Richer Sounds - London Bridge Recensioni 

1592
TrustScore 5 su 5

4,9

100 Tooley Street, SE1 2TH London, GB


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Valutata 5 stelle su 5

Loved stepping foot into the London Bridge record breaking store and meeting Malik. Enthusiastic, full of knowledge and very helpful. He kindly set up a set of compact DALI floor standing speakers and... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Friendly and helpful staff. Had to wait a while as other staff were sorting boxes in the listening room. Once they were gone, staff took down from display and set up the two amplifiers that I wanted... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

All good. I had great service. I picked up the item I wanted and it works brilliantly. I'm super happy with it. I like Richer Sounds and made the effort to come to the shop rather than getting the sa... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Brilliant service! Professional staff who listen, consider carefully and give excellent advice. We have come back many times over the years for the friendly “ can do” approach of Richer Sounds staff.... Leggi di più

L'azienda ha risposto


Dettagli dell'azienda

  1. Negozio di impianti Hi-fi
  2. Negozio di elettronica
  3. Negozio di televisioni

Scritti dall'azienda

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Informazioni di contatto

4,9

Eccellente

TrustScore 5 su 5

2K recensioni

5 stelle
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4,9

Tutte le recensioni

(1592)

24.787 recensioni negli ultimi 12 mesi

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Valutata 5 stelle su 5

Great experience

Excellent customer service from real people. Price matched a product even when they weren't obliged to. Fast Delivery. Would recommend.

24 settembre 2025
Logo di Richer Sounds - London Bridge

Risposta di Richer Sounds - London Bridge

Thanks for your feedback, great to read you were happy with our service.

Valutata 5 stelle su 5

Excellent staff, great equipment, good value

Able to view the AV receiver in the shop with knowledgeable advice from the staff. Easy to order and pay, delivered the next day to my home. Denon AVR has great sound, good connectivity, easy to set up

11 settembre 2025
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Risposta di Richer Sounds - London Bridge

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Valutata 5 stelle su 5

Went into the London Bridge branch

Went into the London Bridge branch, needed a large screen TV, and audio receiver for my client.

Terry was incredibly knowledgeable, and gave me a further discount on the items I purchased.

Perfect.

19 settembre 2025
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Risposta di Richer Sounds - London Bridge

Thanks for your great feedback and for supporting local business.

Valutata 5 stelle su 5

A great experience with Malek in the London Bridge Store.

I have purchased from Richer Sounds a few times, but this was the first time I visited one of the stores.
I had planned on purchasing an EVO150 SE, but was not sure about getting speakers for it at this time.
I had the EVO 150 confused with the cheaper EVO one.
Malik sorted out my confusion and set up the experience room for me to try the EVO 150combined with a pair of DALI Oberon 5's.
I was very impressed, but being concerned about the ability to use wireless headphones with the system, Malik organised a demo of this feature. It is important as this system is for the living room and sometimes I want to listen to music while my wife is watching TV.

17 settembre 2025
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Risposta di Richer Sounds - London Bridge

Thank you for your 5 star review, it’s lovely to read your comments.

Valutata 5 stelle su 5

Fantastic service & a great price too.

Fantastic service & a great price too.
No pressure at all to buy and all options laid out to me and recommendations good and bad.
Didn't honestly think I would have been in a position to purchase what I did but being a VIP member also helped as well as Robin at London bridge helping to get in my price range.

17 settembre 2025
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Risposta di Richer Sounds - London Bridge

Thank you for your 5 star review!

Valutata 5 stelle su 5

Friendly staff and very helpful

Friendly staff and very helpful. In particular nice that they held the item for a few days until I could get to the shop.

16 settembre 2025
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Risposta di Richer Sounds - London Bridge

Thank you for your wonderful feedback

Valutata 5 stelle su 5

Very good about accepting return of disappointing item

I bought some earbuds, performance of which was disappointing ( developing a terminal fault within 12 months of purchase). Staff were very understanding, interested to learn more and friendly in processing my refund credit.

15 settembre 2025
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Risposta di Richer Sounds - London Bridge

Thank you for your 5 star review, it’s lovely to read your comments.

Valutata 5 stelle su 5

Superb

As always, excellent service online and in-store at London Bridge, cheaper than anywhere else and with a 6yr guarantee.

8 settembre 2025
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Risposta di Richer Sounds - London Bridge

Thanks for your great feedback and for supporting local business.

Valutata 5 stelle su 5

Ordered late in the day from warehouse…

Ordered late in the day from warehouse and collected on second day after. Staff were polite and helpful, making a handle for my item. London Bridge store.

4 settembre 2025
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Risposta di Richer Sounds - London Bridge

Thanks for your kind review, we look forward to your next visit.

Valutata 5 stelle su 5

Excellent advice from Terry and good…

Excellent advice from Terry and good prices. Terry took the time to understand our needs and to consider how best RS could help.

3 settembre 2025
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Risposta di Richer Sounds - London Bridge

Thanks for your 5 star review, we look forward to seeing you again next time

Valutata 5 stelle su 5

Great service!

Called for a bit of advice which was freely given and spot on, made a purchase and received my items the next day as promised, worked perfectly….happy days! Thanks for your advice and excellent customer care.

3 settembre 2025
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Risposta di Richer Sounds - London Bridge

Thank you for your 5 star review!

Valutata 2 stelle su 5

Richer Sounds Experience

Went to get something at London Bridge Store and experience was awful…The guy at the store was so rude and unhelpful…I am I VIP customer and I always shop at this Branch I mean it was terrible experience i would not recommend it at all and also I don’t think I will buy anything from this company again…also not to forget my product hade a scratch when I opened but I choose not to return it…anyway very disappointed…

27 agosto 2025
Non scritta su invito
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Risposta di Richer Sounds - London Bridge

I was genuinely sorry to see your review and have of course investigated with our London Bridge store. Unfortunately neither the colleague who sold you the bracket, or the team present, could recall anything unusual about your specific interaction. Indeed the colleague involved is a very long-standing one with a pretty unblemished record of service, which it makes it all the more surprising to read your feedback. That said, we take all feedback seriously and I have discussed with the whole team the importance of tuning in to each and every situation as best as possible.

Regarding the scratched bracket, following our direct contact via e-mail I understood you had agreed to send some images over of the issue but to date I’m afraid haven’t received them? If you are still happy to share the images, we’d be more than willing to look into this further and see what can be done. Hopefully you can see from the 98% of overwhelmingly positive reviews on Trustpilot, and from your regular past experiences, that these problems are rare but I'm sorry that things went wrong for you here.

seniorcomplaintsteam@richersounds.com

Tom Griffiths
Head of Customer Experience
Richer Sounds

Valutata 2 stelle su 5

Sonos Bracket

Went to buy bracket for Sonos Bar Gen 2 and HDMI cable with it…it was terrible experience the guy at London Bridge Store was rude and arrogant it was not helpful at all…I am a ViP customer and I always shop at RS but this is the first time I experienced something like this so this completely change my view…I would never buy anything from RS and I would not recommend it either and not too forget my Bracket was scratched too…so yeah will shop elsewhere from now on…avoid it if you can…

28 agosto 2025
Logo di Richer Sounds - London Bridge

Risposta di Richer Sounds - London Bridge

I was genuinely sorry to see your review and have of course investigated with our London Bridge store. Unfortunately neither the colleague who sold you the bracket, or the team present, could recall anything unusual about your specific interaction. Indeed the colleague involved is a very long-standing one with a pretty unblemished record of service, which it makes it all the more surprising to read your feedback. That said, we take all feedback seriously and I have discussed with the whole team the importance of tuning in to each and every situation as best as possible.

Regarding the scratched bracket, following our direct contact via e-mail I understood you had agreed to send some images over of the issue but to date I’m afraid haven’t received them? If you are still happy to share the images, we’d be more than willing to look into this further and see what can be done. Hopefully you can see from the 98% of overwhelmingly positive reviews on Trustpilot, and from your regular past experiences, that these problems are rare but I'm sorry that things went wrong for you here.

seniorcomplaintsteam@richersounds.com

Tom Griffiths
Head of Customer Experience
Richer Sounds

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