Richer Sounds - Preston Recensioni 

2827
TrustScore 5 su 5

4,9

10 Church Street, PR1 3BQ Preston, GB


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Valutata 5 stelle su 5

We had a fairly good idea of what we wanted when we visited Richer Sounds about an upgrade to our tv. It was great to actually visit the store and discuss our options with a knowledgeable person fo... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

It was very easy to order instore Preston. And I brought my tv that had a software problem and they mended it in shop also I wasn’t without tv they sent my new 65 inch lg the next day and it arrived... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Called into Preston at Xmas for advice on a video projector. Explained I wouldn't be buying for 6 months but still got a great deal of personal advice. Emailed recently to see if there was a newer or... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

A big thank you for all your patience & help. After two abortive attempts at trying to connect Bluetooth speakers to my Pro-Ject E1 BT turntable finally found speakers which connected easily. These... Leggi di più

L'azienda ha risposto


Dettagli dell'azienda

  1. Negozio di impianti Hi-fi
  2. Negozio di elettronica
  3. Negozio di televisioni

Scritti dall'azienda

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Informazioni di contatto

4,9

Eccellente

TrustScore 5 su 5

3K recensioni

5 stelle
4 stelle
3 stelle
2 stelle
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4,9

Tutte le recensioni

(2827)

24.266 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

Excellent service and advice

Excellent service and advice. I recently went in to ask about some earbuds I had seen on line. I didn’t want to spend a lot as at 75 I’m now hard of hearing and not able to appreciate the audio subtlety I used to enjoy. However the assistant was patient and helpful and not snobby about my lo-fi choice. I’m pleased with my purchase and the service I received. RS are always competitive on price and helpful and accommodating in helping you to make your choice irrespective of your criteria.

13 giugno 2026
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Risposta di Richer Sounds - Preston

Thanks for your 5 star review, we look forward to seeing you again next time

Valutata 5 stelle su 5

Impressed

After a lot of product browsing and changing my mind about brands, sizes and models a number of times, it was so surprising when I called Richer Sounds, I did know the brand but the warmth of the discussion with people who really knew what they were talking about and were very customer focussed with the ability to get things done was truly a super nice experience, impressed.

11 giugno 2026
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Risposta di Richer Sounds - Preston

Thanks for your 5 star review, we look forward to seeing you again next time

Valutata 5 stelle su 5

Customer Service Good

Good price. Delivery good and dealt well with an after sales query

11 giugno 2026
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Risposta di Richer Sounds - Preston

Thanks for your feedback, great to read you were happy with our service.

Valutata 5 stelle su 5

Great service

Website worked really well, coms and support were great. Dispatch and delivery was quick and again the coms were great. 👍 very happy with my purchase.

9 giugno 2026
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Risposta di Richer Sounds - Preston

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Valutata 5 stelle su 5

Very easy to order my new LG TV

Very easy to order my new LG TV by the phone ,very pleasant person whom I spoke to , managed to pay by Card ,all in all a simple easy phone call I have bought TVs off Richer Sounds previously and a great company to buy from,I ordered a LG g6 , Michael mould

10 giugno 2026
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Risposta di Richer Sounds - Preston

Thanks for your 5 star review, we look forward to seeing you again next time

Valutata 5 stelle su 5

Purchased a few bits from RS

Purchased a few bits from RS, in store and online over many years, very friendly knowledgeable guys, keen to help on the phone, always been happy with what i've bought, fair prices too.

10 giugno 2026
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Risposta di Richer Sounds - Preston

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Valutata 5 stelle su 5

My granddaughter will be very happy!

Went to Richer Sounds (Preston) on a 'recce' to suss out a hifi system for my granddaughter. Walking in the door you can be overwhelmed by all the gear on display but I immediately struck up a good relationship with Howie the shop manager who was very friendly, helpful and constructive in his advice. I learnt a lot! He pointed me in the direction of 'active speakers' which are ideal for the 16 year old in question, plus a turntable as vinyl is back in fashion. She can now listen to some proper 1970's bands from my collection!! It's not cheap but the product is quality and the whole experience gave me confidence to buy.

9 giugno 2026
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Risposta di Richer Sounds - Preston

Thank you for your 5 star review!

Valutata 5 stelle su 5

Great service

Great service from initial advice about what TV would best suit our needs right through to the delivery. Price was excellent as well.

8 giugno 2026
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Risposta di Richer Sounds - Preston

Thanks for your feedback, great to read you were happy with our service.

Valutata 5 stelle su 5

Great service! Great experience!

Went into the Preston store to have a look at the products I were interested in.
Howie and his team were great, as I had a few questions etc. we discussed these , then sat in the demo room for 2 hours!
Howie then came up with a great deal for me.

6 giugno 2026
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Risposta di Richer Sounds - Preston

Thanks for your great feedback and for supporting local business.

Valutata 5 stelle su 5

Amazing service all round

Staff was amazingly nice and helpful, price was very good, love the 6 year warranty and finally delivery service was 2nd to none

8 giugno 2026
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Risposta di Richer Sounds - Preston

Thanks for your great feedback and for supporting local business.

Valutata 5 stelle su 5

Easy over the phone ordering and good…

Easy over the phone ordering and good price. Delivery in 6 days with 6 year warranty. What's not to like?

6 giugno 2026
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Risposta di Richer Sounds - Preston

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Valutata 5 stelle su 5

Sound guys

Sound guys, very helpful. Would recommend highly.

4 giugno 2026
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Risposta di Richer Sounds - Preston

Thank you for your 5 star review, it’s lovely to read your comments.

Valutata 5 stelle su 5

Wiim amp and kef ci200qr

Matt at the preston branch very helpful guy.

Bought the wiim ultra amp and 4 x kef ci200qr cieling speakers and really happy with the way it sounds.

Could not beat them on price.

6 giugno 2026
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Risposta di Richer Sounds - Preston

Thanks for your kind review, we look forward to your next visit.

Valutata 4 stelle su 5

Great service and pre sales support

Great service and pre sales support, would shop with them again. 1 star deducted for missing that a lead was needed to connect the sub woofer to the amp.

1 giugno 2026
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Risposta di Richer Sounds - Preston

Thanks for the overall positive feedback, especially concerning the initial phase of your experience. I’m sorry we missed the need for a cable however I’ll raise this as a training point with the team.

If you need any further help getting everything set up, please don’t hesitate to get in touch..

seniorcomplaintsteam@richersounds.com

Many thanks

Tom Griffiths
Head of Customer Experience
Richer Sounds

Valutata 5 stelle su 5

Very helpful and knowledgeable

Very helpful and knowledgeable. The 2 week trial on purchased equipment was particularly useful as we ended up with just what we wanted.

4 giugno 2026
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Risposta di Richer Sounds - Preston

Thanks for your kind review, we look forward to your next visit.

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