Richer Sounds - Prestwich Recensioni 

2162
TrustScore 5 su 5

4,9

415-419 Bury New Road, M25 1AA Prestwich, GB


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Valutata 5 stelle su 5

Went into the Prestwich branch looking for a start up kit for my flat. Staff couldn't have been more helpful, sorted me out. As a newbie couldn't quite get it up & running when it arrived, called t... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

The prices in the Summer Sale were better than Amazon for projectors so I decided to buy a new projector. Sam the manager of the store was extremely helpful and took his time to show me and talk me t... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Staff were welcoming, friendly, helpful & knowledgeable. They sourced a better price & upgrade than I originally requested / expected. Even helped us take the goods to the car. (free parking opposite... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Very helpful did not have the tv in stock but searched all the other branches to find us one and said they would keep if for us as long as we like as having building work done on the house... Leggi di più

L'azienda ha risposto


Dettagli dell'azienda

  1. Negozio di impianti Hi-fi
  2. Negozio di elettronica
  3. Negozio di televisioni

Scritti dall'azienda

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Informazioni di contatto

  • 415-419 Bury New Road, M25 1AA, Prestwich, Regno Unito

  • 0333 900 0042

4,9

Eccellente

TrustScore 5 su 5

2K recensioni

5 stelle
4 stelle
3 stelle
2 stelle
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4,9

Tutte le recensioni

(2162)

25.159 recensioni negli ultimi 12 mesi

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Valutata 5 stelle su 5

Went into the Prestwich branch looking…

Went into the Prestwich branch looking for a start up kit for my flat. Staff couldn't have been more helpful, sorted me out.
As a newbie couldn't quite get it up & running when it arrived, called the shop, no bother sorted me out over the phone.
I won't be looking anywhere else when look to expand the system.
WELL PLAYED LADS

23 agosto 2026
Non scritta su invito
Logo di Richer Sounds - Prestwich

Risposta di Richer Sounds - Prestwich

Thanks for your kind review, we look forward to your next visit.

Valutata 5 stelle su 5

As always, friendly and helpful

As always, the staff here were friendly and helpful, finding the answer to our request.

21 agosto 2026
Logo di Richer Sounds - Prestwich

Risposta di Richer Sounds - Prestwich

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Valutata 5 stelle su 5

Amazing customer service and price

The prices in the Summer Sale were better than Amazon for projectors so I decided to buy a new projector. Sam the manager of the store was extremely helpful and took his time to show me and talk me through lots of potential options. Eventually we agreed on a Ben Q GP520 that was not in the sale but was perfect for all of my requirements. Sam then found me an amazing price for the projector as an open box model was in stock at another branch. The projector arrived within a couple of days and is absolutely perfect for my cellar room. Thank you Sam and Richer Sounds for going above and beyond what I could ever have expected.

20 agosto 2026
Non scritta su invito
Logo di Richer Sounds - Prestwich

Risposta di Richer Sounds - Prestwich

Thank you for your wonderful feedback

Valutata 5 stelle su 5

Very helpful did not have the tv in…

Very helpful did not have the tv in stock but searched all the other branches to find us one and said they would keep if for us as long as we like as having building work done on the house

15 agosto 2026
Logo di Richer Sounds - Prestwich

Risposta di Richer Sounds - Prestwich

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Valutata 5 stelle su 5

After a courtesy call the item was…

After a courtesy call the item was ready for collection as stated.
Assistant Andy who was very pleasant, helped me carry and put the item in the car. It is not the first
time I have bought from Richer Sounds Prestwich
and have always been very satisfied with the courteous way I have been
treated.l

12 agosto 2026
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Risposta di Richer Sounds - Prestwich

Thanks for your great feedback and for supporting local business.

Valutata 5 stelle su 5

Very Helpful staff

Very Helpful staff, good competitive prices.

15 agosto 2026
Logo di Richer Sounds - Prestwich

Risposta di Richer Sounds - Prestwich

Thanks for your feedback, great to read you were happy with our service.

Valutata 5 stelle su 5

Perfect service as usual,

Perfect service as usual,

14 agosto 2026
Logo di Richer Sounds - Prestwich

Risposta di Richer Sounds - Prestwich

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Valutata 5 stelle su 5

Very Good Shop & Staff

Staff were welcoming, friendly, helpful & knowledgeable. They sourced a better price & upgrade than I originally requested / expected. Even helped us take the goods to the car. (free parking opposite the shop). Items all good, installed & working great.

1 agosto 2026
Logo di Richer Sounds - Prestwich

Risposta di Richer Sounds - Prestwich

Thanks for your kind review, we look forward to your next visit.

Valutata 5 stelle su 5

Great telephone service

Great telephone service. Professional, friendly and efficient! Also, prompt delivery of my new stylus. Never disappoint!

12 agosto 2026
Logo di Richer Sounds - Prestwich

Risposta di Richer Sounds - Prestwich

Thanks for your kind review, we look forward to your next visit.

Valutata 5 stelle su 5

Ellis was brilliant

Ellis, dealing with telesales at the Prestwick branch was great. He was knowledgeable, friendly and professional. I took his advice in it's totality. He didn't try to persuade me to go over budget or talk down to me.
The system of separates arrived the next day. I was impressed.
Unfortunately the first turntables motor was broken when it arrived. Needless to say, I was disappointed as I so wanted to hear my 40 plus year old "wish you were here" album.
Ellis did everything possible to make the swap for a working replacement easy and stress free. It was and I'm happily up and running.
I am so impressed by the products and the service. A big "thank you" to Richer Sounds.

10 agosto 2026
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Risposta di Richer Sounds - Prestwich

Thanks for your 5 star review, we look forward to seeing you again next time

Valutata 5 stelle su 5

Already replied

Already replied, thank you

10 agosto 2026
Logo di Richer Sounds - Prestwich

Risposta di Richer Sounds - Prestwich

Thank you for your 5 star review, it’s lovely to read your comments.

Valutata 5 stelle su 5

Great Advice and Service

Great Advice and Service. Sorted out the equipment I needed without trying to upsell me something I didn’t need.

10 agosto 2026
Logo di Richer Sounds - Prestwich

Risposta di Richer Sounds - Prestwich

Thanks for your great feedback and for supporting local business.

Valutata 5 stelle su 5

Great Experience

Great Experience, First Time Customer And Service Was Fantastic Fast And Easy. plus It’s Brilliant With 6 Years Guarantee.. Worth A Visit And Great Staff.

Thank you

9 agosto 2026
Logo di Richer Sounds - Prestwich

Risposta di Richer Sounds - Prestwich

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Valutata 5 stelle su 5

I got what I wanted

I got what I wanted. The manager & assistant explained how the item worked, showed us how. Everything went O.K.

6 agosto 2026
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Risposta di Richer Sounds - Prestwich

Thank you for your 5 star review!

Valutata 5 stelle su 5

Great Service

Although our enquiry was a fairly simple one it was answered with clarity and honesty even though we ended up with a cheaper product.

We described our requirements and the TV is just what we need.
The salesman happily carried it to the boot of our car and gave us a friendly wave as we left.
Five year guarantee is icing on the cake.

24 luglio 2026
Logo di Richer Sounds - Prestwich

Risposta di Richer Sounds - Prestwich

Thanks for your kind review, we look forward to your next visit.

Valutata 3 stelle su 5

I didn’t know that the 6year warranty…

I didn’t know that the 6year warranty value depreciated by 10% on my tv that could not be repaired so I didn’t get the price of a new equivalent tv and not even half the value back

4 agosto 2026
Logo di Richer Sounds - Prestwich

Risposta di Richer Sounds - Prestwich

Thank you for your feedback, I was really sorry to read that you experienced issues with your television however and appreciate it's frustrating that the item could not be repaired.

In the event that this happens under the free 6 year guarantee, we will typically issue a gift voucher taking into account the products age, nearly 6 years in this instance, which can be used to purchase a new unit. My apologies that you were disappointed with the amount of course, and whilst we far and away exceed the minimum recommendations for retailers’ responsibilities in this situations, we don't want you left feeling aggrieved for any reason.

I understand you have since received a new TV now, so I will arrange our customer service team to follow up with you and bring this to a happier conclusion..

seniorcomplaintsteam@richersounds.com

Tom Griffiths
Head of Customer Experience
Richer Sounds

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