Richer Sounds - Prestwich Recensioni 

2198
•
TrustScore 5 su 5

4,9

415-419 Bury New Road, M25 1AA Prestwich, GB

•

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Scopri cosa dicono le persone

Valutata 5 stelle su 5

Ive had my sub repaired under warranty at the Prestwich store, richer sounds. I had the pleasure of dealing with the manager Sam. Excellent 5 star customer service from initial contact to the authori... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

I visited the Prestwich branch due to a fault with my subwoofer. I was mere weeks away from the extended warranty expiring and my poor sub was just clicking and making all sorts of noises. When... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

I like dealing with Richer Sounds because they've got staff that actually understand the products they are selling and know what they are talking about - This is now rare in the high street.

L'azienda ha risposto

Valutata 5 stelle su 5

I explained via a phone call that due to mobility issues that I was unable to go to the shop to audition some new speakers. I had narrowed down my selection and asked Noah for his opinion on my first... Leggi di più

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Dettagli dell'azienda

  1. Negozio di impianti Hi-fi
  2. anche in
  3. Negozio di elettronica
  4. Negozio di televisioni

Scritti dall'azienda

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Informazioni di contatto

  • 415-419 Bury New Road, M25 1AA, Prestwich, Regno Unito

  • 0333 900 0042

4,9

Eccellente

TrustScore 5 su 5

2K recensioni

5 stelle
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4,9

Tutte le recensioni

(2198)

24.500 recensioni negli ultimi 12 mesi

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Valutata 5 stelle su 5

Knowledgeable, professional and polite

Great customer experience. Very knowledgeable and helpful trying to find me the best deal for my needs.

They gave me a great offer for a OLED TV and soundbar and even added in next day delivery for free.

The TV and soundbar came the next day as promised. Very swift, very professional and very polite.

Would highly recommend richer sounds!

4 agosto 2026
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Risposta di Richer Sounds - Prestwich

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Valutata 5 stelle su 5

Excellent customer service from Richer sounds (as always)

Bought a new TV from Richer sounds and the whole experience was top notch...from ordering to free delivery...the whole process was very easy and stress free...my particular TV came with a free 6 year guarantee; which is the icing on the cake... Been a richer sounds customer for the last 45 years and the customer service has always been first class.

19 settembre 2026
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Risposta di Richer Sounds - Prestwich

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Valutata 5 stelle su 5

I used your web site to make a request…

I used your web site to make a request for an open box TV & I received a reply from one of your shops fairly close to where I live.
After a phone call I arranged to visit. Sam in the shop shows me the TV & turned it on. It had a scratch but it was highlighted to me without having to ask.
I did buy it & as it was open box it had a discount to the usual price.
I was pleased with the service & the Cello TV I bought.

17 settembre 2026
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Risposta di Richer Sounds - Prestwich

Thanks for your great feedback and for supporting local business.

Valutata 5 stelle su 5

Ellis was very friendly

Ellis was very friendly , laid-back, very knowledgeable and I felt NO pressure or obligation to buy. I initially went into store to buy Headphones but also wanted to chat about the possibility of upgrading my TV . Ellis advised and recommended and I was very happy to go with suggested brand . He kept well within my budget but I asked him to go up to my budget and I went with his further recommendation . A happy , smiley gentleman who I would gladly recommend to anyone.

18 settembre 2026
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Risposta di Richer Sounds - Prestwich

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Valutata 5 stelle su 5

Professional, friendly service

Good advice, knowledgeable, friendly adviser (Ellis, Prestwich branch), easy purchase, great product.

18 settembre 2026
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Risposta di Richer Sounds - Prestwich

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Valutata 5 stelle su 5

Good customer service

Good customer service. Tv problem solved by new tv to be sent out. Excellent customer skills and follow up within 24 hours. Definitely will be returning customer my first stop for tv and similar tech

16 settembre 2026
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Risposta di Richer Sounds - Prestwich

Thank you for your wonderful feedback

Valutata 5 stelle su 5

Turntable shopping

Great advice
Great customer service
Rapid delivery
Every thing was exceptional

8 settembre 2026
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Risposta di Richer Sounds - Prestwich

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Valutata 5 stelle su 5

I have just made my 3rd purchase at…

I have just made my 3rd purchase at Prestwich store - the staff are always really helpful and knowledgeable- this time it was checking for screws for a TV stand for an ex display TV I bought - just great general thoughtful service

10 settembre 2026
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Risposta di Richer Sounds - Prestwich

Thank you for your 5 star review!

Valutata 5 stelle su 5

Excellent service from Andy and the Prestwich store

Excellent service from Andy at the Prestwich store who helped me source the best hi fi amplifier I could buy in my budget. Responded to my questions and as a result I am very pleased with my versatile and powerful Cambridge Audio purchase, in preference to the Yamaha I was considering . Recommended.

6 settembre 2026
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Risposta di Richer Sounds - Prestwich

Thanks for your great feedback and for supporting local business.

Valutata 5 stelle su 5

Really good service

Really good service. Asked me the right questions regarding what I listen to to find the best quality solution within my budget. Delivered on time and packed really well.

8 settembre 2026
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Risposta di Richer Sounds - Prestwich

Thanks for your great feedback and for supporting local business.

Valutata 5 stelle su 5

site was easy to navigate

site was easy to navigate. Order process straight forward and 6 year guarantee amazing. If i had to ask for something to be different it would be clarity of the delivery /collection process
I now know that because my order was later in the day click and collect was 48hrs not the next day as i expected. Thats more about the excitement of purchasing (and not wanting the sale to time out) than a criticism of the process. However, had i had a pop up at time of purchase to say when it would be available or a note when order confirmation was sent it would have been clearer to me and saved the disappointment i felt. I stress that’s more about how i felt not what you did wrong

7 settembre 2026
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Risposta di Richer Sounds - Prestwich

Thanks for your kind review, we look forward to your next visit.

Valutata 3 stelle su 5
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Risposta di Richer Sounds - Prestwich

I was truly sorry to read your review and offer my sincere apologies. From investigation with the store manager this relates to a clearance item, which he insists he checked thoroughly for you as promised, the cables in question being packaged within the box but separately to the main unit.

I will arrange for our customer service team to reach out to you to discuss this further and resolve the matter to your satisfaction. Of course if I can be of any more help in the meantime do let me know..

seniorcomplaintsteam@richersounds.com

Tom Griffiths
Head of Customer Experience
Richer Sounds

Valutata 5 stelle su 5

Very helpful and great service

Very helpful and great service. No high pressure salesperson. From ordering to delivery it was really good.

2 settembre 2026
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Risposta di Richer Sounds - Prestwich

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Valutata 5 stelle su 5

OUTSTANDING SERVICE

I telephoned the national number to enquire about an LG tv they directed me to my nearest store Prestwich. Spoke to an assistant there who arranged for me to pick up the tv I wanted called at the store and it was ready and waiting took it to the car and placed in boot. Every person who I touched during this transaction was more than helpful and informative.

2 settembre 2026
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Risposta di Richer Sounds - Prestwich

Thank you for your wonderful feedback

Valutata 5 stelle su 5

Great staff firstly in the prestwich…

Great staff firstly in the prestwich store, couldn't be more helpful, delivery was spot as they said.....I've been dealing with richersounds for quite a number of years now and wouldn't shop anywhere else, awesome service.

29 agosto 2026
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Risposta di Richer Sounds - Prestwich

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Valutata 5 stelle su 5

Went into the Prestwich branch looking…

Went into the Prestwich branch looking for a start up kit for my flat. Staff couldn't have been more helpful, sorted me out.
As a newbie couldn't quite get it up & running when it arrived, called the shop, no bother sorted me out over the phone.
I won't be looking anywhere else when look to expand the system.
WELL PLAYED LADS

23 agosto 2026
Non scritta su invito
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Risposta di Richer Sounds - Prestwich

Thanks for your kind review, we look forward to your next visit.

Valutata 5 stelle su 5

As always, friendly and helpful

As always, the staff here were friendly and helpful, finding the answer to our request.

21 agosto 2026
Logo di Richer Sounds - Prestwich

Risposta di Richer Sounds - Prestwich

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Valutata 5 stelle su 5

Amazing customer service and price

The prices in the Summer Sale were better than Amazon for projectors so I decided to buy a new projector. Sam the manager of the store was extremely helpful and took his time to show me and talk me through lots of potential options. Eventually we agreed on a Ben Q GP520 that was not in the sale but was perfect for all of my requirements. Sam then found me an amazing price for the projector as an open box model was in stock at another branch. The projector arrived within a couple of days and is absolutely perfect for my cellar room. Thank you Sam and Richer Sounds for going above and beyond what I could ever have expected.

20 agosto 2026
Non scritta su invito
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Risposta di Richer Sounds - Prestwich

Thank you for your wonderful feedback

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