Richer Sounds - Oxford Recensioni 

1745
TrustScore 5 su 5

5,0

1 West Way, Botley Road, OX2 0JB Botley Road, GB


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Valutata 5 stelle su 5

We dealt with Paddy at the Oxford Store. Good advice on OLED type 4HD TVs, purchased a 42" LG. Prompt delivery and returning our dead TV for recycling, and the packaging for the new one was very e... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

I always use RS because of their knowledge, their friendly "non selling" sales style and the friendly welcoming way they treat you. Delighted to have been a customer of RS Oxford for over 20 years an... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Exceptional service provided by RS as always. I special ordered a Denafrips Hermes DDC which arrived well within the 4-6 weeks estimated delivery time. My purchase was made by ‘phone in a professional... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

An absolutely 1st class service. Damien, Matt and Paddy, were so helpful, and certainly knew there stuff. Pointed me in the right direction, to cater for my needs. Excellent prices and a blue light di... Leggi di più

L'azienda ha risposto


Dettagli dell'azienda

  1. Negozio di impianti Hi-fi
  2. Negozio di elettronica
  3. Negozio di televisioni

Scritti dall'azienda

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Informazioni di contatto

  • 1 West Way, Botley Road, OX2 0JB, Botley Road, Regno Unito

  • 0333 900 0052

5,0

Eccellente

TrustScore 5 su 5

2K recensioni

5 stelle
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5,0

Tutte le recensioni

(1745)

23.886 recensioni negli ultimi 12 mesi

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Valutata 5 stelle su 5

Absolutely Stars

Absolutely Stars, great communication, advice to choose, staff very educated about electronics.

five stars, thank God we still have those normal shops which knows, what they selling.

20 gennaio 2026
Logo di Richer Sounds - Oxford

Risposta di Richer Sounds - Oxford

Thanks for your feedback, great to read you were happy with our service.

Valutata 5 stelle su 5

Great purchase, great price and great staff

Made to feel very welcomed and staff very knowledgeable and helpful

Had issues connecting the equipment rang the store who were very helpful and helped to solve the issue, we are now very happy with our purchase and Richer Sounds

19 gennaio 2026
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Risposta di Richer Sounds - Oxford

Thanks for your 5 star review, we look forward to seeing you again next time

Valutata 5 stelle su 5

It's always a positive experience…

It's always a positive experience dealing with Richer Sounds. Ash at the Oxford branch was very helpful and patient. I will definitely shop at RS in the future.
Happy customer

13 gennaio 2026
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Risposta di Richer Sounds - Oxford

Thanks for your feedback, great to read you were happy with our service.

Valutata 3 stelle su 5

Did click and collect from my local RS

Did click and collect from my local RS. I didn’t realise what they mean is Click and wait and collect. Ordered Friday and had to take time off work on Monday to collect it - they should make it clear that you can’t collect immediately unlike most click and collect retailers. A shame as I wanted to support them rather than order off Amazon but not sure I would again

11 gennaio 2026
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Risposta di Richer Sounds - Oxford

Dear Mr Grain,

Thank you for your feedback although I was sorry of course that you were not completely satisfied following making a purchase. Products bought via our click and collect service are always available at the store selected by the next working day if not sooner, if the line is out of stock then we will deliver it via courier of course without affecting the promised time frame.

We have done our best to make this as clear as possible in the delivery information section of our website, at the basket stage, and in the documentation customers are sent immediately post purchase but I'm sorry for whatever reason you missed this. I will of course review all of these contact points to see where improvements can be made.

Of course if I can be of any more help to you do get in touch directly.

seniorcomplaintsteam@richersounds.com

Tom Griffiths
Head of Customer Experience
Richer Sounds

Valutata 5 stelle su 5

Superb Customer Focus at Richer Sounds Oxford

The outstanding customer focus of Paddy & Matt who went that extra mile to order in an Enyo 15th set up a system for me to listen to & ensure that I left with what I wanted.
Thus ensuring I will remain a Richer Sounds customer.

9 gennaio 2026
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Risposta di Richer Sounds - Oxford

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Valutata 5 stelle su 5

Great all round

Service is fantastic, staff are knowledgable, passionate and totally honest & prices are absolutely competitive.

9 gennaio 2026
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Risposta di Richer Sounds - Oxford

Thanks for your great feedback and for supporting local business.

Valutata 5 stelle su 5

Great service

Great service, impartial advice and terrific prices.

8 gennaio 2026
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Risposta di Richer Sounds - Oxford

Thank you for your wonderful feedback

Valutata 5 stelle su 5

Utterly professional from the first…

Utterly professional from the first contact by phone to the brilliant technical backup by phone with my 3 separate queries on set up of the TV.
We are delighted with the new Loewe TV all respects.

7 gennaio 2026
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Risposta di Richer Sounds - Oxford

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Valutata 5 stelle su 5

Great range of products, A1 staff

Great range of products, competitive pricing and very pleasant helpful well informed staff. Great backup and guarantees. However, problems experienced in trying to review the product purchased in response to email to review - the link did not work and have still not been able to submit an opinion on either of the recent purchases.

26 novembre 2025
Non scritta su invito
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Risposta di Richer Sounds - Oxford

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Valutata 5 stelle su 5

Extremely helpful and friendly service

Extremely helpful and friendly service. I needed some new interconnects and received the same high standard of knowledge and service I have always received from Richer Sounds- whether spending thousands on a complete system or simply buying accessories the experience is always top class

6 gennaio 2026
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Risposta di Richer Sounds - Oxford

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Valutata 5 stelle su 5

Excellent service and prices.

I bought the Roksan Attessa streaming amplifier, which was offered at a very good price. The service from Richer Sounds at Oxford was excellent and I particularly appreciated the follow up call from Damien to check whether everything was OK. The amplifier is brilliant too.

6 gennaio 2026
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Risposta di Richer Sounds - Oxford

Thank you for your wonderful feedback

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