... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

We knew which Hifi system we wanted to buy but had a few questions regarding attaching our own speakers. The staff member was very helpful and even showed us on his computer which connector we needed... Leggi di più

L'azienda ha risposto


Dettagli dell'azienda

  1. Negozio di impianti Hi-fi
  2. Negozio di elettronica
  3. Negozio di televisioni

Scritti dall'azienda

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Informazioni di contatto

  • 415-419 Bury New Road, M25 1AA, Prestwich, Regno Unito

  • 0333 900 0042

4,9

Eccellente

TrustScore 5 su 5

2K recensioni

5 stelle
4 stelle
3 stelle
2 stelle
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4,9

Tutte le recensioni

(2131)

24.702 recensioni negli ultimi 12 mesi

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Valutata 5 stelle su 5

Great experience at the Prestwich shop

I have ordered a CD player for click‑and‑collect at the Prestwich store. The item was ready for collection next day. At collection, a shop assistant warned me that a cardboard box package was slightly damaged during the transit but the contents remained unaffected. The box was opened to make sure that everything is fine. Great and fair service. I will definitely consider this shop for further purchases.

19 giugno 2026
Logo di Richer Sounds - Prestwich

Risposta di Richer Sounds - Prestwich

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Valutata 5 stelle su 5

A great shop with good range of goods…

A great shop with good range of goods and good knowledge from staff. Pity there isn’t a direct phone number just an email and a general number for all the branches

12 giugno 2026
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Risposta di Richer Sounds - Prestwich

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Valutata 5 stelle su 5

I decided after considerable…

I decided after considerable deliberation that I would swap the Tangent Ampster 111 for the Arcam, which, although considerably more expensive, would be, following Noah's advice, the same price as my new speakers plus half as much again. Unfortunately, I am currently unable to listen to my new setup, including my new amplifier, due to an ongoing health problem, so it might be a while yet. But I did appreciate Noah's advice.

13 giugno 2026
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Risposta di Richer Sounds - Prestwich

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Valutata 5 stelle su 5

Great service as always

Great service as always, along with advice, price matched the item I wanted and was in store within 2 days of order, collected and sounds fantastic

13 giugno 2026
Logo di Richer Sounds - Prestwich

Risposta di Richer Sounds - Prestwich

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Valutata 5 stelle su 5

Great service

Great service, great recommendation for a turntable. Had an issue when I set it up, called up and they sorted it immediately.

13 giugno 2026
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Risposta di Richer Sounds - Prestwich

Thanks for your great feedback and for supporting local business.

Valutata 3 stelle su 5

Pleased to get the items ordered

Pleased to get the items ordered, with a small discount and the delivery was flawless.
Nevertheless, probably sound like a bit of a grump but I was expecting more of an experience with coming into store - I had done my research and it appeared I seemed to know more about the items than the sale staff and a couple of times he gave me incorrect information which I won't go into. It definitely wouldn't stop me ordering from richer sounds but I might just buy online in future or perhaps try another store.

6 giugno 2026
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Risposta di Richer Sounds - Prestwich

Thank you for your feedback following a recent experience at our Prestwich store, although I'm of course sorry that there were some issues there.

I will arrange for our customer service team to get in touch to find out more, so that we can the branch learnt from where they went wrong, and so that we can make things up to you.

seniorcomplaintsteam@richersounds.com

Apologies again,

Tom Griffiths
Head of Customer Experience
Richer Sounds

Valutata 5 stelle su 5

My set top box .

My set top box .. MANHATTAN.. SENT OUT FOR DELIVERY THRU DPD EXCELLENT NEX DAY SUPER SERVICE FROM PRESTWITCH TEAM. 10/10. JIM'E

12 giugno 2026
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Risposta di Richer Sounds - Prestwich

Thanks for your feedback, great to read you were happy with our service.

Valutata 5 stelle su 5

Superb service

The price and service was excellent as usual. Ellis , was great and very knowledgeable.
6 year warranty

11 giugno 2026
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Risposta di Richer Sounds - Prestwich

Thank you for your 5 star review, it’s lovely to read your comments.

Valutata 5 stelle su 5

Received great service from Ellis who…


Received great service from Ellis who discussed what TV I needed and explained various options. Ordering was easy in the store, and delivery of both TV and stand were well within the time frame given. The couriers DPD were very efficient and friendly. Overall a great shopping experience for someone who isn't technically minded!! Can't beat a local store with knowledgeable staff who will take the time to advise you.

9 giugno 2026
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Risposta di Richer Sounds - Prestwich

Thanks for your 5 star review, we look forward to seeing you again next time

Valutata 5 stelle su 5

Richer Sounds Prestwich

Great customer service, I recently purchased some headphones. I was able to get a good demonstration of the product, which made me know the product was right for me.

8 giugno 2026
Logo di Richer Sounds - Prestwich

Risposta di Richer Sounds - Prestwich

Thanks for your feedback, great to read you were happy with our service.

Valutata 5 stelle su 5

Best audio and visual company by miles.

I always use richer sounds for any of my audio or TV needs. The customer service is second to none and all the staff are informed and knowledgeable, willing to take the time to explain answers to any questions that are asked.
The prices are always competitive and quite often cheaper than other retailers.
The delivery of my newest TV was quick and the delivery guys were helpful and respectful.
Overall richer sounds are at the top of their game, and have been for all the years I have been using them.

9 giugno 2026
Logo di Richer Sounds - Prestwich

Risposta di Richer Sounds - Prestwich

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Valutata 5 stelle su 5

Good website

Good website, easy to order new TV. Expensive sound bar included in price. Quick delivery.

16 novembre 2025
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Risposta di Richer Sounds - Prestwich

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Valutata 5 stelle su 5

Great service

Great service, sorted my mistake with the delivery option and we always get a good price and lengthy warranty. What's not to like?

6 maggio 2026
Logo di Richer Sounds - Prestwich

Risposta di Richer Sounds - Prestwich

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Valutata 5 stelle su 5

Ellis was great

Ellis was great, made sure we got the right TV and stand and also price matched.

6 giugno 2026
Logo di Richer Sounds - Prestwich

Risposta di Richer Sounds - Prestwich

Thanks for your feedback, great to read you were happy with our service.

Valutata 5 stelle su 5

Richer sounds have been my 'go to'…

Richer sounds have been my 'go to' retailer for sound and vision for many years. Didn't let me down again. Recommended.

5 giugno 2026
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Risposta di Richer Sounds - Prestwich

Thanks for your great feedback and for supporting local business.

Valutata 5 stelle su 5

Good advice

Good advice
Next day delivery
Very helpful

2 giugno 2026
Logo di Richer Sounds - Prestwich

Risposta di Richer Sounds - Prestwich

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Valutata 5 stelle su 5

Excellent advice and customer service.

I arrived 30 minutes prior to closing. I experienced excellent advice and didn’t feel rushed. Despite purchasing at close of day, I was still offered next day delivery. I was kept informed of delivery times and all went well. I hadn’t arranged installation but had a small issue in setting up. I telephoned the shop, again close to closing time and they arranged an installer to come out the same evening.
Outstanding customer care. Plus highly competitive pricing.

2 giugno 2026
Logo di Richer Sounds - Prestwich

Risposta di Richer Sounds - Prestwich

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

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