Richer Sounds - Milton Keynes Recensioni 

1798
TrustScore 5 su 5

4,9

556 Elder Gate, MK9 1LR Milton Keynes, GB


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Valutata 5 stelle su 5

My experience at Richer Sounds Milton Keynes was excellent. The service was amazing, Adam one of the Staff members were very friendly and helpful. I can’t thank him enough for how amazing he was. I’m... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

I bought Sennheiser cordless headphones at the MK branch at 11.11 am on Friday 31 July. They were not in stock so I expected standard delivery (free p&p) would take a few days. They arrived the next... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

They were able to access a product I wanted even though it wasn’t part of their regular stock and it was supplied to me the following day at a price £150 cheaper than anywhere else I could purchase it... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Walked into your MK Branch on Saturday to purchase a soundbar. Was welcomed by Adam, what a super customer experience it was. Adam took me through all the options and we whittled it down to 3 items th... Leggi di più

L'azienda ha risposto


Dettagli dell'azienda

  1. Negozio di impianti Hi-fi
  2. Negozio di elettronica
  3. Negozio di televisioni

Scritti dall'azienda

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Informazioni di contatto

4,9

Eccellente

TrustScore 5 su 5

2K recensioni

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4,9

Tutte le recensioni

(1798)

24.524 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

Excellent

Smooth, simple ordering process; excellent comms re: collection; unbeatable price, including extended warranty! Fab customer service. Very happy, would 100% recommend!

20 gennaio 2026
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Risposta di Richer Sounds - Milton Keynes

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Valutata 5 stelle su 5

Sharp 24FA2K 24" HD Ready LED TV

Bought this 24" LED TV for the bedroom for a relative. Maybe not the latest tech, but a good little TV for a great price. Ordering online was straight forward and collection from the MK store was hassle free. Thank you Aidan.

13 gennaio 2026
Valutata 5 stelle su 5

Friendly and knowledgeable.

The staff are really knowledgeable and helpful without doing the hard sell, great advice given and made it really easy to decide what was the right product for me. Unfortunately the 2 items I wanted were not available in store, but within minutes the items were ordered and they actually arrived at my home address the next day..
Fantastic service.

15 gennaio 2026
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Risposta di Richer Sounds - Milton Keynes

Thanks for your 5 star review, we look forward to seeing you again next time

Valutata 5 stelle su 5

Great customer service nothing too much…

Great customer service nothing too much Aiden and Andrew from Milton Keynes store have been a pleasure to deal with from start to finish upto delivery and after delivery had a couple of technical issue and was happy to take time and talk me through the phone. Definitely recommend Richer sound as a first time buyer from them was really impressed!

14 gennaio 2026
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Risposta di Richer Sounds - Milton Keynes

Thanks for your great feedback and for supporting local business.

Valutata 5 stelle su 5

Good service

I recently bought a tv from Richer Sounds, and it proved a little troublesome, but with help and advice from Stu and Andrew it was quickly exchanged. I have been shopping at Richer Sounds for about forty years, and have always had good service and advice. And no overseas call centres.

7 gennaio 2026
Valutata 5 stelle su 5

I was given great advice at the Milton…

I was given great advice at the Milton Keynes store, came away with everything I needed to ensure my turntable could be played as soon as I got home!

11 gennaio 2026
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Risposta di Richer Sounds - Milton Keynes

Thanks for your 5 star review, we look forward to seeing you again next time

Valutata 5 stelle su 5

The information and help given by the…

The information and help given by the knowledgeable assistant was extremely helpful is helping us choose the right equipment for our requirements. All in all a great experience.

11 gennaio 2026
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Risposta di Richer Sounds - Milton Keynes

Thank you for your 5 star review!

Valutata 5 stelle su 5

Richer Sounds Richer Experience

After much research prior to the Christmas period, we were recommended Richer Sounds at Milton Keynes for our turntable and speakers. With Mark's honest opinion, and expertise he was extremely helpful in guiding us with our purchase which we made on 7 January 2026. The Denon DP-300 Turntable and Argon Audio Fenris A4 speakers produce a beautiful sound for our records. A big thank you to all at the CMK store, they couldn't have been more helpful.

7 gennaio 2026
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Risposta di Richer Sounds - Milton Keynes

Thanks for your kind review, we look forward to your next visit.

Valutata 5 stelle su 5

Ortofon Concorde s2

Delivery was a little dissatisfying, squished box thrown over the gate, however, cartridge survived and it sounds great. Communication and price match from the local store was great. Very helpful.

3 gennaio 2026
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Risposta di Richer Sounds - Milton Keynes

Thank you for your 5 star review!

Valutata 5 stelle su 5

Great experience as always.

My nearest store in Milton Keynes didn’t have the tv I wanted in stock. I ordered it online to be sent to the store for me to pick up. The store called me next morning to say it was there. Turned up gave them my reference number one of the guys carried it out to my car. Seamless experience from a great company and store as always.

1 gennaio 2026
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Risposta di Richer Sounds - Milton Keynes

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Valutata 5 stelle su 5

Good Experience

Alan was the sales rep. Good knowledge and no undue pressure. Knew his subject.

28 dicembre 2025
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Risposta di Richer Sounds - Milton Keynes

Thank you for your wonderful feedback

Valutata 5 stelle su 5

Super friendly service from chap on…

Super friendly service from chap on phone in MK branch. Only one complaint: DPD "Literally DROPPED" the Turntable over my garden gate onto the damp snow-covered ground as part of their careful delivery! My CCTV picked up on this including the THUD as the box hit the ground.

So 5-Stars for Richer Sounds and 0-Stars for DPD Couriers.

31 dicembre 2025
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Risposta di Richer Sounds - Milton Keynes

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Valutata 3 stelle su 5

Customer service was okay, collecting my product not so much

The customer service side was the reason I wanted to buy from Richer Sounds as they answered my questions about the product I wanted with the 6yr guarantee.
Although I liked the convenience of the click and collect service, the actual parking location from the store wasn’t convenient. I was also disappointed that when I collected my item, I wasn’t offered help to carry my turntable to my car especially as I am a wheelchair user. Although I had a family member to help me, I would have appreciated an offer of assistance.
In future I would rather pay for the courier service than to drive to collect my purchase, as I thought I would receive some additional product recommendations.

27 dicembre 2025
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Risposta di Richer Sounds - Milton Keynes

Dear Mr Scholtz,

Thank you for your feedback, I was pleased that the store team answer all your questions about our 6 year guarantee successfully but obviously disappointed hat you weren't 100% happy following making a trip to see us.

There is parking in front of the store for loading but which has a 15 minute maximum stay, plus Pay and Display parking behind the store which we will reimburse for patrons. I'm sorry of course that you difficulty and should you prefer to take advantage of our free home delivery service next time, the store can arrange this themselves plus answer any questions you have via a phone or video call meaning you still get the expertise.

I will of course speak to the store regarding your feedback so that they can learn and improve for the future from the points that you made, as well as arrange for our customer service team to follow up with you to check all is well with your new purchase as well as help with any product recommendations you might require..

seniorcomplaintsteam@richersounds.com

Many thanks

Tom Griffiths
Head of Customer Experience
Richer Sounds

Valutata 5 stelle su 5

Helpful and no hassle!

Wanted some over ear headphones for a trip, needed decent sound quality and for them to be comfortable with my hearing aids. I spent quite some time in the listening room trying different headphones for fit and sound quality playing my favourite tracks from my phone. No pressure, no hassle, just sensible answers to any questions I had. Due to being able to take my time I have both good comfort and quality of sound!

9 dicembre 2025
Non scritta su invito
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Risposta di Richer Sounds - Milton Keynes

Thanks for your kind review, we look forward to your next visit.

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