Richer Sounds - Oxford Recensioni 

1745
TrustScore 5 su 5

5,0

1 West Way, Botley Road, OX2 0JB Botley Road, GB


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Valutata 5 stelle su 5

We dealt with Paddy at the Oxford Store. Good advice on OLED type 4HD TVs, purchased a 42" LG. Prompt delivery and returning our dead TV for recycling, and the packaging for the new one was very e... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

I always use RS because of their knowledge, their friendly "non selling" sales style and the friendly welcoming way they treat you. Delighted to have been a customer of RS Oxford for over 20 years an... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Exceptional service provided by RS as always. I special ordered a Denafrips Hermes DDC which arrived well within the 4-6 weeks estimated delivery time. My purchase was made by ‘phone in a professional... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

A real pleasure to do business with. Spoke to Kaz over the phone for help choosing a soundbar for our TV. Sound advice with no pressure to buy. Then placed an online order over the phone with Ash who... Leggi di più

L'azienda ha risposto


Dettagli dell'azienda

  1. Negozio di impianti Hi-fi
  2. Negozio di elettronica
  3. Negozio di televisioni

Scritti dall'azienda

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Informazioni di contatto

  • 1 West Way, Botley Road, OX2 0JB, Botley Road, Regno Unito

  • 0333 900 0052

5,0

Eccellente

TrustScore 5 su 5

2K recensioni

5 stelle
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5,0

Tutte le recensioni

(1745)

23.886 recensioni negli ultimi 12 mesi

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Valutata 5 stelle su 5

Knowledgeable service, good price, excellent post-purchase support.

Excellent purchase experience - Paddy provided lots of info to help us decide between various TVs we we considering. Not in stock at the branch, but delivered direct to our home the following morning - impressive!! Setting up the various functions posed a few problems, but a couple of phone calls eleicited the info we needed and now we are all set up and enjoying our new viewing SMART TV viewing experience. Definitely 5 stars for Richer Sounds and the Botley team.

13 febbraio 2026
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Risposta di Richer Sounds - Oxford

Thank you for your 5 star review, it’s lovely to read your comments.

Valutata 5 stelle su 5

Sonos equipment

A very helpful visit from Paddy to explain our options with the ordering and delivery of the required equipment being done efficiently.

13 febbraio 2026
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Risposta di Richer Sounds - Oxford

Thanks for your kind review, we look forward to your next visit.

Valutata 5 stelle su 5

Cambridge evo 150 open box

Bought a Cambridge evo 150 open box. Great price, new and unused, buying process was quick and easy by phone. Product delivered in 2 days and it’s great. Still offered the free 6 year warranty.

12 febbraio 2026
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Risposta di Richer Sounds - Oxford

Thank you for your wonderful feedback

Valutata 4 stelle su 5

I knew what I wanted

I knew what I wanted, so did not need much help, and the process was very smooth. Only niggle was that the TV did not come with mounting screws for the wall mount, which I though was a bit unusual.

10 febbraio 2026
Valutata 5 stelle su 5

Informative

Informative, friendly and helpful.

10 febbraio 2026
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Risposta di Richer Sounds - Oxford

Thank you for your 5 star review, it’s lovely to read your comments.

Valutata 5 stelle su 5

Buying new HiFi after being away for many years.

Not being technically 'up to date' with all things audio I needed to speak 'face to face' with a real human being and not a robot. I had already been impressed with You Tube video's from Richer Sounds, so I called in to my local branch in Oxford. I was greeted by Ash who listened carefully to my requirements and then suggested I leave it with him to come up with solutions. He got back to me within a day or two and gave me his recommendations. I checked out the equipment online and it did look like what I was looking for. I got back to him and he arranged a demo for me. I was happy with what I saw and heard and agreed to purchase the equipment. In setting up at home I did come across a problem when attaching my existing ProJect turntable. I emailed Ash with my problem and he worked through the matter with me. Eventually I found the problem, nothing to do with the new equipment, and the matter was resolved. He, and the other members of staff I spoke to, were friendly, knowledgeable and patient, much better than dealing with a robot, or large company's that only have an interest in selling and not customer service. Well done Richer Sounds, you have a new fan.

5 febbraio 2026
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Risposta di Richer Sounds - Oxford

Thanks for your 5 star review, we look forward to seeing you again next time

Valutata 5 stelle su 5

Nobody does it better

Great customer service, lowest price available and super easy collection.

4 febbraio 2026
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Risposta di Richer Sounds - Oxford

Thanks for your 5 star review, we look forward to seeing you again next time

Valutata 5 stelle su 5

Brilliant upgrade advice and help with set up

Staff listened to what I wanted to upgrade and advised a unit that, in their opinion, would integrate well with my existing set up. When I subsequently returned a few days later with technical queries about set up, the store manager Kaz, painstakingly took the time to clearly explain the intricacies to me. His help enabled me to complete full integration over the next few days. I was impressed with his technical knowledge without resorting to manuals. Well done!

3 febbraio 2026
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Risposta di Richer Sounds - Oxford

Thanks for your great feedback and for supporting local business.

Valutata 5 stelle su 5

Helpfull

Helpfull, intelligent sensible advice. Best prices and six year warrenty in my case! Can't beat the service and deal. I will deal in future, without hesitation!

31 gennaio 2026
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Risposta di Richer Sounds - Oxford

Thank you for your 5 star review!

Valutata 5 stelle su 5

upheld the price promise and even beat…

upheld the price promise and even beat by a decent amount staff were excellent and quick to respond with great communication

27 gennaio 2026
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Risposta di Richer Sounds - Oxford

Thanks for your 5 star review, we look forward to seeing you again next time

Valutata 5 stelle su 5

Good communications and service.

I have not tried the product yet, but purchasing required some research by Richer Sounds and this was all done quickly and efficiently

22 gennaio 2026
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Risposta di Richer Sounds - Oxford

Thanks for your kind review, we look forward to your next visit.

Valutata 5 stelle su 5

Excellent help and advice from Kaz

Excellent help and advice from Kaz. We're delighted with the new LG OLED TV he recommended. Fast delivery and excellent price, many thanks.

19 gennaio 2026
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Risposta di Richer Sounds - Oxford

Thank you for your 5 star review, it’s lovely to read your comments.

Valutata 5 stelle su 5

Absolutely Stars

Absolutely Stars, great communication, advice to choose, staff very educated about electronics.

five stars, thank God we still have those normal shops which knows, what they selling.

20 gennaio 2026
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Risposta di Richer Sounds - Oxford

Thanks for your feedback, great to read you were happy with our service.

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