Richer Sounds - Preston Recensioni 

2933
•
TrustScore 5 su 5

4,9

10 Church Street, PR1 3BQ Preston, GB

•

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Scopri cosa dicono le persone

Valutata 5 stelle su 5

I love Richer Sounds. The team ara always so helpful and knowledgeable. They always seem pleased to help you with your purchase. I always choose in store collection as they are pleasure to... Leggi di più

Valutata 5 stelle su 5

Being able to audition the Equipment in store. Friendly and knowledgeable staff. I was interested in the Yamaha r-n600a and it's functions. The staff were very helpful though to fully demonstrate... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Ordered online, items arrived at the Preston store the following day, and I picked up the items at the weekend. The staff are knowledgeable and helpful, and I will be using the Preston store again fo... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Friendly and knowledgeable staff. Did not try to sell the TV. Explained and demonstrated the model we finally selected and checked for the best deal. Warranty explained and no action required on our... Leggi di più

L'azienda ha risposto


Dettagli dell'azienda

  1. Negozio di impianti Hi-fi
  2. anche in
  3. Negozio di elettronica
  4. Negozio di televisioni

Scritti dall'azienda

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Informazioni di contatto

4,9

Eccellente

TrustScore 5 su 5

3K recensioni

5 stelle
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4,9

Tutte le recensioni

(2933)

24.662 recensioni negli ultimi 12 mesi

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Valutata 5 stelle su 5

Great service and price match

Good experience with staff from the store on the phone. We took advantage of the 2 week return policy but liked the product so kept it anyway. After the purchase I noticed that another company were offering the same tv for £200 less than Richer Sounds so sent in a request for price match which was refunded the same day with an extra £20 on top. Great service all round.

22 aprile 2026
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Risposta di Richer Sounds - Preston

Thanks for your feedback, great to read you were happy with our service.

Valutata 5 stelle su 5

Having debated for several weeks on…

Having debated for several weeks on which tv to choose, i arrived at Preston Richer sounds to be met by Howie . I found him to be very knowledgeable , helpful & courteous , He helped me make the right decision for me.
I had to ring up & spoke to Howie about a set up problem i had, he talked me through it & couldn't have been more helpful 10 out of 10 .

20 aprile 2026
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Risposta di Richer Sounds - Preston

Thanks for your 5 star review, we look forward to seeing you again next time

Valutata 5 stelle su 5

Excellent service and prices

Excellent service and prices. Good advice and product knowledge come as standard. I have been a faithful customer for years. No need to stray from the best.

5 dicembre 2025
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Risposta di Richer Sounds - Preston

Thanks for your great feedback and for supporting local business.

Valutata 5 stelle su 5

What can I say ?? Perfect 👍👍

What can I say ??? Brilliant service as always. I have been buying TVs and audio items from richer sounds for a long time now and the reason I keep going back is the service is great. If you need any advice before you buy or after they are happy to help. I also recommend them to my own customers. This is the way I treat my customers and it works. I personally would like to thank Matt and the Preston shop. Nice talking and I will be back next time I need some other tech.

18 aprile 2026
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Risposta di Richer Sounds - Preston

Thanks for your great feedback and for supporting local business.

Valutata 5 stelle su 5

Knowledge

The men I spoke to really knew what they were talking about, and I was given a discount on just about everything I wanted.

17 aprile 2026
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Risposta di Richer Sounds - Preston

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Valutata 5 stelle su 5

A quick visit to the Preston shop…

A quick visit to the Preston shop resulted in the purchase of a Marantz streaming unit. It was a good purchase with great advice. A good experience .

14 aprile 2026
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Risposta di Richer Sounds - Preston

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Valutata 5 stelle su 5

Spending the time

Spending the time, to go through all the pro’s and cons when choosing a T.V.

14 aprile 2026
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Risposta di Richer Sounds - Preston

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Valutata 5 stelle su 5

Fantastic service and support

Fantastic service and support. I purchase most items when I can from these.

20 marzo 2026
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Risposta di Richer Sounds - Preston

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Valutata 5 stelle su 5

Great staff!

The staff were were helpful and knowledgeable and assisted me get the right product for me.

11 aprile 2026
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Risposta di Richer Sounds - Preston

Thank you for your 5 star review!

Valutata 5 stelle su 5

Excellent personal service from…

Excellent personal service from Matthew. He took my needs (wearing hearing aids) into account to find the most suitable headphones for me, and also found me a bargain.

9 aprile 2026
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Risposta di Richer Sounds - Preston

Thanks for your kind review, we look forward to your next visit.

Valutata 5 stelle su 5

I had no idea if a widget existed that…

I had no idea if a widget existed that could do the thing I wanted to. Online search suggested possibly and that a local company (Richer Sounds Preston) might have the kit. Checked the website and emailed the store with my non-techy langauge request. They got straight back to me with helpful info. When I finally ordered the kit and went to the store, again very helpful assistance despite me not being a classic AV techy.

28 marzo 2026
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Risposta di Richer Sounds - Preston

Thanks for your great feedback and for supporting local business.

Valutata 5 stelle su 5

I was very impressed by the service at…

I was very impressed by the service at your excellent modern shop and the high quality of the equipment.
I am very pleased with my television and the help in loading my car by enthusiastic and professional staff.

31 marzo 2026
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Risposta di Richer Sounds - Preston

Thank you for your wonderful feedback

Valutata 3 stelle su 5

Looking for a turntable.

Looking for a turntable and hoping for a demonstration of similar priced deck's.
The store had no audio demonstration area only home theater. I decided to chose something based on reviews seen. There was no stock in shop to buy, with the unit delivered next day. I could have used on line ordering of the item I bought and saved the time and expense of the trip to Preston as I learned nothing new there.

27 marzo 2026
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Risposta di Richer Sounds - Preston

Thanks for taking the time to share your feedback. I’m sorry to hear that your visit to our Preston store didn’t go as planned, particularly after making the trip in person.

You’re quite right that the dedicated experience room in that store is currently set up for home cinema demonstrations. That said, we can absolutely put together a two‑channel hi‑fi demonstration on request for customers. Having since investigated with the store, I understand that your visit was a walk‑in and, unfortunately, the models you were interested in weren’t available at the time, which understandably made things more difficult.

I do appreciate your frustration and will certainly share your comments with the team so we can do better at setting expectations and offering suitable alternatives in these situations. In the meantime, our customer service team will also be in touch directly to ensure you’re completely happy with your purchase and to address any outstanding points.

seniorcomplaintsteam@richersounds.com

Many thanks,

Tom Griffiths
Head of Customer Experience
Richer Sounds

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